The nbn® network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Disconnection information
Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.
Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Disconnection information
Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
§
The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.
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An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Next steps
Activate your nbn connection
The next step is to contact a phone or internet provider and order an nbn powered plan.
Detailed financial and operational information regarding the NBN has been released in NBN Co's Corporate Plan, which incorporates forecasts covering a 30-year period.
After more than 50 years of service in the telecommunications industry in Australia and Canada, Doug Campbell has advised that he will be leaving the NBN team for personal reasons and retiring at the end of the year.
NBN Co Information Paper regarding 'Access Seeker Accreditation' for the fibre network. The purpose of this Information Paper is to help Access Seekers understand how they can become NBN Co customers. The Information Paper outlines NBN Co's accreditation and network testing program and provides information on the details of NBN Co's product and operational road map. This will ensure that Access Seekers can make an informed decision on when and how to become an NBN Co Access Seeker.
Equipment provider selected for NBN Co data centres
NBN Co, the company set up by the Federal Government to design, build and operate Australia's wholesale-only, high-speed broadband network, today announced it had contracted Cisco to provide its data centre equipment.
Data Centre selected to host NBN Co software systems
NBN Co the company set up by the Federal Government to design, build and operate Australia's wholesale-only, high-speed broadband network, today announced it had contracted Global Switch, a leading international wholesale data centre owner and operator, to host its primary data centre.
NBN Co, the company formed to design, build and operate a high-speed national broadband network, has today delivered its Corporate Plan to its shareholder ministers. Submission of a Corporate Plan is an obligation as a Government Business Enterprise.
Nokia Siemens Networks selected for optical transmission equipment
NBN Co, the company set up to design, build and operate Australia's national wholesale-only, high-speed broadband network, today announced it has awarded a contract to Nokia Siemens Networks to supply optical transmission equipment for the new fibre network.
Brunswick residents encouraged to sign up to be ready for high speed broadband
NBN Co Limited today encouraged residents and businesses within the Brunswick First Release Site to sign up and prepare their properties for high speed broadband as construction of the National Broadband Network starts in the area.
Consultation on number and location of NBN points of interconnect
The ACCC today released a discussion paper on the number and location of initial points of interconnect (POIs) where NBN Co's network will handover traffic to the networks of wholesale and retail service providers.
Residents in First Release Sites given extra time to sign up for high speed broadband
NBN Co Limited today extended the deadline for residents and businesses within the First Release Sites to sign up and prepare their properties for high speed broadband, as construction continues in the Townsville, Willunga, Kiama and Armidale areas.
Brunswick NBN construction contract signed with Telstra
NBN Co Limited, the company responsible for the delivery and operation of the national broadband network, today announced it had signed a contract with Telstra to construct the passive optical fibre network in Brunswick, Victoria.
Armidale and Townsville residents urged to sign up for high speed broadband
NBN Co Limited today urged residents and businesses within the Armidale and Townsville First Release Sites to sign up and prepare their properties for high speed broadband as construction of the National Broadband Network starts in their area.
NBN Co, the company established to design, build and operate the national broadband network today announced it has contracted Virgin Blue for air travel.
Willunga and Kiama residents urged to sign up for high speed broadband
NBN Co Limited today urged residents and businesses within the Willunga and Kiama First Release Sites to sign up and prepare their properties for high speed broadband as construction of the National Broadband Network starts.
NBN Co announces construction winners for first release sites
NBN Co Limited today announced successful and preferred contractors who it will work with to construct the passive optical fibre in the five first release sites.
NBN Co, the company established to design, build and operate the national broadband network, today announced 19 locations for the next stage of its rollout on the mainland. These second release sites comprise 14 new locations and five sites adjacent to existing first release sites.
NBN Co announces location of National Operations and Test Facility
Melbourne will be the site of the National Operations and Test Facility for NBN Co Ltd. From this facility NBN Co will monitor and manage the national network and allow telecommunications companies using the network to test their services before rollout.
NBN Co, the company established to design, build and operate Australia's national broadband network, today announced it has selected the initial strategic supplier for the Gigabit Passive Optical Network (GPON) and Ethernet Aggregation equipment needed to operate the fibre access network.
NBN Co today announced it will ask 21 key Australian companies including six utility companies to tender for the progressive rollout of the Fibre Access Network.
