Contact a phone or internet provider and order an nbn™ powered plan
Getting connected may take longer than expected
Following the recent extreme events across Australia, it may take longer than usual to be connected to, or have a fault fixed with the nbn™ broadband access network. This is regardless of the phone and internet provider you choose. nbn is working hard to reduce impact to customers on the nbn™ access network, and to restore any affected services in a timely manner.

Next steps

You're ready to connect

The next step is to contact a phone or internet provider and order an nbn™ powered plan.

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Prepare your experience in the office

Make the most of your internet connection with these tips for your home office or small business.

Learn more about your address

Technology used in your connection

nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

We’re planning to change your nbn™ technology.

You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.

We’re planning to change your nbn™ technology.

You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.

We’re planning to change your nbn™ technology.

You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.

Planned technology

nbn™ Fibre to the Node (FTTN)*

Technology used in your connection

nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.

Planned technology

nbn™ Fibre to the Premises (FTTP)*

Technology used in your connection

nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

Planned technology

nbn™ Fibre to the Building (FTTB)*

Technology used in your connection

nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Technology used in your connection

nbn™ Fixed Wireless has been used in your connection to the broadband access network.

We’re planning to change your nbn™ technology.

You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.

We’re planning to change your nbn™ technology.

You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.

We’re planning to change your nbn™ technology.

You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.

Planned technology

nbn™ Fixed Wireless*

Technology used in your connection

nbn™ Sky Muster™ has been used in your connection to the broadband access network.

Planned technology

nbn™ Sky Muster™

Changed technology

Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTN.

Changed technology

Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTP.

Changed technology

Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTC.

Changed technology

Your original technology nbn™ Fibre to the Node (FTTN) has been changed to nbn™ FTTP.

Changed technology

Your original technology nbn™ Fibre to the Node (FTTN) has been changed to nbn™ FTTC.

Good news! It looks like your location is eligible for business nbn™ Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability^.
Note: Current Optus Cable customers may be given an earlier disconnection date. nbn recommends that you contact Optus for more details.
#Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn™ network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
Can we help you with something else?
Learn about the nbn™ access network
As a wholesaler, we can only offer these speeds to the phone and internet service providers that you deal with on a regular basis. This means choosing the right speed and plan through your service provider is vital if you want to transform your online experience into something spectacular.
Make the most of your internet connection with these tips for your in-home set-up.
nbn is committed to providing access to fast broadband services throughout Australia. Our current plan is to take advantage of existing network infrastructure, and upgrade it to work with the rest of the nbn™ access network rollout.
The nbn™ access network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy.

From the equipment you use, to the network itself, there are a number of factors that can have an impact on your internet experience.

Your questions answered

Australia is currently undergoing a digital transformation from a copper backbone network, to a fibre backbone network. This will affect the way you currently use your landline, particularly in a power outage.

Find out what to do if you think you have given your details to a scammer.
nbn is a wholesaler. When choosing a plan over the nbn™ access network from your service provider, be sure to ask about the average speeds you are likely to experience during peak times.
Equipment connected over the nbn™ access network will not work during a power blackout. Below is more information about how each technology used in the nbn™ Multi Technology Mix (MTM) is affected by power loss.
The rollout of the nbn™ access network will involve new technologies and some existing devices may not be compatible with these at all times.
Can we help you with something else?
Learn about the nbn™ access network
As a wholesaler, we can only offer these speeds to the phone and internet service providers that you deal with on a regular basis. This means choosing the right speed and plan through your service provider is vital if you want to transform your online experience into something spectacular.
Make the most of your internet connection with these tips for your home office or small business.
nbn is committed to providing access to fast broadband services throughout Australia. Our current plan is to take advantage of existing network infrastructure, and upgrade it to work with the rest of the nbn™ access network rollout.
The nbn™ access network is one of the most advanced technology projects in Australian history – but understanding how it gets to you is easy.

From the equipment you use, to the network itself, there are a number of factors that can have an impact on your internet experience.

Your questions answered

Australia is currently undergoing a digital transformation from a copper backbone network, to a fibre backbone network. This will affect the way you currently use your landline, particularly in a power outage.

Find out what to do if you think you have given your details to a scammer.
nbn is a wholesaler. When choosing a plan over the nbn™ access network from your service provider, be sure to ask about the average speeds you are likely to experience during peak times.
Equipment connected over the nbn™ access network will not work during a power blackout. Below is more information about how each technology used in the nbn™ Multi Technology Mix (MTM) is affected by power loss.
The rollout of the nbn™ access network will involve new technologies and some existing devices may not be compatible with these at all times.
*
#
Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
*
 
†
Enterprise Ethernet eligibility is based on an nbn desktop analysis of available data. There may be a small number of premises where eligibility results will differ from those provided on the nbn™ website. You will need to confirm your location’s eligibility with your provider.
^
An end customer's experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).