The nbn® network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
§
The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.
^
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
NBN Co announces new pricing options to boost broadband speeds
NBN Co has unveiled dramatic discounts on its top-tier internet access plans in a move that is designed to deliver significant savings for its wholesale customers and allow them to improve broadband speeds and service for end users.
New research by leading KPMG Demographer, Bernard Salt reveals Newcastle is set to become an entrepreneurial hotspot as a result of greater connectivity and projected shift towards the growing service economy.
NBN Co today announced the launch of a pilot program to provide training and accreditation for technology solution providers and consultants which support businesses connecting to the nbn™ broadband access network.
NBN Co takes customer experience improvement program to new levels
NBN Co today announced it is introducing new initiatives aimed at raising the standard of service quality when declaring the Hybrid Coaxial-Fibre (HFC) network is “ready to connect” (RTC). The move is part of a broader program to improve customer experience.
New agreement with telcos to help lift consumer experience
NBN Co has signed a new contract with phone and internet providers that is designed to improve the quality and timeliness of the wholesale services it offers.
The contract, known as the Wholesale Broadband Agreement (WBA), requires NBN Co to meet enhanced service performance commitments for activations and fault restoration that will help further improve the experience of consumers on the nbn™ access network.
Connectivity and population growth projected to grow local economy
New research by leading KPMG Demographer, Bernard Salt reveals Busselton is set to become an entrepreneurial hotspot as a result of greater connectivity and projected population growth driven by the “e-change” movement.
NBN Co today released strong results across all key targets, demonstrating the company is on track to complete the rollout of Australia’s new broadband access network by 2020.
For the quarter ended 30 September 2017:
- Additional 708,000 premises ready for service, to reach 6.4 million in total;
- Additional 520,000 premises activated, to reach 2.9 million in total;
- $405 million revenue.
NBN Co Chief Executive Officer, Bill Morrow, will today address the Global Broadband Futures conference in Sydney – which brings together an acclaimed line up of international telecom executives.
Speakers at the event include: Mike McTighe, Chairman of UK network operator Openreach; Bruno Jacobfeuerborn, Chief Technology Officer of Deutsche Telekom; Byungki Oh, Vice President of Global Development at Korea Telecom; and Jeff Finkelstein, Executive Director of Advanced Technology of US cable operator Cox Communications.
NBN Co launches enterprise-grade enhancements for Australian businesses
NBN Co today announced the launch of a number of product and service updates designed to help phone and internet providers meet market demand for medium, enterprise and government businesses migrating to the nbn™ broadband access network.
NBN Co invests in improving customer experience for Australian businesses
New initiatives set to improve the connection and issues resolution process for business on the nbn™ broadband access network
NBN Co today announced the launch of a number of initiatives designed to improve the connection, migration and service experience for Australian businesses moving across to services on the nbn™ access network.
Aussie businesses set to tackle the lucrative Chinese consumer market
Three Australian businesses have been announced as winners of the nbn Glocals Academy, which will see them upskill on everything from learning how to process overseas payments to finding a purchasing agent before launching their products internationally.
Soldiers closer to home thanks to nbn access network
NBN Co – the company building Australia’s new broadband network – is partnering with the Australian Defence Force (ADF) to provide access to a world-class broadband network at around 400 Air Force, Navy and Army sites nationwide.
The Board of NBN Co Limited (nbn) today welcomed the Government’s announcement on Drew Clarke being appointed as a non-executive director, commencing 22 August 2017.
Ready, set, connect: how to get up to speed on the nbn™ network
New research released today has revealed the majority of Australians (76 per cent) don’t know what internet speed they are receiving, with more than a third (35 per cent) of the nation unaware they have a choice in picking a speed tier when making the switch to a retail plan on the nbn™ network.
One in two Australians now able to connect to the nbn™ network
One in two Australians can now connect to the nbn™ network as the rollout of the nation’s largest ever infrastructure project officially passed the halfway point today.
We are aware of the issues being experienced in Jindera and are taking steps to resolve these to support the high broadband usage in this area. nbn has recently conducted remote works to redistribute services on the Jindera tower to balance usage and temporarily help with congestion.
nbn increases peak downloads by up to 50% and doubles the maximum plan limits on Sky Muster™ satellite service
nbn will deliver better value broadband to more than 240,000 homes and businesses in regional and rural Australia through new wholesale plans on the Sky Muster™ satellite service.
