We’re upgrading the network to deliver better broadband across the country
Homes and businesses across regional, rural and remote Australia are using more devices and demanding more data than ever before. In fact, in just seven years, data use has tripled on the nbn® network. That’s why we’re continuing to evolve the network across Australia to better deliver broadband for local communities.
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The nbn Local difference
We're continuing to work with communities to create better partnerships and deliver initiatives that will help to lift the digital capability of regional areas.
We're also here, on the ground, supporting communities in their time of need, enabling temporary connectivity for not only emergency services, but for people who are physically impacted in times of crisis – so they can stay connected to their friends and family during natural disasters.
You can find us at a range of locations, community events and online.
Our areas of focus
Connecting farmers and the digital supply chain to key advisers, consumers and new markets
We want to help Australia’s farmers take full advantage of the digital technology available to them, and help ensure they have the ability to connect with business communities around the world.
In doing so, we aim to help 85,000 farm businesses save time, and increase their revenue through the use of new, connected digital agriculture devices.
Using data to inform decision making and better manage precious resources however, is just one part of the story. Digital farming has the potential to add $20.3 billion to the value of Australian agriculture by the year 2030, with more than $15.6 billion of this revenue enabled by the internet.
Together with key partners in the agricultural supply chain, we're helping farmers discover new and innovative ways of connecting to advisers, consumers and new markets globally.
On-Farm Connectivity Guide
Great things happening in regional Australia
In this special report, learn more about how the nbn network is supporting regional economic and social development across Australia.
Supporting the digital transformation of the local arts and culture industries to drive engagement and build a growing audience for homegrown Australian creative content.
The arts sector plays a pivotal role in weaving together the fabric of Australian local communities and provides much-needed support to local economies.
By supporting and working collaboratively with industry partners, we aim to address the connectivity needs of the sector, as well as enabling innovation and access to digital platforms for creators to build their presence and participate online.
It’s our goal to encourage consistent opportunities for both audience and creators, through supporting digital infrastructure, helping to improve digital literacy and access, and strengthening the global reach for homegrown content makers.
Supporting regional and remote business communities through industry partnerships and digital innovation.
We’re committed to helping small businesses beyond Australia’s capital cities realise their digital potential through the development of wholesale products and services designed to meet the needs of a range of varying organisations and industries.
Playing our part to help ensure these businesses have the ability to operate in local, national and global markets is just one way we can work towards supporting regional and remote business communities throughout Australia.
Additionally, we will continue to endeavour to provide businesses in these areas with access to critical technology solutions through partnerships with regionally focused information and communication partners. This focus will extend to developing industry partnerships, which promote thought leadership, product development and programs to support and grow regional business.
Supporting the digitised future of online learning in the classroom and at home.
The gap between the learning opportunities and outcomes for those living in regional and remote areas compared to those in metropolitan areas is well known. There is however a significant opportunity to overcome many of these barriers through the increasing shift to online learning.
That’s why our goal is to help ensure regional and remote students (and educators) of any age can experience the benefits of online learning through access to the best educational resources in Australia and throughout the world.
Helping Australians participate in digital health care practices.
As the gap in health outcomes between those living in Australia’s cities, and the 7 million people living in regional and remote areas continues to expand, we are focused on helping community members overcome the barriers that make it difficult for them to access and participate in digital health solutions.
Our goal is to help continue building digital health literacy through community-focused programs, with an aim to improve health outcomes such as avoidable misdiagnoses and the associated health costs for those in regional and remote Australia.
We aim to achieve this through the co-creation of digital strategies, participation in key forums and events, and partnering with the local tech industry to help develop innovative solutions to a range of health challenges.
Helping to lift the digital capability and independence of Australia’s First Peoples.
We believe all Australians should have access to fast broadband and the opportunity to reap the social and economic benefits that come with being connected.
We’re not only focused on connecting First Peoples that may have had limited internet access in the past, we’re committed to helping improve the digital literacy of those using the internet by partnering with community advocates to further develop the digital capabilities of Australia’s First Peoples.
By engaging with key levels of government, peak bodies and private organisations to develop initiatives that will help us achieve our goals – we hope to ensure every Australian has the opportunity to make the most of being connected to the digital world.
Helping tourism operators in regional and remote Australia optimise their exposure and reach.
While this period has proven to be particularly challenging for our local tourism industry, we are committed to supporting regional and remote tourism operators, as well as all Australians who love to travel.
By improving digital participation and literacy, and increasing the visibility and accessibility of local tourism opportunities, we aim to drive competitiveness and stimulate the regional economy by supporting tourism operators to showcase what regional and remote Australia has to offer.
