nbn™ Sky Muster™ satellite explained

Sky Muster™ satellite service

The Sky Muster™ satellite service delivers the nbn™ broadband access network to homes and businesses in regional and remote Australia, via two state-of-the-art satellites. So, people across mainland Australia and Tasmania, and remote islands such as Norfolk Island, Christmas Island, Lord Howe Island and the Cocos (Keeling) Islands can now enjoy nbn™ powered plans through Sky Muster™ satellite providers.

As well as the roof satellite dish installed on the home or business, Sky Muster™ satellite connections also require an nbn™ supplied modem to be installed at the point where the cable from the satellite dish enters the premises. This device requires power to operate, and can only be installed by an approved nbn™ installer or provider.

Getting connected in regional locations
Discover how we're helping remote communities make the switch.
Regional and remote information
nbn™ Sky Muster™ Plus
Enjoy unmetered data on activities like web browsing (static images and text only). Exclusions and fair use conditions apply. See important notes below).*^
nbn™ Sky Muster Plus
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nbn™ Preparing Guide
nbn™ Sky Muster™ and Sky Muster™ Plus satellite services
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nbn™ User Guide
nbn™ Sky Muster™ and Sky Muster™ Plus satellite services
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Sky Muster™ Connect Kit
Your guide to understanding nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus satellite services
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Fair Use Policies and how they affect your peak usage

The nbn™ Sky Muster™ satellite service Fair Use Policy is in place to help ensure fair access to the service – especially during peak usage times. This Fair Use Policy applies between nbn and the provider.

Your provider will likely have a separate Fair Use Policy which applies to your premises – as satellite capacity is a limited resource. Some providers may have less capacity, which may not be noticed during off-peak times. But during peak hours, when there is more traffic, congestion may occur if your provider does not have enough network capacity- this can lead to slower speeds and the occasional 'buffering'. 

Power outage information
Talk to your provider about whether your device will work during a blackout when connected to the nbn™ access network.
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Device compatibility
The rollout of the nbn™ access network will involve new technologies which some existing devices may not be compatible with.
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Have questions?

Sky Muster™ satellite installation requests may require in-home cabling and include multiple devices to be installed inside and outside of your premises. The nbn™ equipment to be installed may include, a satellite dish (outside), an nbn™ modem (inside), a power pack (inside), and a wall outlet (inside). Your phone or internet provider will supply a gateway (router/modem) and the Ethernet cable to connect the devices as required.
Depending on the internal or external locations, the devices installed may differ to the ones shown in the diagram.
Sky Muster satellite diagram

The satellite dish may alternatively be mounted on your roof or gutter.

Sky Muster™ satellite services can deliver a range of wholesale speeds.

Remember that the actual speeds you experience will be affected by many factors including; weather conditions, how your provider configures their network and manages traffic (particularly during peak periods when more people are online), the nbn™ powered plan you choose, the performance of your modem, Wi-Fi, cabling, and other devices at your premises.

Read more about the factors that can affect your internet experience.

These considerations may help if you’re experiencing performance or speed issues on your Sky Muster™ satellite service:

• Networking equipment: Check the quality of your networking equipment, for example, a better router/modem could improve your experience.

• Wi-Fi signal strength: Wi-Fi modems can vary in signal strength, so it’s best to check with your provider if the modem that they’ve supplied meets your performance expectations.

• Where you position your Wi-Fi modem: Other electronics can impact your Wi-Fi signal – mobile phones, microwaves and TVs rely on radio signals. Having your router placed as far away from these devices as possible can help.

• The number of devices online at the same time: If you regularly have many users and devices actively online at the same time, and stream videos on a regular basis, ask your provider about whether a plan based on a higher wholesale speed tier is available.

• Network congestion: How your provider configures their network and manages traffic (particularly during peak periods when more people are online) can have an effect on your internet experience – particularly during peak usage times. Ask your provider how they approach their congestion during peak times to help you to understand what’s right for you.

If you’re still experiencing issues with your nbn™ service, you’ll need to chat with your provider for further assistance.

Read more on optimising your experience at home.

The existing copper lines and services at your premises will not be altered or changed by an nbn™ Sky Muster™ satellite installation.

In Sky Muster™ satellite areas, premises will have the choice to keep their existing phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider – connecting your new phone via the nbn™ supplied equipment. Your provider can assist with your phone and internet services.

Read more about the services that may be affected.

A premises’ eligibility for different service technologies (i.e. Fixed Wireless, Sky Muster™ satellite or Fixed Line) is subject to which access technology is available at your premises. It’s important to note that if a premises is not eligible to receive a Fixed Wireless or Fixed Line service, it may only be eligible for a Sky Muster™ satellite service.
Services provided over the nbn™ broadband access network will be replacing phone and internet services provided over most of the existing landline networks, including copper and the majority of HFC networks within the fixed line footprint. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit www.nbn.com.au/switchoff or call 1800 687 626.
Important notes:

*Exclusions and fair use conditions apply. If you’re accessing your connection via a Virtual Private Network (VPN), or applications that do not use HTTP/HTTPS protocols, all activities will be metered, even those specified as ‘unmetered activities’. For more information on which internet activities are unmetered and exclusions, visit nbn.com.au/skymuster-plus or speak to your internet service provider. For details on fair use conditions, contact your internet service provider.

^Excludes application, gaming console and non-system software updates. From 7pm – 11pm, PC and smartphone oprating system software updates may be shaped at nbn’s discretion to wholesale speeds of 256kbps.