The nbn® network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
§
The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.
^
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
Gippsland communities switch to National Broadband Network
Locals welcome benefits of high-speed broadband in Wellington Shire. Farms, homes and businesses across parts of 17 communities can now switch to the National Broadband Network.
National Broadband Network continues rollout in WA
Pelago East Apartment complex goes live with NBN in Karratha. NBN Co welcomes residents at Pelago East Apartments, in the heart of Karratha, to world class broadband as they are able to connect to the national broadband high-speed network.
Meadow Springs homes and businesses can now switch on to the National Broadband Network and start experiencing the benefits of very fast broadband as the rollout continues across the country.
Carlton homes and businesses can now switch on to the National Broadband Network and start experiencing the benefits of very fast broadband as the rollout continues across the country.
South Perth homes and businesses can now switch on to the National Broadband Network and start experiencing the benefits of very fast broadband as the rollout continues across the country.
NBN Co Executive Chairman Dr Ziggy Switkowski is pleased to announce that Mr Greg Adcock is to take up the position of Chief Operating Officer (COO) with immediate effect.
JB Rousselot appointed Head of Strategy and Transformation
NBN Co Executive Chairman Dr Ziggy Switkowski is pleased to announce the appointment of Mr JB Rousselot to the new position of Head of Strategy and Transformation.
Expert consultants to assist with broadband review
As part of the Strategic Review of the rollout of the National Broadband Network, NBN Co today issued a request for proposal for consultancy services to support the review process.
Richmond and Windsor switch on to the National Broadband Network
Richmond and Windsor are now switched on to the National Broadband Network, with 5,300 homes and businesses passed around March Street, Windsor Street and in South Windsor.
Cairns switches on to the National Broadband Network
The National Broadband Network was switched on in central Cairns this morning. The superfast fibre network now passes 2700 homes and businesses in the city, Bungalow, Cairns North, Manunda, Parramatta Park, Portsmith and Westcourt.
NBN Co adds to construction capacity in Queensland and Victoria
NBN Co has awarded Downer EDI Limited (Downer) a two-year contract to roll out fibre optic broadband in an area covering approximately 300,000 premises in Brisbane and Melbourne.
NBN rollout to transition to new contractors in WA and SA
NBN Co and the Syntheo Joint Venture have mutually agreed that contracts due to expire in September 2013 and November 2013 in South Australia and Western Australia will not be extended.
First local NBN fibre optic cable installed in Dapto
NBN Co today installed the first local fibre optic cable in Dapto as the rollout of the National Broadband Network widens across more parts of the Illawarra.
Superfast broadband puts super slow commuting in SA to rest
McLaren Vale and McLaren Flat families are set to experience significant improvements to their work-life balance over the National Broadband Network, with teleworking becoming a viable option for a local business.
The National Broadband Network has been switched on in Strathfield today, meaning families and businesses in the suburb of Sydney will be some of the first in the area to be able to upgrade to superfast broadband.
NBN Co adds to construction capacity in South Australia
NBN Co has awarded SA Power Networks a three-year contract to roll out fibre optic broadband in an area covering approximately 300,000 premises in Adelaide and regional South Australia. The contract includes options to extend by two further periods of one year each.
NBN Co CEO Mike Quigley today announced that he will retire from corporate life after four years leading the team that is building and operating Australia’s National Broadband Network.
Western Australia switches onto superfast broadband
The NBN was officially switched on today in Victoria Park, Mandurah and Geraldton, the first three established communities in the state that are able to experience the benefits of superfast fibre optic broadband.
NBN Co meets revised end-of-year fibre rollout target
The company rolling out the National Broadband Network has achieved its revised end-of-year target for the delivery of fast, reliable and affordable fibre optic broadband to homes and businesses across Australia.
Transfield wins first construction contract extension
Additional contract awarded for connection from the street to premises. NBN Co has extended its original two-year contract with Transfield Services for the rollout of fibre in existing built-up areas in Victoria.
NBN Co deal with TransACT to speed ACT rollout and lower costs
NBN Co has reached an agreement with TransACT/iiNet for the purchase of their TransACT-branded fibre-to-the-premises network in the ACT and access to other infrastructure.
Superfast broadband now passes 1300 homes and businesses in Blacktown with a further 9300 premises in the area to come online over the coming months, including premises in Lalor Park.
Broadband rollout plan extends to nearly 5 million homes & businesses
The company building the National Broadband Network today unveiled the names of the communities across Australia that are next in line to receive high-speed fibre optic broadband.
NSW Central Coast commuters tipped to take to teleworking in Gosford
The NSW Central Coast is the latest location to switch on to superfast broadband and civic leaders are already looking to the National Broadband Network to increase the prospects for teleworking in the region.
NBN Co provides the Joint Committee on the NBN with detailed data
NBN Co executives today appeared before the Joint Committee on the National Broadband Network to provide the latest information on the progress of the rollout.
NBN Co to offer 1 Gigabit wholesale broadband service in December
Australia will become a Gigabit Nation before the end of the year when NBN Co releases a broadband product that delivers wholesale upload and download speeds that far exceed those available to households today.
NBN Co signs contract to connect flats and units to the NBN
ISGM to connect units in the Northern Territory and Queensland. NBN Co has signed a contract worth up to $17.9 million with ISG Management Pty Ltd (ISGM) to undertake the detailed work of connecting flats and units to the National Broadband Network in the Northern Territory and Queensland.
Australians demonstrate growing appetite for superfast broadband
The NSW South Coast town of Kiama and the South Australian town of Willunga have entered the record books as the first locations in Australia where more than 50% of eligible homes and businesses have elected to use the National Broadband Network.
