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Speak to a provider or business nbn® accredited adviser§ about other upgrade options and retail solutions that may be available to you.
In September 2020, nbn announced the creation of 240 business nbn fibre zones as part of our $700m investment in network development. Demonstrating our ongoing commitment to Australian businesses, nbn recently announced a new zones, bringing the total to 322. We will be continuing to add further business nbn fibre zones through our co-investment programs and ongoing work with other Government entities.
nbn may also announce further business nbn fibre zones in the future to help meet the demand around the country.
Regardless of the bandwidth profile for the service you acquire from your service provider, it will operate at less than 10Gbps (or, in some circumstances, less than 1Gbps, if that bandwidth profile is acquired) because of normal equipment and network limitations. In addition, your experience, including the speeds actually achieved over the nbn network, depends on some factors outside our control (like your equipment quality, software, and how your service provider designs its network). If your service provider has not selected Class of Service High, speeds you experience may be affected by contention on the nbn network, particularly in busy periods.
nbn is a wholesaler and does not control costs charged by service providers. Customers should contact their preferred provider to ask about availability and any fees and charges from their provider that may be applicable. These pricing offers are not available for most premises in the nbn Fixed Wireless or Satellite footprints or for most premises which have complex connections – further costs are likely to apply to these premises.
The ‘FBC Quote Guarantee’ applies to all locations in the nbn Fixed Line network footprint. Fibre build charges apply under a Build Agreement and are separate to service installation charges, which will continue to apply (see the nbn Enterprise Ethernet Price List and Enterprise Ethernet DCR Annexure for more details). nbn reserves its rights to cancel an eligible order from a service provider on the basis that it reasonably determines it is not viable to proceed with the order, e.g., due to the unforeseen complexity of proceeding with an order at the premises.
The 50 Business Days Service Delivery Guarantee is not available for Premises located in the nbn non-fixed line footprint. The 50 Business Days Service Delivery Guarantee is also unavailable at some Premises within the nbn Fixed Line footprint as identified by nbn.
Enterprise Ethernet eligibility is based on an nbn desktop analysis of available data. There may be a small number of premises where eligibility results will differ from those provided on the nbn website. You will need to confirm your location’s eligibility with your provider.
business nbn accredited advisers have undertaken a short course on the nbn network. nbn does not sponsor, endorse or guarantee any advice given or representations made (including any recommendations to purchase goods and services or purchase telecommunication services over the nbn network from a phone or internet service provider) and does not guarantee the accuracy of that advice or representation.