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Wholesale Broadband Agreement

The WBA is the contractual vehicle nbn uses to supply products and services to its wholesale customers

This version of the WBA constitutes a standard form of access agreement for the purposes of Part XIC of the Competition and Consumer Act 2010 and it is the Latest Standard Offer. Please note that this Standard Form of Access Agreement (SFAA) and the Latest Standard Offer is comprised of all documents linked on this page unless the document expressly states that it does not form part of the SFAA. This includes both the WBA documentation and the contents of any pending changes already notified to existing customers, as listed below.

Executable copies of the WBA may be obtained through your nbn Account Manager.

If you are not yet ready to on-board and sell nbn services, there is an Information Agreement that may be better suited for your purposes.





WBA documentation (SFAA)


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WBA – Agreement Execution Document

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WBA – Head Terms

Download (PDF - 988 KB)
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nbn Ethernet - Product Module Cover

Download (PDF - 238 KB)

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nbn Ethernet - Product Description

Download (PDF - 597 KB)

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nbn Ethernet - Product Technical Specification

Download (PDF - 1021 KB)

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nbn Ethernet - Service Levels Schedule

Download (PDF - 1 MB)

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nbn Ethernet - Price List

Download (PDF - 598 KB)

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nbn Ethernet - Discounts, Credits and Rebates Annexure to the nbn Ethernet Price List

Download (PDF - 974 KB)

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nbn Ethernet - Product Terms

Download (PDF - 677 KB)

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nbn Ethernet - Fair Use Policy

Download (PDF - 323 KB)

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Facilities Access Service - Module Cover

Download (PDF - 236 KB)

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Facilities Access Service - Service Description

Download (PDF - 1 MB)

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Facilities Access Service - Service Technical Specification

Download (PDF - 1 MB)

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Facilities Access Service - Service Levels Schedule

Download (PDF - 312 KB)

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Facilities Access Service - Price List

Download (PDF - 283 KB)

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Facilities Access Service - Service Terms

Download (PDF - 313 KB)

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Facilities Access Service - Fair Use Policy

Download (PDF - 278 KB)
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nbn Platform Interfacing Service - Module Cover

Download (PDF - 238 KB)

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nbn Platform Interfacing Service - Service Description

Download (PDF - 429 KB)

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nbn Platform Interfacing Service - Service Levels Schedule

Download (PDF - 322 KB)

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nbn Platform Interfacing Service - Price List

Download (PDF - 273 KB)

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nbn Platform Interfacing Service - Service Terms

Download (PDF - 364 KB)

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nbn Platform Interfacing Service - Fair Use Policy

Download (PDF - 278 KB)

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nbn Platform Interfacing Service - Service Terms (EE Portal) 

Download (PDF - 515 KB)
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nbn Enterprise Ethernet - Product Module Cover

Download (PDF - 238 KB)

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nbn Enterprise Ethernet - Product Description

Download (PDF - 421 KB)

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nbn Enterprise Ethernet - Product Technical Specification

Download (PDF - 630 KB)

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nbn Enterprise Ethernet - Service Levels Schedule

Download (PDF - 323 KB)

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nbn Enterprise Ethernet - Price List

Download (PDF - 354 KB)

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nbn Enterprise Ethernet – Discounts, Credits and Rebates Annexure to the Enterprise Ethernet Price List

Download (PDF - 500 KB)

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nbn Enterprise Ethernet - Product Terms

Download (PDF - 426 KB)

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nbn Enterprise Ethernet - Fair Use Policy

Download (PDF - 255 KB)

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nbn Smart Places - Product Description

Download (PDF - 336 KB)

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nbn Smart Places - Product Technical Specification

Download (PDF - 450 KB)

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nbn Smart Places - Service Levels Schedule

Download (PDF - 493 KB)

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nbn Smart Places - Price List

Download (PDF - 334 KB)

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nbn Smart Places - DCR Annexure

Download (PDF - 296 KB)

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nbn Smart Places - Product Terms

Download (PDF - 384 KB)

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nbn Smart Places - Fair Use Policy

Download (PDF - 295 KB)
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Sandpit - Module Cover

Download (PDF - 236 KB)
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Sandpit - Service Description

Download (PDF - 1 MB)
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Sandpit - Service Levels Schedule

Download (PDF - 305 KB)
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Sandpit - Price List

Download (PDF - 227 KB)
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Sandpit - Service Terms

Download (PDF - 313 KB)
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Sandpit - Fair Use Policy

Download (PDF - 277 KB)
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WBA Operations Manual

Download (PDF - 3 MB)
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nbn Enterprise Ethernet - Operations Manual

Download (PDF - 1 MB)
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nbn Smart Places - Operations Manual

Download (PDF - 830 KB)
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Credit Policy

Download (PDF - 262 KB)
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WBA Dictionary

Download (PDF - 1 MB)
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Wholesale Support Program

Download (PDF - 351 KB)
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nbn ODF Termination Point Letter Agreement

Download (PDF - 228 KB)
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Fibre Connect Program Letter Agreement

Download (PDF - 356 KB)
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School Student Broadband Initiative Letter Agreement

Download (PDF - 353 KB)
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nbn Smart Places Offer Variation Agreement

Download (PDF - 480 KB)
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nbn Ethernet (Wireless) as an input to CSG Services Letter Agreement

Download (PDF - 261 KB)

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nbn Ethernet (Wireless) as an input to Downstream Wireless Priority Assistance Services

Download (PDF - 320 KB)
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Notification of Product Feature withdrawal: UNI-V, Battery Backup for nbn Ethernet (Fibre)

Download (PDF - 366 KB)




Pending changes that form part of the Wholesale Broadband Agreement



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WBA Change notice - October 2024

Download (DOCX - 211 KB)

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WBA Change notice - November 2024

Download (DOCX - 184 KB)

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Change notice - CVC TC-4 inclusion adjustment on Bundled TC-4 Offers

Download (DOCX - 159 KB)

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Change notice - School Student Broadband Initiative (SSBI) Phase 3

Download (PDF - 314 KB)
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School Student Broadband Initiative Letter Agreement (markup)

Download (PDF - 408 KB)




WBA documentation (Non-SFAA)


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Approved Non-Premises List

Download (PDF - 351 KB)
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Permitted Fair Use Policy Exemptions

Download (PDF - 327 KB)







Last updated: 29 November 2024