nbn™ Fibre to the Premises explained (FTTP)

FTTP installation requests may require in-home cabling and include multiple devices to be installed inside and outside of your premises. The nbn™ equipment to be installed may include an nbn™ utility box (outside), an nbn™ connection box (inside or outside), and a Power Supply unit (inside).

Refer to the diagram above of the nbn™ equipment that may be installed at your premises. Depending on the internal or external location of your nbn™ connection box, your device may differ to the one shown in the diagram.

Before your installation appointment, you will need to think about where you want the nbn™ connection box and Power Supply unit to be installed inside (or outside) your house.

Pick the best location using this checklist:

• Reasonably close to a power point.
• A cool, dry, ventilated area (nbn™ equipment cannot be installed in a damp or wet area such as; a kitchen, bathroom, laundry, or under a window that opens).
• Away from busy areas where it may be knocked or damaged.
• Somewhere easy for you to see and check the indicator lights.
• In the same building as the main electric meter box or distribution board (i.e. not in a separate detached garage or outhouse).

Whilst the nbn technician will try to accommodate your choice of location, some environmental factors such as complex walls, distance to power sources and proximity and accessibility to the exterior utility box may prevent installation in this location. Try to choose an alternative location if your preferred location is not viable and discuss the options with your allocated installer.

You will need to schedule your preferred installation appointment with your phone or internet provider, as they will manage this process for you.

Your provider will also confirm if your FTTP installation will require an authorised person over the age of 18 to be present during the installation – to give the installer internal and external access to your premises, to install the nbn™ connection box and Power Supply unit.

Not yet. The outside equipment (nbn™ utility box) is just one part of the installation. To connect your premises to the nbn™ access network, you will need to order an nbn™ powered plan through your preferred phone or internet provider. Your provider will then organise the install of your nbn™ equipment (nbn™ connection box and Power Supply unit) that will connect your premises to the nbn™ utility box outside.

You can find out when services are planned to be connected at your address via the nbn™ rollout map.