If you have provided financial details (bank account, credit card, or gift card) or personal information to a scammer claiming to work for nbn, you need to:
- Contact your bank or financial institution immediately.
- Report the matter to your local police. You could also report your issue to the Australian Cyber Security Centre (ACSC).
- If you have provided remote access to your computer or mobile device or given personal or financial information to a scammer, contact IDCARE on 1800 595 160. Try to record as much information as possible including phone numbers, names, or any remote access ID. Remote access companies such as TeamViewer also accept direct reports of scams via their website to investigate and block fraudulent accounts.
- To protect others, report scams to the Australian Competition & Consumer Commission (ACCC) via Scamwatch. Scamwatch data is provided each month to nbn and is invaluable in helping our efforts to educate the community about scams.