Better connections with customers

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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

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Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

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Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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This location is connected to the nbn^® network

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As digital proficiency among consumers rises, so do their demands

This trend is leading Australian enterprises, both large and small, to question if their technological tools are up to the task of meeting these evolving expectations.

We all know the digital shift made by Australian businesses over the last few years has been huge. Retail, for example, is one industry where changes have been highly visible. According to Australia Post’s 2023 eCommerce Industry Report¹, 82% of Australian households made an online purchase in 2022, with 60% of households making online purchases 12 or more times during the year. One in three dollars spent by Australian shoppers is now expected to be spent online, the report predicts.

The digital transformation hasn’t been limited to retail of course. Data from the Australian Bureau of Statistics²(ABS) indicates, for many companies, key business outcomes are now tied to technology. The big digital shift has seen the connectivity needs of organisations change significantly, particularly for small businesses.

Companies that once got by with only email and perhaps a basic website are now using internet-based services for anything from accounting to social media marketing and enhanced customer service.

However, things aren’t standing still. Businesses big and small are now also figuring out how more advanced technologies like artificial intelligence (AI) and automation can enhance what they’re doing by driving efficiency, cutting costs, and improving customer self-service options.

Business needs have changed

Back when email and web browsing were enough, many small businesses’ internet needs weren’t all that different from a typical home user’s requirements. But digital systems are becoming mission-critical and more services are being delivered from the cloud. The ABS reports² nearly 60% of Australian businesses are using cloud technology, so business-grade internet has become crucial.

According to the federal government’s Small Business Digital Taskforce³: “Connectivity is fundamental to the goal of small businesses ‘going digital’. Without a fast, reliable and affordable internet connection, a small business will struggle to find and retain customers, let alone operate efficiently.”

At nbn^®, our core mission is to lift the digital capability of Australia, both for home users and businesses. We recognise that businesses’ needs are often different from what we need when we’re at home gaming, binge-watching TV, or streaming music.

We’ve designed our business products around what we see as three key needs of today’s digital businesses. The first is higher wholesale upload speeds and wholesale download speeds for applications like cloud computing services and video calling. Unlike typical home usage, where internet traffic tends to flow downwards for streaming and gaming, businesses need speed moving in both directions (upload and download). This is particularly relevant for business-critical tools like video collaboration and security, cloud applications, file sharing, recovery, and backup.^{^}

The second need is enhanced support options to providers, reliability, and peace of mind when it comes to unscheduled outages and when they’re resolved. For so many businesses now, being offline means that the whole business can come to a standstill, so it’s crucial to know how long it will take to get things fixed and when you’ll be back online. Recently nbn has enhanced its business service options⁴ so that service providers can offer even better support to their business nbn customers with fast restoration target times around the clock.*^#

Finally, we offer a premium installation experience with flexible appointment times and business-grade technicians. A lack of appointment times can be tricky for a business. Having the flexibility to have an appointment on the weekend or after hours means customers are still having a great experience and most importantly, you don’t have to stop your business (and the cash flow) to get connected.

Supporting the digital economy

It’s already hard to imagine doing business without the internet. Put simply, global economies now rely on digital connectivity to stay afloat – and it’s only going to become more fundamental.

Today’s businesses need connections designed for their specific needs in order to operate successfully in the digital economy. With solutions designed to deal with the demands of cloud computing and applications like video calling, as well as the peace of mind that their services will have the reliability when needed.

At business nbn, we’ve designed our services and solutions to help meet the needs of Australian companies to ensure they have the best opportunity to not only participate, but thrive in the digital economy.^{^} With features like higher wholesale upload and download speeds, enhanced support options to providers and a business-grade installation experience, nbn gives Australians the connections they need.

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How tech is driving better connections with customers

As digital proficiency among consumers rises, so do their demands

Business needs have changed

Supporting the digital economy

Sources