Sky Muster™ satellite service
The Sky Muster™ satellite service delivers the nbn™ network to homes and businesses in regional and remote Australia, via two state-of-the-art satellites. So, people across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn™ powered plans through Sky Muster™ satellite providers.
As well as the roof satellite dish installed on the home or business, Sky Muster™ satellite connections also require an nbn™ supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate and can only be installed by an nbn™ approved installer.
When you contact your phone and internet provider to connect to the nbn™ network, they should arrange for an nbn™ approved installer to call you and organise a visit to your premises to connect you.
What to expect on the day of your nbn™ Satellite installation
Fair Use Policies and how they affect your peak usage
The nbn™ Sky Muster™ satellite service Fair Use Policy is in place to help ensure fair access to the service – especially during peak usage times. This Fair Use Policy applies between nbn and the provider.
Your provider will likely have a separate Fair Use Policy which applies to your premises – as satellite capacity is a limited resource. Some providers may have less capacity, which may not be noticed during off-peak times. But during peak hours, when there is more traffic, congestion may occur if your provider does not have enough network capacity- this can lead to slower speeds and the occasional 'buffering'.