We’re changing the nbn network in certain locations.
This means that some premises will need to transition from their original nbn technology to a new nbn technology.
Please keep in mind that your experience, including the speeds actually achieved over the nbn access network, depends on a number of factors including both the original nbn technology and the new nbn technology at your location, your phone and internet provider, your chosen broadband plan and the equipment used to connect your premises.
Your phone and internet provider will be in touch if the original nbn technology at your location is being changed. There will be no additional cost from nbn to make this transition.
Information about the transition process:
18 months to transition from your original nbn technology to a new nbn technology.
Your phone and internet provider and nbn will send notices so that you will know when you can transition to a plan based on the new nbn technology.
When you receive that notice, you can contact your phone and internet provider about switching your existing nbn powered plan to a plan based on the new nbn technology.