Going ‘Glocal’: Connectivity creating new business opportunities
Increased connectivity as well as strong international demand for Aussie products and services is leading to growing global ambitions from small business owners with almost half (46 per cent) planning to operate overseas in the next twelve months according to new research.
Work to build Australia’s first FTTC network begins
nbn has commenced the first stages of building its world-leading Fibre to the Curb (FTTC) access technology, which is set to benefit more than one million homes and businesses across the nation by 2020.
Gigabit speeds are around the corner for eligible homes and businesses in Sydney, Melbourne, Brisbane, Adelaide, Perth and the Gold Coast. The news comes as a result of nbn's trials of technology called DOCSIS 3.1 on its Hybrid Fibre Coaxial (HFC) network - previously Telstra's pay TV cable.
nbn – the company building and operating Australia’s broadband network – will today officially launch its new discount model for its Connectivity Virtual Circuit (CVC) charge to help improve consumer experience on the nbn™ network.
nbn has reached another significant rollout milestone with five million homes and businesses now able to connect to retail services over the nbn™ network.
Ovum report - nbn is world leader in regional broadband investment
nbn’s world leading Fixed Wireless network has passed a key milestone with the service now available to 500,000 premises in regional and rural Australia. The milestone coincides with new research from UK analyst firm Ovum which reveals that nbn is investing twice as much on regional broadband than our nearest international rival.
nbn 101: what you need to know about broadband speeds
Are your broadband speeds not what you expected? nbn, the company building Australia’s new broadband access network is working with service providers to better inform Australians about how to get the most out of their internet connection.
TIO Report shows downward trend in nbn complaints figures
The latest half-yearly Report from the Telecommunications Industry Ombudsman (TIO), released today, shows progress being made by nbn and industry in reducing the number of complaints to the TIO about services delivered over the nbn™ network, but that there is opportunity to further improve the consumer experience.
nbn third quarter results: fast closing the gap to full year targets
nbn today released strong performance results across all key metrics for the third quarter ended 31 March 2017, signalling momentum towards full year targets and the half-way milestone.
Smarter Aussies by 2021: Connected devices set to rise by 124 per cent
• Telsyte’s Australian IoT@Home Market Study 2017 report, released today shows Aussies are set to become even more connected with the use of smart devices expected to rise by 124 per cent as the average household amount grows from 13.7 in 2017 to 30.7 in 2021.
nbn today announced that the Sky Muster™ II satellite, launched last October from Kourou, French Guiana, is now fully operational and sharing the load alongside sister satellite, Sky Muster.
Homes and businesses in parts of Howden and Tinderbox can experience the benefits of fast and reliable broadband by connecting to services over the nbn™ network from today.
Time working at home worth more than money to Aussie workers
Aussies in search of a better work-life balance are turning to the internet to juggle their nine-to-five, with more than half the nation (51 per cent) willing to forgo a percentage of their pay in exchange for flexible working arrangements.
nbn has been granted membership of global cable research and development body CableLabs – becoming the first cable network operator in the Oceania region to be admitted to the prestigious not-for-profit organisation.
nbn has partnered with Nokia to trial new fibre technology NG-PON2 which could help nbn deliver symmetrical speeds of 10 Gigabits per second (Gbps) to its Fibre-to-the-Premises (FTTP) end user premises – ten times faster than the current top FTTP speeds of 1Gbps.
Game, net, match: Aussies use tech to turn homes into sports stadiums
Sports-mad Aussies are turning their living rooms into ‘high-tech stadiums’, with new figures revealing we are watching a staggering 60 million hours of sport at home every week.
nbn Tropical Cyclone Debbie response and recovery update
nbn’s Emergency Management and Field teams have been working around the clock to manage the impacts of Severe Tropical Cyclone Debbie to ensure the least disruption possible to the operation of our network.
In response to Tropical Cyclone Debbie and flooding across Queensland and Northern NSW, nbn has deployed field teams across impacted areas to ensure our network continues operating wherever possible. This includes positioning generators at priority sites where power outages continue and repairing damaged infrastructure as quickly as possible. The field teams consists of nbn employees, nbn delivery partners and nbn activations technicians. We ask for patience as nbn activation technicians are diverted from their normal duties to assist with the recovery.
