nbn® Sky Muster® satellite explained

nbn Sky Muster plans

• With these plans, all data counts towards your monthly data allowance at a wholesale level and there is a set amount per month to use for online activities.
• nbn Sky Muster plans have two wholesale speeds tiers available. Speeds that you actually experience will fluctuate but wholesale speeds will peak at 12/1Mbps or 25/5 Mbps depending on the tier chosen.

nbn Sky Muster Plus Premium plans

• These are our most popular plans as they offer uncapped data usage for all your internet activities and a choice of speeds.^{#^}
• Find out more about our nbn Sky Muster Premium plans.

nbn provides wholesale services to phone and internet providers. Note that your experience, including the speeds actually achieved over the nbn network, depends on the nbn network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan, signal reception or how your provider designs its network). Wholesale speeds for an nbn Sky Muster plan may be reduced if the metered data allowance is exceeded. Satellite end users may also experience latency.

^#Fair Use Policy and shaping apply.

^{^}Your experience, including speeds, depends on whether you are using the internet during the busy period, concurrent usage, specific locations from time to time and, some factors outside of nbn’s control (like your equipment, software or signal reception). You may also experience latency.

Sky Muster™ satellite installation requests may require in-home cabling and include multiple devices to be installed inside and outside of your premises. The nbn™ equipment to be installed may include, a satellite dish (outside), an nbn™ modem (inside), a power pack (inside), and a wall outlet (inside). Your phone or internet provider will supply a gateway (router/modem) and the Ethernet cable to connect the devices as required.

Depending on the internal or external locations, the devices installed may differ to the ones shown in the following diagram.

The satellite dish may alternatively be mounted on your roof or gutter.

Satellite broadband is the delivery of broadband data using satellite signals. A small antenna or dish is installed on the roof (or other nbn-approved location) of a home or business to transmit and receive data from a satellite orbiting the earth. The satellite then transmits the data back to a network of satellite ground stations (much larger satellite dishes) and these connect to the internet via your preferred internet service provider.

These considerations may help if you’re experiencing performance or speed issues on your Sky Muster™ satellite service:

• Networking equipment: Check the quality of your networking equipment, for example, a better router/modem could improve your experience.
• Wi-Fi signal strength: Wi-Fi modems can vary in signal strength, so it’s best to check with your provider if the modem that they’ve supplied meets your performance expectations.
• Where you position your Wi-Fi modem: Other electronics can impact your Wi-Fi signal – mobile phones, microwaves and TVs rely on radio signals. Having your router placed as far away from these devices as possible can help.
• The number of devices online at the same time: If you regularly have many users and devices actively online at the same time, and stream videos on a regular basis, ask your provider about whether a plan based on a higher wholesale speed tier is available.
• Network congestion: How your provider configures their network and manages traffic (particularly during peak periods when more people are online) can have an effect on your internet experience – particularly during peak usage times. Ask your provider how they approach their congestion during peak times to help you to understand what’s right for you.

If you’re still experiencing issues with your nbn™ service, you’ll need to chat with your provider for further assistance.

Read more on optimising your experience at home.

The existing copper lines and services at your premises will not be altered or changed by an nbn™ Sky Muster™ satellite installation.

In Sky Muster™ satellite areas, premises will have the choice to keep their existing phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider – connecting your new phone via the nbn™ supplied equipment. Your provider can assist with your phone and internet services.

Read more about the services that may be affected.

A premises’ eligibility for different service technologies (i.e. Fixed Wireless, Sky Muster™ satellite or Fixed Line) is subject to which access technology is available at your premises. It’s important to note that if a premises is not eligible to receive a Fixed Wireless or Fixed Line service, it may only be eligible for a Sky Muster™ satellite service.

Check your address to find out what’s available at your premises today

The nbn™ Sky Muster™ Fair Use Policy forms part of the agreement between nbn and internet service providers and is designed to help ensure fair access to the nbn™ Sky Muster^™ satellite network – especially during peak usage times. Internet services providers may have their own fair use conditions that apply to your retail contract. For more information, contact your internet service provider.

Since the introduction of our Sky Muster Plus Premium plans in late 2023, we have received positive feedback from customers particularly around the range of plans, uncapped data inclusions and value for money.

As such, we have consulted with internet providers and made the decision to remove our Sky Muster Plus capped plans which involve a data allowance for video streaming and VPN use in the evening (4pm – 12am midnight).

These capped plans will no longer be available from 1 March 2025. We will continue to offer nbn Sky Muster and nbn Sky Muster Plus Premium plans to eligible customers.

If you have not switched from a Sky Muster Plus capped plan before 1 March 2025, then you will be automatically migrated to a nbn Sky Muster Plus Premium plan on this date.  This is in accordance with plan mapping shared with your internet provider.

You are not required to stay on your assigned Premium plan for any particular period of time.  If you wish to change your plan, understand any changes to billing or examine what other options are available, please contact your internet provider directly.

nbn Sky Muster plans are not impacted by these changes.