The nbn® network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
delivers a fibre network to this area.
For specific information on how to connect your premises contact the existing provider.
This date and technology is based on nbn’s current deployment plans and is subject to change. Network rollout information is accurate as at 22/7/2025 and is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.
Learn more
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
More work required
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
This date and technology is based on nbn’s current deployment plans and is subject to change. Network rollout information is accurate as at 22/7/2025 and is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.
Next steps
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
This date and technology is based on nbn’s current deployment plans and is subject to change. Network rollout information is accurate as at 22/7/2025 and is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.
+
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
§
The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.
^
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
has been used in your connection to the nbn network.
We’re planning to change your nbn technology.
You will soon need to transition your existing nbn powered plan to a new plan based on . Your phone and internet service provider will be in touch to guide you through the proces.
has been used in your connection to the nbn network.
We’re planning to change your nbn technology.
You will soon need to transition your existing nbn powered plan to a new plan based on . Your phone and internet service provider will be in touch to guide you through the proces.
This date and technology is based on nbn’s current deployment plans and is subject to change. Network rollout information is accurate as at 22/7/2025 and is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.
Next steps
Looks like you're ready to connect
Some premises may need additional work to be completed first. Contact a phone and internet provider.
This date and technology is based on nbn’s current deployment plans and is subject to change. Network rollout information is accurate as at 22/7/2025 and is updated weekly. Rollout areas and boundaries are subject to change as construction planning is finalised.
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
Technology used in your connection
has been used in your connection to the nbn network.
NBN Co invites expressions of interest for multicast trial
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NBN South Australia and Northern Territory construction...
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NBN to deliver quality video and interactivity to consumers
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NBN vital to satisfy forecast explosion in Australian internet...
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NBN Co makes it cheaper for service providers to start up on the...
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First communities for NBN fixed wireless service unveiled
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"Start dates announced for NBN Second Release sites in NSW, Qld,...
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NBN Co welcomes Telstra submission of Structural Separation with...
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Spectrum win brings wireless broadband to rural areas
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NBN Co today announced it is seeking expressions of interest from registered training providers equipped to skill the workers who will build the National Broadband Network.
NBN Co uses advanced maths to optimise network design reduce...
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NBN Co and Telstra Sign Binding Definitive Agreements
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NBN Co not charging residents for cable-laying in First Release...
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NBN Co & Silcar reach agreement to deliver value-for-money...
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NBN Co selects fixed wireless network partner for mid-2012...
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NBN Co releases Interim Satellite eligibility criteria
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Superfast fibre experiment underlines importance of NBN
NBN Co today welcomed the news that researchers in Germany have broken the world record for the fastest data transfer speed over a single fibre optic cable.
NBN Co today announced the outcome of a tender process for the selection of a panel of recruitment services providers. For further information please download the release.
National Broadband Network goes live on mainland Australia
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Remote Australians the priority for new NBN Interim Satellite...
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Construction to start on NBN in next seven Tasmanian locations
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NBN Co announces first service providers for mainland Australia
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NBN Co looks for greater value from construction tender
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NBN Co selects prime systems integrator to support wholesale...
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"Global prize for Townsville points way to smarter cities, says...
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NBN Co acquires AUSTAR spectrum for rural and regional network
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Queensland data centre selected to host NBN Co software systems
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NBN Fibre Optic Broadband Deployment In Townsville
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"NBN Co appoints General Manager, External Communications"
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NBN Co hits the ground running in new developments
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