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Full fibre business connection process

Preparing your business for an nbn® Fibre to the premises (FTTP) installation

Experience an installation specifically designed to support Australian businesses when you order nbn Business Service with your nbn full fibre plan through your service provider. 

Ready to join the thousands of Australian businesses already doing great things with nbn’s full fibre? Check your business is eligible and then follow these steps for a smooth connection process.

Five steps to nbn full fibre for business

Your internal setup can play an important role in supporting the faster speeds available on a full fibre connection.

From the age of the equipment you use and where you place it, to the layout of your business, there are a number of factors that may impact your online business operations. 

Ask your provider about your current setup when you order nbn full fibre. They may suggest upgrading your equipment to help optimise your new connection. 

Note: An nbn full fibre installation includes installation of nbn supplied equipment only. 

Compatibility

Your Wi-Fi router location

For best performance, put your Wi-Fi router in an open space where your business uses the internet most. Avoid placing your Wi-Fi router near sources of interference like appliances, in a cabinet or behind thick walls.

Compatibility

Your Wi-Fi router’s age

To get the most out of your high-speed fibre connection, your in-premises setup matters.  If your router is more than five years old, upgrading it may help improve performance and reliability.  We recommend using a router that supports Wi-Fi 6 or higher, especially for higher speed plans.

Compatibility

Wired vs Wi-Fi

Use Ethernet cabling (we recommend CAT 6 or higher) for wired connections to reduce latency and improve reliability. Your Wi-Fi connectivity can be great for redundancy and backup as well as for portable devices like laptops and phones.

Start your connection journey by talking to a participating provider. The installation process on this page is designed for customers who order nbn Business Service+ from their preferred service provider.

That’s because with Business Service we offer business-grade installations through your provider – the great news is that Business Service is included as a part of every nbn Business Plan. Discuss what options are available to you with your preferred provider.

Compatibility

Your installation requirements

Speak to your preferred provider about what your business needs are when connecting to FTTP, like flexible appointments or where you need your nbn equipment installed.

Compatibility

Choose your nbn Business Plan

Our Business Plans accommodate businesses of different industries and sizes. From small startups to growing businesses, we offer wholesale speed options to support your needs.

Compatibility

What’s next?

Your provider will arrange your installation and confirm appointment details. From there, our case management specialists will support you along the way.

You can expect a call from our Business Service Centre within 2-4 business days after your provider places your order. Our business case managers will discuss your order and installation needs with you. 

This helps our technicians arrive prepared with the right equipment so they can ensure your installation goes smoothly.

Discuss any special requirements

These could include things like site and safety instructions, business operating hours, nbn equipment installation locations, or any process questions.

Provide a mobile number

Provide a mobile number for your site contact. They'll receive important appointment updates via SMS from nbn.

Compatibility

Someone over 18 must be present

Someone over 18 must be present to sign off after the installation is complete.

Our technician will arrive at the appointment time and discuss your installation requirements with you. Once you have approved and signed off the installation plan,  they’ll install your full fibre nbn equipment, which includes:

 

  • Fibre cabling – this connects your building to the nbn network in the street. Your nbn technician will determine the most practical installation route on the day.

  • In some cases, the technician will need to install an nbn utility box, outside your premises* – usually near an existing telecoms utility box if you have one.

  • An nbn connection box, installed inside your premises. This connects to your Wi-Fi router, so it's important to consider where it's located within your business. The location of the connection box can help improve your overall fibre experience.

*Site conditions, safety requirements, or construction constraints will determine if installation of an nbn utility box is required on the day of the appointment.

Compatibility

Discuss and sign off installation

Your nbn technician will go over your installation plan with you. Once the installation plan has been agreed, we'll get your official sign off and begin work.

Power interruptions

Your power and internet service may need to be temporarily switched off for around 30 to 60 minutes during the installation. If you rely on important devices, machinery or business-critical applications, consider arranging backup power before your appointment.

