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nbn’s purpose is to lift the digital capability of Australia.  We aim to achieve this by:  

  • Delivering reliable, fast, resilient and secure broadband over our wholesale access network.*
  • Working collaboratively with internet retailers to deliver excellent customer experience, reduce cost and drive industry efficiency and sustainability  
  • Providing cashflow to invest in our network, the community, and our people to achieve revenue growth and meet customer data demand  
  • Making a positive impact for customers, communities and country, achieving high standards for customer experience, delivering government policy by being a sustainable, ethical, and well-governed asset owner, and   
  • Continuing to make nbn a great place to work, investing in our people’s development and capabilities. 

 The high-speed broadband enabled by the nbn network supports the way Australians work, learn, access health and other services and connect with family and friends.  

We’re a vital link in the chain that delivers broadband across the country – building, upgrading and maintaining our network - and working with internet retailers to make the customer experience the best it can be.  

Statement of Expectations (SoE)

Statement of Expectations
Download (PDF - 201 KB)

Find out more about how the nbn access network is being designed for homes and businesses across Australia.

*Of course, your experience, including the speeds actually achieved over the nbn® network, depends on the nbn® access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network). Speeds may also be impacted by the number of concurrent users on the nbn® Fixed Wireless network, including during busy periods. Satellite end customers may also experience latency.