The nbn® network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
#
Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
§
The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.
^
An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
Caroline Lovell appointed to NBN Co executive committee. Jim Hassell departs to head up Broadcast Australia. Former SingTel Optus and Telstra executive John Simon will join NBN Co in the New Year as the company's new Head of Product and Sales.
NBN Co appoints Anne Hurley and Kate Cornick to senior roles
NBN Co is pleased to announce the appointment of two accomplished and experienced figures in the telecommunications industry to new senior positions in the organisation.
NBN fibre optic cable installed in Western Australia
Super-fast broadband for the state of Western Australia is a step closer. NBN Co has installed fibre optic cable in Geraldton, Western Australia as part the fibre rollout that will eventually see the National Broadband Network (NBN) replace copper telephone lines.
Western NSW facility to help deliver fast broadband to the outback. Broken Hill in the far west of New South Wales has been selected as the location for an NBN satellite ground station that will play a crucial role in providing Australians in isolated areas with access to fast broadband.
Mid North Coast & Manning region to receive NBN fixed wireless
The company building Australia's National Broadband Network, NBN Co, today unveiled the next local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
"Bass Coast, South, East and Central Gippsland set for fixed wireless"
The company building Australia's National Broadband Network, NBN Co, today unveiled the next local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
Super-fast broadband for Coffs Harbour a step closer. NBN Co has installed fibre optic cable in Coffs Harbour as part of the widespread rollout of the National Broadband Network in the area.
Peel and South West Region to receive high-speed NBN fixed wireless
The company building Australia's National Broadband Network, NBN Co, today unveiled the next local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
"Great Southern, Wheatbelt, Goldfields-Esperance set for fixed wireless"
The company building Australia's National Broadband Network, NBN Co, today unveiled the next local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
Goulburn Valley and North East Victoria to receive fixed wireless
The company building Australia's National Broadband Network, NBN Co, today unveiled the next local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
"Bendigo, Central and parts of Northern Vic to receive fixed wireless"
The company building Australia's National Broadband Network, NBN Co, today unveiled the local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
The company building the National Broadband Network says claims by the New South Wales Government that the NBN rollout would lead to a rise in electricity prices are incorrect.
NBN Co selects satellite ground station construction contractors
Long Term Satellite Service to deliver better communications to isolated Australians. NBN Co has selected construction companies in Western Australia and Victoria to build ten satellite ground stations that aim to bring fast, reliable and affordable broadband to Australia's most isolated communities.
Super-fast broadband for Brisbane a step closer. NBN Co today installed the first fibre optic cable in a Brisbane suburb as part of the widespread rollout of the National Broadband Network.
Super-fast broadband for Toowoomba a step closer. The National Broadband Network rollout continues to gain momentum with construction crews today hauling some of the first NBN fibre optic cable in the Toowoomba area.
Roma in Queensland's western Darling Downs has been selected as the location for a satellite ground station that will play a crucial role in providing Australians in isolated areas with access to fast broadband.
The rollout of the National Broadband Network in Western Australia continues to gather pace with the release today of construction maps covering a further 27,100 homes and businesses.
The rollout of the National Broadband Network in Victoria continues to gather pace with the release today of construction maps covering a further 27,600 homes and businesses.
The rollout of the National Broadband Network in NSW continues to gather pace with the release today of construction maps covering a further 44,700 homes and businesses.
The rollout of the National Broadband Network in Queensland continues to gather pace with the release today of construction maps covering a further 31,200 homes and businesses.
The rollout of the National Broadband Network in South Australia continues to gather pace with the release today of construction maps covering a further 18,000 homes and businesses.
Eighteen month countdown to superfast broadband access
NBN Co, the company building the National Broadband Network, today announced the countdown has begun for the switchover to fibre optic broadband in 15 locations across the country.
Super fast broadband for Gungahlin a step closer. The National Broadband Network rollout continues to gain momentum with construction crews today hauling the first NBN fibre optic cable in an established urban area in the Australian Capital Territory.
Giant leap in communications for outback Australia. Western Australia has been selected as the location for three new satellite ground stations to help Australians in isolated areas connect to high speed broadband.
NBN Co formally commits to wholesale price decline in real terms
NBN Co today pledged to freeze the wholesale price of its key consumer and business products for five years and to peg any future price rises to below the rate of inflation.
Dipper and Boomer host first NBN-enabled Aussie Rules coaching session in Australia's newest fibre broadband location. Aussie rules football legends today joined forces with NBN Co to showcase the opportunities for sports stars of tomorrow by hosting Australia's first ever National Broadband Network (NBN)-enabled sports training session.
Gold Coast contact centre puts Australians in touch with the NBN
The official opening of NBN Co's National Contact Centre is just the start of the wider benefits the National Broadband Network will bring to the Gold Coast, NBN Co's Chief Executive Officer Mike Quigley said today.
NBN installation and maintenance contracts expected to open job opps
Around two thousand new jobs are expected to be created across mainland Australia in network maintenance and installation at the peak of the rollout of the National Broadband Network. Contracts for this work for the next two years were announced today by NBN Co.
NBN opens up opportunities for Australian businesses
NBN Co today unveiled the first of a series of enhancements to the fibre optic network to help enable Australian businesses to make the most of high speed broadband.
NBN to revive Ceduna's historic role in satellite communications
SA facility to help deliver fast broadband to rural and remote communities. Ceduna in the West Coast region of South Australia has been selected as the location for a satellite ground station that will enable Australians in isolated areas access to fast broadband.
NBN Co, the company building and operating the National Broadband Network, said its updated Corporate Plan for 2012-15 released by the Government today reaffirmed the underlying business case for Australia's largest national infrastructure project.