This will allow us to help meet the growing tourism demand of Australians, as well as travellers from around the globe.
Connecting farmers and the digital supply chain to key advisers, consumers and new markets
We want to help Australia’s farmers take full advantage of the digital technology available to them, and help ensure they have the ability to connect with business communities around the world.
In doing so, we aim to help 85,000 farm businesses save time, and increase their revenue through the use of new, connected digital agriculture devices.
Using data to inform decision making and better manage precious resources however, is just one part of the story. Digital farming has the potential to add $20.3 billion to the value of Australian agriculture by the year 2030, with more than $15.6 billion of this revenue enabled by the internet.
Together with key partners in the agricultural supply chain, we're helping farmers discover new and innovative ways of connecting to advisers, consumers and new markets globally.
On-Farm Connectivity Guide
Great things happening in regional Australia
In this special report, learn more about how the nbn network is supporting regional economic and social development across Australia.
Supporting the digital transformation of the local arts and culture industries to drive engagement and build a growing audience for homegrown Australian creative content.
The arts sector plays a pivotal role in weaving together the fabric of Australian local communities and provides much-needed support to local economies.
By supporting and working collaboratively with industry partners, we aim to address the connectivity needs of the sector, as well as enabling innovation and access to digital platforms for creators to build their presence and participate online.
It’s our goal to encourage consistent opportunities for both audience and creators, through supporting digital infrastructure, helping to improve digital literacy and access, and strengthening the global reach for homegrown content makers.
Supporting regional and remote business communities through industry partnerships and digital innovation.
We’re committed to helping small businesses beyond Australia’s capital cities realise their digital potential through the development of wholesale products and services designed to meet the needs of a range of varying organisations and industries.
Playing our part to help ensure these businesses have the ability to operate in local, national and global markets is just one way we can work towards supporting regional and remote business communities throughout Australia.
Additionally, we will continue to endeavour to provide businesses in these areas with access to critical technology solutions through partnerships with regionally focused information and communication partners. This focus will extend to developing industry partnerships, which promote thought leadership, product development and programs to support and grow regional business.
Supporting the digitised future of online learning in the classroom and at home.
The gap between the learning opportunities and outcomes for those living in regional and remote areas compared to those in metropolitan areas is well known. There is however a significant opportunity to overcome many of these barriers through the increasing shift to online learning.
That’s why our goal is to help ensure regional and remote students (and educators) of any age can experience the benefits of online learning through access to the best educational resources in Australia and throughout the world.
Helping Australians participate in digital health care practices.
As the gap in health outcomes between those living in Australia’s cities, and the 7 million people living in regional and remote areas continues to expand, we are focused on helping community members overcome the barriers that make it difficult for them to access and participate in digital health solutions.
Our goal is to help continue building digital health literacy through community-focused programs, with an aim to improve health outcomes such as avoidable misdiagnoses and the associated health costs for those in regional and remote Australia.
We aim to achieve this through the co-creation of digital strategies, participation in key forums and events, and partnering with the local tech industry to help develop innovative solutions to a range of health challenges.
Helping to lift the digital capability and independence of Australia’s First Peoples.
We believe all Australians should have access to fast broadband and the opportunity to reap the social and economic benefits that come with being connected.
We’re not only focused on connecting First Peoples that may have had limited internet access in the past, we’re committed to helping improve the digital literacy of those using the internet by partnering with community advocates to further develop the digital capabilities of Australia’s First Peoples.
By engaging with key levels of government, peak bodies and private organisations to develop initiatives that will help us achieve our goals – we hope to ensure every Australian has the opportunity to make the most of being connected to the digital world.
Helping tourism operators in regional and remote Australia optimise their exposure and reach.
While this period has proven to be particularly challenging for our local tourism industry, we are committed to supporting regional and remote tourism operators, as well as all Australians who love to travel.
By improving digital participation and literacy, and increasing the visibility and accessibility of local tourism opportunities, we aim to drive competitiveness and stimulate the regional economy by supporting tourism operators to showcase what regional and remote Australia has to offer.
This will allow us to help meet the growing tourism demand of Australians, as well as travellers from around the globe.
Stay up-to-date
Evolving our network for regional Australia
Bringing new opportunities to new arrivals
How to prepare: nbn and emergency events
Empowering First Nations through Innovate with nbn Grant
Data brings more freedom for farming family
Teaching students to tackle the tech of tomorrow
nbn and the community
You'll see us both face to face and online
Information about your nbn connection
Frequently asked questions and assistance
We consistently work with phone and internet providers to help ensure the ‘check your address’ system is correct and up-to-date. If your address doesn’t appear when you ‘check your address’ on the nbn website, or if you have a property with more than one residence located on the land, and you would like to request an additional connection, you will need to contact your phone and internet provider. Your phone and internet provider can contact us and assist in making these changes.