ACCC outlines process to finalise NBN Co's Special Access Undertaking
Clarity provided on the remaining issues for refinement. NBN Co welcomes today’s draft decision by the ACCC on NBN Co’s Special Access Undertaking (SAU) as it sets out a clear path towards a final SAU, providing certainty for industry and NBN Co.
Outskirts of Darwin now able to connect to high speed broadband
NBN Co today announced the fixed wireless rollout in the Northern Territory is complete and homes and businesses across eight areas can now sign up and connect to high-speed broadband.
Following an NBN Co board meeting today, the company’s Chief Executive Officer Mike Quigley, welcomed the appointment of Ms Siobhan McKenna as Chairman.
Visionstream adds to NBN construction capacity in eastern states
NBN Co has awarded a contract to Visionstream, a subsidiary of Leighton Holdings Limited, to roll out fibre optic broadband in Victoria, Queensland and southern NSW.
NBN Co signs contract to connect additional flats and units to the NBN
NBN Co has signed a contract worth up to $27.7 million with Daly International Pty Ltd to undertake the detailed work of connecting flats and units to the National Broadband Network in Western Australia, Brisbane and the Gold Coast.
NBN Co and Arianespace seal satellite launch contract
Rockets to propel satellites into orbit in 2015, helping to bring high speed broadband to outback Australia. Australians in rural and remote areas are a step closer to receiving high-speed broadband with the announcement that Arianespace, the European satellite launch company, has been selected to propel Australia’s National Broadband Network satellites into space.
Parts of Gympie and Sunshine Coast regions to receive high-speed NBN
The company building Australia’s National Broadband Network, NBN Co, today unveiled the local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
Community leaders endorse broadband benefits as Bacchus Marsh connects
Local business owner urges people to sign up to superfast broadband. The local Bacchus Marsh community and civic leaders today joined forces to formally mark the connection of the town to the National Broadband Network and endorse the benefits superfast broadband will bring to the Moorabool Shire.
Financial Review Confused on NBN Project Accounting
NBN Co Chief Executive Mike Quigley says Australia’s national daily business newspaper has misconstrued the National Broadband Network’s financial forecasts and wrongly reported that NBN Co would not recover its costs by 2040.
Brisbane switches on to the National Broadband Network
Broncos stars host first NBN-enabled rugby league coaching clinic in Australia’s newest fibre broadband location. The National Broadband Network has today been switched on in metropolitan Brisbane with Broncos winger Jharal Yow Yeh and legend of the game Mick Hancock giving local children a glimpse of the benefits that superfast broadband can bring communities in Queensland and across Australia.
NBN Co increases construction capacity as rollout ramps up
NBN Co has awarded a contract to Downer EDI Engineering Pty Ltd, a subsidiary of Downer EDI Limited, to provide additional construction capacity for the rollout of the NBN in northern NSW.
NBN Co has dismissed claims about the high cost of coffee on the company’s premises. A single cup of coffee at NBN Co works out at around eight and a half cents per cup per working day per person.
National Broadband Network hits a high note in Coffs Harbour
NBN opens arts opportunities for the one in three Australians who live in regional, rural and remote parts of the country, says Opera Australia. Coffs Harbour today became the first city in the NSW Mid North Coast to switch on to the National Broadband Network.
Speedy broadband meets the Speedster as Hobart connects to the NBN
Cricketing legend Brett Lee conducts world’s first coaching clinic over the superfast network. The National Broadband Network was today formally switched on in the Tasmanian capital.
"High-speed, fixed-wireless broadband planned for Northern Rivers"
The company building Australia's National Broadband Network, NBN Co, has begun outlining plans to provide some smaller communities and rural residents in parts of the Northern Rivers with facilities dedicated to delivering high-speed, fixed-wireless broadband services.
• NBN Co doubles wholesale internet speeds for rural and remote Australians • New 25 Mbps speed tier to be available for fixed-wireless and satellite networks to help end tyranny of distance • NBN Fixed-Wireless customers to benefit from as early as June
"NBN expands learning opportunities for kids, says landmark study"
Students who used to hand in C-grade work are now producing A-grade work -Janelle Reimann, Principal of Willunga High School. The National Broadband Network (NBN) is a powerful tool capable of lighting up young minds and improving educational outcomes for children, according to teachers participating in a landmark study into Australia's first NBN-enabled schools.
Superfast broadband connects ACT kids to the future of learning in link-up with Japan. The National Broadband Network has been formally switched on in the nation's capital.
Community leaders praise broadband benefits as Toowoomba connects
Civic leaders in Toowoomba today joined forces to formally mark the connection of parts of the city to the National Broadband Network's fibre optic cable and praise the benefits superfast broadband will bring to the Darling Downs.
"34,500 Australian homes and businesses now using the NBN"
The number of homes and businesses using the National Broadband Network increased from 13,600 in June 2012 to 34,500 at the end of December 2012, according to year-end figures released today by NBN Co.
"NBN construction commences covering around 100,000 more premises"
Ten new locations see construction commence. The rollout of the National Broadband Network continues to gather pace with the release today of further detailed maps showing where construction has commenced or completed covering approximately 98,800 additional homes and businesses.
First areas of regional South Australia to receive NBN fixed wireless
The company building Australia's National Broadband Network, NBN Co, today unveiled the local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
First local NBN fibre optic cable installed in metropolitan Sydney
NBN Co today installed the first fibre optic cable in the Sydney metropolitan area. The fibre being laid in Blacktown is part of the widespread rollout of the National Broadband Network.
"NBN Co achieves year-end 758,000 premises construction commenced"
NBN Co slightly exceeded its target to have construction commenced or completed in areas covering 758,000 premises before the end of 2012. The total number of premises in areas where construction had commenced or completed was 784,592 by year end.