Prepare, respond, recover: nbn and emergency events
Australians are experiencing more extreme and frequent weather events including bushfires, cyclones, drought and flooding.
As flooding events unfold in eastern and southern Australian states, nbn is urging communities to prepare for a potential loss of nbn® services during an emergency event, and to test their residential evacuation and business continuity plans.
As the nation braces for more potential extreme weather, we’re urging communities to do what they can to prepare and understand how the nbn network may operate during an emergency event.
A resilient network
The nbn network is designed to withstand as many disruptions as technically possible – if one part of our network is impacted, overall, it can continue to operate.
nbn also invests in additional resilience measures including temporary network infrastructure to expedite network recovery and satellite network infrastructure to support end customers affected by outages.
Where physical damage is caused by extreme events, nbn has assets that can be mobilised quickly to help restore nbn services.
Over the last 18 months, we have installed nbn Disaster Satellite Services at local nominated emergency management sites and evacuation centres across Australia, funded through the Australian Government’s Strengthening Telecommunications Against Natural Disasters (STAND) program.
No power? No nbn service
While some parts of the nbn network do have in-built power back up, major power outages may last longer than the battery life.
Before an emergency: how to prepare
It’s important to prepare for potential emergency events by regularly testing evacuation and business continuity plans.
Equipment connected via the nbn network will not work during a power outage. To prepare for an event where you may lose connectivity:
During: what to expect from nbn
Where there has been an outage, nbn will prioritise reconnecting:
- essential services, such as hospitals, fire, police and emergency services
- community infrastructure – including traffic management, sewerage, power and water utilities
- business services essential to community recovery, such as banks, petrol stations and supermarkets
We also have assets, such as a Network on Wheels, that can be deployed in an emergency to temporarily restore nbn services while more permanent fixes can be implemented.
After an emergency
At nbn, our Emergency Management approach aligns with national and international best practice, and we’re committed to monitoring, reviewing and evolving the way we help communities prepare, respond and recover from emergency events.
“We know how important access to broadband services are for homes and businesses across Australia,” says Gavin Williams, Chief Development Officer – Regional and Remote at nbn.
“Now is the time to begin planning and be prepared for what could happen.”