NBN Co welcomes ACCC final authorisation of Optus deal
Regulator's assent on public benefit grounds marks another milestone for NBN project. NBN Co today welcomed final authorisation by the ACCC of its agreement with Optus to migrate Optus' HFC subscribers to the National Broadband Network (NBN) as it is rolled out. As migration progresses, Optus will decommission parts of the HFC network.
Areas around Mackay QLD set to receive NBN's fixed wireless network
The company building Australia's national broadband network, NBN Co, today unveiled the local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
Areas around Townsville set to receive NBN's fixed wireless network
The company building Australia's national broadband network, NBN Co, today unveiled the local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
NBN Co selects ViaSat to supply ground equipment for satellite network
NBN Long Term Satellite Service set to deliver faster, higher capacity broadband to rural and remote Australians. Rural and remote communities are a step closer to receiving fast and affordable broadband with the announcement today of an initial $280 million investment to provide ground equipment for the National Broadband Network's Long Term Satellite Service.
Areas around Rockhampton set to receive NBN's fixed wireless network
The company building Australia's national broadband network, NBN Co, today unveiled the local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
Central West and Mid-Western NSW set to receive fixed wireless
The company building Australia's national broadband network, NBN Co, today unveiled the local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
Geeveston in the Huon Valley has been selected as the location for a National Broadband Network satellite ground station to ensure Australians in isolated areas can connect to fast broadband.
Areas to receive fixed wireless in Queensland and Northern NSW
The company building Australia's national broadband network, NBN Co, today unveiled the local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
NBN Co acts to increase rollout capacity in new developments
$183M in two new contracts to beef-up Greenfield deployment. NBN Co has awarded contracts with a total value of approximately $183million over 19 months to Visionstream Pty Ltd and Service Stream Ltd to provide additional rollout capacity and support a new approach to the management of fibre deployment in new estates
NBN Co announces fixed wireless broadband plans for Tasmania
The company building Australia's national broadband network, NBN Co, has today unveiled the local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.
NBN goes live in new Tasmanian locations as rollout gathers pace
Homes and businesses can now connect to high-speed broadband services in Triabunna, Sorell, Deloraine and Kingston Beach. NBN scheduled to pass a total of 12,800 Tasmanian premises in the coming weeks as more communities come online.
NBN Co announces fixed wireless in Victoria's SW and Wimmera regions
The company building Australia's national broadband network, NBN Co, today unveiled the local government areas where planning is underway to deliver high-speed fixed wireless broadband.
Australians will be using seven times as much internet data by 2016 than they currently use, networking giant Cisco has predicted, highlighting the importance of the National Broadband Network, NBN Co said.
NBN Co, today unveiled the names of communities in Northern NSW, the Hunter and the southern part of Darling Downs in Queensland where planning has begun to deliver high-speed broadband via the fixed wireless network.
Fixed wireless broadband announced on North and Mid North Coast NSW
The company building Australia's national broadband network, NBN Co, today unveiled the locations in the Taree, Port Macquarie and Coffs Harbour regions, which are scheduled to receive high-speed fixed wireless broadband.
The outback town of Bourke in the north-west of NSW has been selected as the location for a new facility that will help deliver high speed broadband to remote communities across Australia.
NBN Co to simplify migration of traditional phone services onto fibre
NBN Co selects Primus for tests on telephone services. NBN Co will work with Primus to test new software designed to make it easier for any telecommunications or internet service provider to offer traditional analogue telephone services to consumers and businesses using the fibre network.
Fixed wireless areas announced in the Griffith & Murrumbidgee Area NSW
NBN Co, the company building Australia's National Broadband Network, today unveiled the locations in the Griffith & Murrumbidgee Irrigation region that will receive high speed fixed wireless broadband.
NBN Co announces areas to receive fixed wireless in North East VIC
NBN Co, the company building Australia's National Broadband Network, today unveiled the locations in North East VIC that will receive high speed fixed wireless broadband.
"Announcing fixed wireless in the Riverina, South West and Inland NSW"
NBN Co, the company building Australia's National Broadband Network, today unveiled the locations in and around Wagga, West Wyalong, Young, Temora, Cootamundra and Gundagai region will receive high speed fixed wireless broadband.
"Areas to receive fixed wireless in the Southern Riverina, NSW"
NBN Co, the company building Australia's National Broadband Network, today unveiled the locations in the Albury and Wodonga region that will receive high speed fixed wireless broadband.
"NBN satellite plans on track, says world satellite body"
The United Nations communications agency has informed NBN Co that the company's plans to launch two satellites to deliver broadband to remote regions of Australia are following the correct approvals process.
Recent claims that “the rise of mobile internet through smartphones and tablets threatens to make the NBN a waste of money” and “out of date” were not supported by the facts, NBN Co said today.
Gold Coast chosen for NBN Co Customer Contact Centre
More than 100 new jobs to be created. NBN Co, the company building Australia's National Broadband Network, has today announced its new customer contact centre will be located on the Gold Coast.
NBN Co seals contract to complete broadband rollout in Tasmania
NBN Co has locked in the construction contract that will see Tasmania become the first state in Australia where the National Broadband Network will be rolled out in its entirety.
NBN Co selects Space Systems/Loral for communications satellites
The delivery of high-speed internet to some of the most remote communities in Australia has taken a leap forward following NBN Co's selection of Space Systems/Loral (SS/L), a leading manufacturer of commercial broadband satellites, to build two next-generation Ka-band satellites.
More than 4000 homes and businesses were connected to Australia's National Broadband Network at the end of 2011 and work is already underway on extending the network to towns and suburbs covering a further half a million premises in 2012.