Retailers are signing Australians up for fast internet over the nbn™ network at the quickest rate ever, with two million homes and businesses now connected and more than 4.5 million premises able to order a retail service over the nbn™ network.
nbn™ connected Aussies gobble up 23 per cent more data per year than the average home
Homes connected to services over the nbn™ network are downloading around 144GB of data each month which is a 32 per cent year-on-year increase and around 1.2 times the national fixed-line average and 76 times the mobile average.
nbn reminds residents and businesses in Rockhampton and surrounds that equipment connected over the nbn™ network will not work during a power blackout.
The nbn™ network has arrived in Derby helping energize the small Tasmanian town ahead of the arrival of the world-class Enduro World Series mountain biking event next month.
Now that it has been declared safe to enter affected zones, nbn has deployed a field team who are positioning generators at priority sites and conducting onsite field inspections for network damage.
Nine organisations across Australia have today been recognised for their outstanding use of connectivity within business, community or education through the Grow with nbn Program.
New forecasts from UK analyst firm Ovum predict that nearly 7 million Aussies will be subscribing to Over-the-Top (OTT) video services like Netflix and Stan by 2022 – a 170% increase from end-users in 2016.
In a quest to squeeze more valuable hours back in the day, new research released today shows Australian business owners are embracing access to fast broadband and cloud applications to help them save time and achieve a better work-life balance.
The latest report from Akamai again demonstrates the need to complete the rollout of the nbn™ network as soon as possible. nbn reiterates the importance of understanding what the report is detailing, which is average speeds delivered at a point in time across 10 million services most of which are old ADSL services, not the actual speeds the nbn™ network can deliver.
nbn – the company building Australia’s broadband network – today revealed details of the first areas set to receive its cutting edge Fibre-to-the-Curb (FTTC) technology.
Following a major update to the company’s address checker function on its website, the company has released details for around 700,000 homes and businesses which are expected to have the FTTC rolled out to their area.
In a much anticipated move, nbn – the company building the country's largest ever infrastructure undertaking – has completed a major update to the address checker function on its website.
A survey of people living in areas covered by fixed wireless services over the nbn – independently assessed as the equal best service of its type in the world - reveals 52 per cent don’t even know it’s available to them.
New CVC pricing model to drive enhanced broadband service
nbn – the company building Australia’s broadband network – has announced it will be moving to a new discount model for its Connectivity Virtual Circuit (CVC) charge, to further encourage high quality broadband services on the nbn™ network.
nbn today released its financial results for the six months to 31 December 2016. With strong performance across all key metrics, the company is on track to reach the half-way complete milestone this year, further progressing towards its 2020 goal.
nbn has reached a significant rollout milestone, with four million premises now Ready for Service (RFS) on the nbn™ network. This landmark means that the nbn™ network is now available to more than one third of all Australian premises.
nbn’s first Cell Site Access Service (CSAS) customer, Vodafone Hutchison Australia (VHA), will shortly switch on new coverage in Molong, NSW by using tower sharing and fibre services supplied by the nbn™ network.
Australia set to be the most connected continent on the planet
Australia is set to be the world’s most connected continent following the completion of the nbn™ network rollout in 2020, according to new research released today.
nbn launches national marketing campaign as rollout scales up
A new integrated national marketing campaign from nbn launches this month, as the company is on track to rollout to almost half of the country by June 2017.
Parents face ‘techno-guilt’ as digital becomes new standard in education
The time Aussie students spend collaborating with classmates, accessing global experts and researching projects online at home is expected to sky rocket in the 2017 school year, according to new research released today.
nbn – the company building and operating Australia’s broadband network – is gearing up to deliver its biggest year yet; nbn aims to be almost 50% complete by 30 June 2017.
Innovators, entrepreneurs and start-up business enthusiasts in Geraldton are taking advantage of the benefits of fast and reliable broadband as the fully nbn™ connected City thrives.
Aussies turn to the internet for a little bit on the side (hustle)
Aussies in search of greater life fulfilment and financial reward are predicted to take-up a ‘side hustle’ in the New Year by turning to the internet to sell their home-grown small business ideas, according to new research commissioned by nbn™.
A new trend driven by increasing access to fast broadband is transforming the way Australians view material possessions as people forego ownership to experience products and services on-demand.