NBN Co today said it had reached a Financial Heads of Agreement with Telstra that would provide access to Telstra facilities and the progressive migration of Telstra traffic onto the National Broadband Network, subject to regulatory approval.
NBN Co, the company established to design, build and operate Australia's high speed broadband network, today announced the appointment of Caroline Lovell as Principal Regulatory Affairs.
NBN Co. Limited, the company established to deliver the National Broadband Network, today announced the appointment of Mr Jim Hassell to its senior executive team.
Community Consultation begins in First Release sites
NBN Co Limited today announced community consultation for the National Broadband Network rollout will start in Armidale and Willunga on Saturday 22 May.
Community Consultation begins in First Release sites
NBN Co Limited today announced community consultation for the National Broadband Network rollout will start in Brunswick,Townsville,Minnamurra and Kiama Downs on Saturday 29 May.
Presentation to the American Chamber of Commerce in Australia 14 May 2010
Presentation by Mike Quigley, CEO of NBN Co, to the American Chamber of Commerce in Australia luncheon, 14 May 2010. Audio is available on the Video and Podcasts page.
NBN Co, the company established to build, own and operate the National Broadband Network, today welcomed the release of the Federal Government's NBN Implementation Study.
Presentation to the Municipal Association of Victoria - CEO Forum
Presentation by NBN Co's Principal of Government Relations and External Affairs, Mike Kaiser, to the CEO Forum of the Municipal Association of Victoria.
Mike Quigley's presentation to Infrastructure Partnerships Australia
Mike Quigley addressed a large audience of infrastructure industry representatives in Sydney. He outlined the network design, modular approach to rollout and some key network dimensions.
NBN Co Network & Operations Information Session - PowerPoint Presentation
NBN Co recently hosted a series of Network and Operations Information Sessions across Australia. The PowerPoint presentation from these events is now available for public viewing below.
NBN Co Network and Operations Information Session Perth - 15 April 2010
NBN Co is hosting a Network and Operations Information Session in Perth on Thursday 15th April 2010. The aim of this Information Session is to set out the scope and purpose of the industry technical and operational development and outline how the industry will be involved.
NBN Co today announced it has selected three leading technology organisations to deliver and operate critical software support for its core business functions. NBN Co has selected IBM, Oracle and Accenture following an extensive evaluation process and review.
Request for Capability Statement issued for Design and Construction
NBN Co today announced it is seeking suitably qualified companies, joint ventures or consortia to provide design and construction services for the progressive rollout of the Fibre Access Network to 90% of Australian premises.
NBN Co has now released its response to those submissions and thanks all those who have contributed, noting that key elements of its design and wholesale product offer for the proposed National Broadband Network have received significant industry support.
NBN Co Network and Operations Information Sessions
NBN Co Network and Operations Information Sessions NBN Co is pleased to invite you to participate in the NBN Co Network & Operations Information Sessions, to be held in Sydney, Melbourne, Brisbane and Adelaide in March and April 2010.
NBN Co, the company established to build the national broadband network, will move into levels 10, 11 & 12 at Innovation Place, 100 Arthur Street, North Sydney in mid June.
NBN Co Limited, the company established to deliver the national broadband network, today announced it will team with Accenture to provide its human resources services for its employees.
"NBN Co announces ""first release"" sites for high-speed network"
NBN Co Limited is rolling out the high-speed broadband fibre-to-the-premise (FTTP) network to five "first release" sites on mainland Australia as part of live trials of its network design and construction methods. The first-release site represent the diversity of situations NBN Co will encounter across Australia in the volume rollout, so sites have been selected that allow us to test different construction techniques.
NBNCo today confirmed it had recruited over 100 people to jobs critical for the design of Australia's new high-speed broadband network and would recruit hundreds more in the coming months.
Request for Capability Statement: Satellite Services
NBN Co Limited, the company established to deliver the National Broadband Network, today extended an invitation for Capability Statements from experienced Satellite Network operators and equipment providers capable of supporting the delivery of NBN Co's satellite service requirements.
NBN Co Limited, the company established to deliver the National Broadband Network, said it has received many high quality responses to its Request for Capability Statements for the supply of fibre-to-the-premises-related equipment and services.