Preparing for an nbn® Fibre to the premises (FTTP) installation
Once you've checked you're eligible for connection, use the following steps to help ensure you have a smooth connection process and that you're getting the most out of your nbn full fibre service.
Steps to connect to nbn full fibre
There are five steps involved when getting connected to nbn full fibre via nbn Fibre to the Premises (FTTP).
Resources
NEED HELP?
nbn is a wholesaler, so in most cases you'll need to speak with your phone and internet provider if you have a query.
When to contact your provider
- If you need help understanding if your existing equipment is compatible with your new nbn full fibre (FTTP) plan.
- To reschedule your nbn full fibre installation appointment.
- If you have any questions or concerns about your nbn full fibre installation, or activation of your plan.
- If you're having issues with the performance of your new nbn full fibre plan once it's been activated, and have already checked for outages on the nbn outages page.
- To change your nbn speed plan.
- To report missing nbn equipment.
- To report a missing or incorrect address.
When to contact nbn
- To report damages to property or nbn equipment.
- If you need to relocate or remove any existing nbn supplied equipment within your premises.
- Remember: nbn supplied equipment is the property of nbn. If you move, you can't take it with you as it may not work at your new address.
More information and assistance
Would you like to learn more? Check out our list of frequently asked questions.
* Your experience, including the speeds actually achieved over the nbn network, depends on the nbn network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network).