In-home cabling is strongly recommended as it can allow property owners to choose the location of the nbn® connection box and may improve connectivity and data speeds within the premises.
When planning an in-home cabling solution, installation will vary depending on the nbn® access network technology available to the property, and that some safety-critical devices such as medical alarms, fire alarms and lift emergency phones may not be compatible with the nbn access network^.
Contact a registered cabler
Only registered cablers can perform in-home cabling work for a home or business owner to connect their property to the nbn broadband access network. A list of registered cablers can be found at the Australian Registered Cablers website*.
Information for registered cablers
Start by talking to the homeowner
Speak with the property owner first about their phone and internet service needs.
For new properties
When you and the new development property owner have chosen where the phone and data points (and any other connections) will be, mark these on the construction plans.
Homeowners and builders guide
This guide assists building owners in planning for the nbn equipment with their builders.
Check the technology
As each technology is different in the nbn® Multi Technology Mix (MTM), you will need to adhere to the relevant cabling guidelines before you start work. Simply check your address to find out which technology is being used at your premises.
Download the guidelines
Please note that that all work must adhere to nbn standards (in accordance with Australian Standards AS/CA S009 2013).
The following guidelines are for builders and cablers, and outline the requirements for setting up the premises to complete the connection to the nbn access network. This includes internal and external conduit paths, and utility box separations.
For new properties
Cabling requirements Copper to the MDF
For nbn® Copper to the Main Distribution Frame (MDF)
For existing properties
Registered cablers are authorised to move, remove or alter nbn equipment in residential and small business premises.
The modifications carried out must adhere to nbn standards and be completed in accordance with nbn’s Authority to Alter guide for each of the technologies in the nbn® Fixed Line network.
Additional considerations
In addition to the in-home cabling, some registered cablers may be asked by developers or builders to undertake other cabling work to help in the development of the nbn access network. This might include Lead-in Conduit (LIC), pit and pipe, and pathways.
Information about how to install these street connections can be found in our build process section about new property developments.
For any changes to in-home cabling, you can still refer to the nbn cabling guidelines on this page.
If you have a planned demolition and require nbn supplied equipment to be removed (such as a connection box, associated cables and other equipment), visit the Modifying nbn infrastructure page and complete the application form. Someone from the Relocation Works team will be in contact to help provide you with assistance and to inform you of any associated costs to complete the work.
Renovations or demolition may require the modification or relocation of nbn access network cables and equipment. You are not authorised to remove, alter or modify any nbn network equipment, however you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines. nbn would need to recover from you the cost of any damage or alteration to nbn network equipment which you or your contractors do which is not authorised, agreed and paid for under a Relocation Works arrangement referred to above.