With the nbn network being fully built and operational** and the completion of mass disconnection from the legacy copper network, nbn closed the Fire and Lift register on Friday 25th February 2022. nbn will continue to provide migration assistance for services registered prior to this date, until they are migrated or disconnected from the legacy copper network.
If an emergency lift phone or monitored alarm panel that you are managing is currently connected to the legacy copper network, you will need to organise the migration of the existing equipment to an alternative technology.
Please contact your equipment provider and phone and internet provider to initiate the migration or for further information.
If you have an urgent query, please refer to our Contact Us page.
What you need to do
- Talk to your lift maintenance provider about your options for migrating your emergency lift phone to the nbn network or an alternative technology prior to the disconnection of your current service.
- Once you have asked your lift maintenance provider for advice about options to migrate your lift emergency phone, you will need to decide which option to install. Remember that it is your responsibility to transition your lift phone service off the legacy network.
- Once the lift emergency phone has been migrated, ask your lift maintenance provider to test it and confirm it is working properly .
Questions you could ask your lift maintenance provider:
- Will my lift emergency phone work properly when connected to the nbn network?
- If so, what specific phone or internet service will work best with my lift emergency phone?
- Will my lift emergency phone be able to dial out during a power outage when connected to the nbn network?
- If not, what alternatives are available?
- What solutions would you [the provider] suggest? Are there any costs involved?
Frequently Asked Questions
If your equipment is still connected to the legacy copper network, you will need to arrange its transition to the nbn network or another alternative technology as soon as possible. You should speak with your equipment provider to discuss options or if an available solution will be compatible on the nbn network.
Remember that it is your responsibility to ensure that your equipment is transitioned from the legacy copper network.