To help minimise disruption to your business, you can also speak with your provider about after-hours installation options.

Keep your business running

If we're unable to complete your installation within a day, we'll arrange a follow-up appointment as soon as possible to finish the work. In the meantime, if you already have an nbn service, you can continue using it until the installation is complete.

Important nbn connection box installation requirements

The nbn connection box must be installed within 1.2 metres of an existing power point, or a safe extension lead provided by you. It can be installed up to 12 metres (radial distance) from your premises attachment point or nbn utility box (if one is required).

A detailed description of this diagram follows.

*It will be determined during your installation if an nbn utility box is required. A connection diagram showing the nbn utility box, nbn connection box, the Wi-Fi router and how these connect to each other. In some cases, nbn will need to install a utility box outside of your premises. The connection box is also supplied by nbn and installed inside your premises. The Wi-Fi router is supplied by your provider, or you can source one yourself, and is set up inside your premises. The connection box is connected to the router by an Ethernet cable. Both the connection box and the router must be connected to a power outlet. Your Wi-Fi router connects to your devices. 

Time to unleash your nbn full fibre

After your physical installation is complete, your provider will activate your new fibre service. Typically this will happen on the same day as your installation but it could take longer, depending on your provider. You can continue using your existing nbn service during this time, if you have one.

Monitored connection for 30 days

Once your new fibre service becomes active, we’ll monitor your connection 24/7 for 30 days at a wholesale level to make sure everything is working smoothly, and notify your provider if any issues come up. This ongoing support is all part of the service we offer through your provider.

Optimise your setup for full fibre capabilities

While we take care of the network side, you can make the most of your full fibre connection by optimising your business' internet setup. Check out our in-office optimisation tips and downloadable guides for business, or speak with your provider or IT specialist for advice tailored to your setup.

Downloadable guides and brochures

nbn FTTP Installation Guide
(PDF 6 MB)
nbn Business Fibre Fact Sheet
(PDF 8 MB)
Optimising Your Business Internet Setup Fact Sheet
(PDF 1 MB)
nbn FTTP Business Connection Box Installation Guidelines
(PDF 1 MB)
nbn Business Services Product Overview
(PDF 6 MB)
FTTP Cable Pathways Fact Sheet
(PDF 1 MB)

NEED HELP?

nbn is a wholesaler, providing a fibre network to your service provider so they can offer internet plans to you in turn. That means you’ll need to speak with your provider for most queries to do with your connection.

When to contact your provider

  • You need help understanding if your existing equipment is compatible with your new nbn full fibre (FTTP) plan.
  • You want to reschedule your nbn full fibre installation appointment.
  • You have questions about your installation or the activation of your plan.
  • If you're having issues with the performance of your new nbn full fibre plan once it's been activated (and have already checked for outages on the nbn outages page).
  • You want to change your nbn speed plan.
  • You need to report missing nbn equipment.
  • You need to report a missing or incorrect address.

 

When to contact nbn

Remember: nbn supplied equipment is the property of nbn. Please leave nbn equipment behind when moving business premises, as it may not work at your new address.

* Wholesale speeds quoted are not end user speeds. They represent the maximum speeds nbn provides to internet providers. Your experience (including speeds) depends on factors such as your nbn access technology, chosen internet provider, configuration over which services are delivered to your premises, internet plan, usage during busy periods, your equipment, setup and number of concurrent online devices at your premises. nbn Business ~ 1000 Pro: Regardless of the retail service you purchase, the actual wholesale download speeds delivered to providers will be less than 1Gbps due to equipment and network limitations. nbn Business 2000 Pro: Service availability (including timing) will depend on phone and internet providers offering this plan, and is subject to service qualification and only available where network capacity permits.

+ nbn Business Service is not available on the nbn Fixed Wireless or satellite network. Not all providers offer plans based on the full range of wholesale nbn business products, product features and services and availability depends on your access technology and area.