To get started, we suggest providing the following information with your request:
- Coordinates of the property you wish to connect.
- Photos of the property you wish to connect.
- Proof the property is occupied.
A key part of our website experience is letting people know when they can expect to be connected to the nbn network through the ‘check your address’ tool. This function includes a map showing coverage of the nbn network. In some cases, the map will identify a property as having some nbn Fixed Wireless coverage, yet they’re not able to order an nbn Fixed Wireless connection from a phone and internet provider. Alternatively, the map doesn’t show an area has coverage, yet your neighbour may be connected, or your may be able to see an nbn Fixed Wireless tower close to your property.
In cases like these, nbn can conduct an additional analysis to confirm the availability of access to the nbn Fixed Wireless service at your actual premises.
If you believe you would benefit from this service, and you would like an additional check completed, feel free to contact nbn.
Call: 1800 687 626
Please note, GPS coordinates of the property you are seeking to connect will be required before a check can be completed.
If your nbn Fixed Wireless outdoor antenna can’t be installed on the roof, wall or gutter, it may need some other mounting arrangement (i.e., a pole). Your nbn technician can advise you on what will be needed on the day of installation.
At present, premises connected to the nbn network via Fixed Wireless or Sky Muster satellite technologies won't be disconnected from their existing phone and internet services. When ordering an nbn powered plan in Sky Muster or Fixed Wireless areas, have a discussion with your phone and internet provider about your existing landline. Consider keeping the service active if you rely on the landline in emergency situations.
If you do decide to keep your existing service active, help avoid bill shock by talking to your provider about reducing your existing service to voice only.
Equipment connected over the nbn network will not work during a power blackout. Below you’ll find more information about what happens in a power blackout.
nbn Fixed Wireless
Landline phone and internet services won’t work if there is a power outage at the nbn Fixed Wireless Tower, backbone network or within your premises. Restoring power to your premises with an alternative power option will have no effect if the nbn Fixed Wireless Tower is also experiencing power loss. You should consider keeping a charged mobile phone in case there is a power outage of any sort.
When ordering a service over the nbn network in a Fixed Wireless area, have a discussion with your current provider about your existing landline services. If you have an existing copper phone line it is important to consider keeping it in service for emergency communications, especially if you don’t have good mobile phone coverage at your home or business.
Sky Muster (Satellite)
If there is a power outage at your premises, restoring power with an alternative power option will usually enable you to reconnect to the Sky Muster service. However, if one of the Sky Muster satellite ground stations is also experiencing power loss, there may be further delays in reconnecting your service.
When ordering a service over the nbn network in a Sky Muster area, speak to your provider about your existing landline services. If you have an existing copper phone line it is important to consider keeping it in service for emergency communications, especially if you don’t have good mobile phone coverage at your home or business.
At nbn, we have a Co-Development Program that was established to identify alignment between our planned construction and third-party construction projects. This process allows both nbn and the third-parties to actively engage with each other for the purpose of early identification, and to leverage viable common build activities to help save on cost and minimise disruption for communities.
Disclaimer
Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan or how your provider designs its network). For business nbn Enterprise Ethernet, if your service provider has not selected a bandwidth in the highest of three classes of service available for business nbn Enterprise Ethernet, the speeds you experience may be affected by contention on the nbn network, particularly in busy periods. For nbn Fixed Wireless, speeds may also be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods. For nbn Satellite, end customers may also experience latency.
Conditions, eligibility criteria and costs will apply – please speak with your preferred provider. Eligibility criteria includes among other things, being designated by nbn as a simple premises and placing an order for an nbn powered plan based on an eligible wholesale speed tier. Additional costs may apply to providers, who may choose to pass this charge onto their customers.
Subject to fair use policy and shaping.
Faster download speeds mean less buffering where the buffering was caused by slow download speeds over the nbn Fixed Wireless network. Please note that the amount of buffering you experience may also be affected by other factors outside of nbn’s control (like your Wi-Fi and other equipment configuration, chosen broadband plan, how your provider designs its network, or the video streaming and other content providers’ network).
Regardless of the bandwidth profile for the service you acquire from your service provider, it will operate at less than 10Gbps (or, in some circumstances, less than 1Gbps, if that bandwidth profile is acquired) because of normal equipment and network limitations. In addition, your experience, including the speeds actually achieved over the nbn network, depends on some factors outside our control (like your equipment quality, software, and how your service provider designs its network). If your service provider has not selected Class of Service High, speeds you experience may be affected by contention on the nbn network, particularly in busy periods.