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Important information




More work required


Thank you for your patience. nbn is committed to completing the rollout in 2020. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

More work required



Planned to be available from
Note: Some premises may require more work before they are ready to connect.


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Disconnection information




Premises connected to the nbn network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.


Premises connected to the nbn network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.




Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.

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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Changeover information






Changeover information







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Network outages




From time to time there may be planned maintenance or unforeseen incidents that may cause an outage and affect your service.


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nbn’s New Developments team are continuing to work with the developer to roll out the nbn broadband access network at your location.



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nbn’s New Developments team are continuing to work with the developer to roll out the nbn broadband access network at your location.


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We expect to have more detailed information soon in regards to the connection of your premises.


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The nbn broadband access network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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The nbn broadband access network is not currently available in your building. 

We have made several attempts to initiate the process of establishing an nbn access network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. 






Frequently asked questions        


You may find the answer to your enquiry with these frequently asked questions.






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Contact your provider


nbn is a wholesaler so in most cases you will need to speak with your phone and internet provider if you have a query.






Contact your provider for


  • Loss of phone or internet connection including outages/dropouts
  • Issues getting connected
  • Concerns about speed
  • Missing equipment
  • Missing or incorrect address
  • Appointments including technician hasn't turned up
  • Service connection delays

As nbn is a wholesaler, you will need to talk to your provider in relation to the issues listed above.


Provider details


View a list of providers and their contact details.





Contact nbn


If you are medically vulnerable or want to report a health and safety issue, please call us directly on 1800 687 626.






Contact nbn online to











Contact nbn by phone


Freecall 1800 687 626


Contact nbn via social media





Office locations


Our head offices are located in Sydney and Melbourne.






Sydney


Level 13,
100 Mount street
North Sydney NSW 2060
Australia

Melbourne    


Tower 5, Level 14
727 Collins street
Docklands VIC 3008
Australia





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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
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