Hear what other people on an nbn powered plan have to say
From the professionalism of the technicians, the location of both external and internal boxes and the speed of the service as well as the speed of FTTP. Surpassed my expectations.
You normally expect roadblocks with promises like [close to] 1Gbps [wholesale speeds on] FTTP◊. Well, in this case, there were none, and it could not have gone any more smoothly. And I am actually getting exactly what was promised.
The latency has decreased and overall performance and reliability has greatly improved.
I expected the speeds and reliability to improve. And it did better than I had anticipated. I have had no streaming cut-outs despite streaming several movies over several devices at the same time.
Having FTTP has made WFH so much better. The 40Mbps upload has allowed me to submit my work documents much quicker. The higher download speed also helped with my WFH and family experience.
Customers on Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) technologies in selected areas may be eligible to upgrade to Fibre to the Premises (FTTP) with a plan based on our eligible higher wholesale speed tiers^.
The eligible locations have been selected for reasons including:
Our aim is to extend fibre to an additional 5 million homes and businesses by the end of 2025.
The technician will install the Fibre to the Premises (FTTP) connection in parallel to your existing Fibre to the Node (FTTN) or Fibre to the Curb (FTTC) connection.
Once you have spoken to your FTTP provider and are satisfied that your FTTP service is up and running, you may need to arrange the transfer of services from your original technology (FTTN or FTTC) connection to your new FTTP connection.
We recommend checking with your original provider that your plan on the original technology (FTTN or FTTC) has been cancelled, so that you can avoid being charged for services on both technologies. Your provider will be able to help you through this process.
Unless you have cancelled your original service, it will remain active. If nbn decides to turn off the original technology at your premises, nbn will inform your phone and service provider at least 18 months prior, so you will be given plenty of notice before this might occur.
Eligible customers will have to place an order with a participating phone and internet provider and purchase a plan based on our eligible higher wholesale speed tiers^ to upgrade to FTTP.
Depending on factors such as complexity and your building type, additional costs may apply to providers, who may choose to pass this charge onto their customers. We recommend speaking to a participating provider to find out about costs to you.
Businesses can upgrade to Fibre to the Premises (FTTP) when they order an eligible plan – including the new business nbn fibre plans (Superfast 1 (250/100), Superfast 2 (500/200) and Ultrafast (1000/400)). With faster upload speeds and higher levels of service and support compared to residential plans – these plans are designed to meet the growing needs of businesses. Businesses will also have access to a premium connection experience, including flexible installation appointments.§
^Conditions, eligibility criteria and costs will apply – please speak with your preferred provider. Eligibility criteria includes among other things, being designated by nbn as a simple premises and placing an order for an nbn powered plan based on an eligible wholesale speed tier. Additional costs may apply to providers, who may choose to pass this charge onto their customers.
*Not all providers offer plans based on the full range of wholesale speed tiers. Talk to your preferred provider for more information about availability and the right retail solution for your needs.
#Regardless of the retail service you purchase, the actual wholesale download speeds delivered to providers will be less than 1Gbps due to equipment and network limitations. Your experience on FTTP, including the speeds actually achieved, depends on the configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan, or how your provider designs its network).
+Please note that network construction will be an ongoing activity beyond the initial volume build for future new developments and a small proportion of premises defined as ‘complex connections’ – which includes properties that are difficult to access, culturally significant areas and heritage sites – where connection depends on factors outside of nbn’s control such as permission from traditional owners.
◊We have made some minor amendments to this review (as shown in square brackets) to ensure that it correctly represents the wholesale speeds we offer to service providers. We have not otherwise changed this review in any way.
§Availability of wholesale business nbn products, product features and services depends on an end customer's access technology and area. Ask your preferred provider if they offer plans based on these wholesale business nbn products, product features and services in your area.