Need support? Contact your internet provider.
Your internet provider is the best place to start if you have questions about your internet service. As the operator of the nbn® network, we work with providers that sell internet services to homes and businesses. Contact your provider for help with:
Speed experience
Learn what might be affecting your internet speeds.
Plans & upgrades
Find out about your plan and pricing options.
Getting connected
Help with connecting your service.
Your appointments
Manage or prepare for an appointment at your address.
Missing address
Request an address update or an investigation.
Having trouble accessing your internet?
Find out if an nbn network outage or planned maintenance is impacting your internet
Common support topics
Find support information about scams, emergencies, connection technologies, equipment compatibility and other common topics.
Get the most from your internet experience
Discover helpful information and tips to get the best possible experience from your internet.
Frequently asked questions
If you’re experiencing issues with your internet service, contact your internet provider. They can help with questions about your plan, bill, activation or service performance and will work with nbn if network support is needed.
You can use our address check tool to see the technology available at your property and learn more about how your connection works. This can also help you understand the services and speed tiers that may be available through participating providers.
If you notice damaged nbn network equipment, contact us to report it. Including the location and details of the damage can help us investigate sooner.
Need more help
Can't find what you're looking for? For questions about your nbn service, bill or plan, contact your internet provider. For questions regarding the nbn network, you can contact us, including for:
Damages to nbn equipment
Contractor conduct and workmanship
nbn equipment/technology location
