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Frequently asked questions

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Find answers to frequently asked questions about the upgrades to nbn® Fixed Wireless.









Upgrade program information and eligibility

The nbn Fixed Wireless network is available to over 790,000 premises throughout Australia and has recently been upgraded through a $750 million investment to deliver a more reliable and stable network with faster speeds and less congestion.

These upgrades are delivering:

  • Faster download speeds, even during busy periods.
  • Faster speeds on our most popular plan – Fixed Wireless Plus.
  • Two new higher speed plans available at eligible premises via participating providers.
  • An expanded Fixed Wireless footprint providing more than 120,000 premises previously in the nbn Satellite footprint with access to nbn Fixed Wireless for the first time.

We recommend checking your address to find out what’s available to you today.
 

Through the nbn Fixed Wireless network upgrades, nbn has enabled more than 120,000 premises to access the nbn Fixed Wireless network for the first time. These premises were previously in the nbn Satellite footprint.

These satellite premises were selected based on their proximity to the Fixed Wireless towers at the location and the predicted strength of the wireless signal. 

At the time of connecting to the nbn Fixed Wireless network, an nbn approved technician will attend the premises to ensure the signal strength is strong. If sufficient signal strength cannot be reached at the premises it will not be able to be connected to Fixed Wireless. 

Check your address to find out if your premises is now within the Fixed Wireless coverage area.


Retail pricing is determined by phone and internet providers. Contact your preferred provider for more information on pricing.


Higher speed plans

Our new higher speed plans are available to eligible premises through more than 15 internet providers.

nbn Fixed Wireless Home Fast is intended to be available to approximately 90% of the expanded Fixed Wireless footprint. Fixed Wireless Home Fast has wholesale peak download speeds of 200-250 Mbps and upload speeds of 8-20 MbpsΔ$.

nbn Fixed Wireless Superfast is intended to be available to approximately 80% of the expanded Fixed Wireless footprint. Fixed Wireless Superfast has wholesale peak download speeds of 400 Mbps and upload speeds of 10-40 MbpsΔ$.

We’ve also boosted speeds on our most popular plan: Fixed Wireless Plus. Wholesale speed capability has now been lifted from up to 75/10Mbps to up to 100/20Mbps. This plan is available across 100% of the nbn Fixed Wireless coverage area.


Connecting to a new Fixed Wireless service

Information for locations currently in Fixed Wireless areas.

We do not currently enforce a Fair Use Policy with users on the nbn Fixed Wireless network.

Today, the Fixed Wireless Upgrade Program is delivering a step change in capacity and is expected to deliver significant performance improvements across the Fixed Wireless network including reduced congestion.

To further help protect the quality of the Fixed Wireless network and improve customer experience by fairly sharing available capacity across all users on the network, we intend to introduce a Fixed Wireless Fair Use Policy enforcement framework from early 2028.

We are also committed to providing phone and internet providers with at least 12 months’ notice prior to enforcement of the nbn Fixed Wireless Fair Use Policy.


Changing from Satellite to a Fixed Wireless service

Information for locations currently in Satellite areas.

You can contact a Fixed Wireless provider of your choice and ask to connect to a plan over Fixed Wireless.


Don’t forget to cancel your original plan
If you already have a plan over a Satellite service, we recommend that you contact the provider of the Satellite service and ask to cancel the plan to avoid being charged twice. Speak to your provider about any cancellation fees that may apply. You may want to leave your Satellite plan active until your new Fixed Wireless service is up and running so you aren’t left without a service.

Demand for data is changing for our Satellite customers and we’re evolving the network to help meet these needs now and into the future. You can access uncapped data usage plan options for all internet activities on nbn® Sky Muster® Plus Premium. These plans offer a choice of speeds to suit different needs and budgets and are available from a choice of providers. Fair use and shaping to slower speeds apply.


Installation process and device compatibility

If you’re connecting to Fixed Wireless for the first time, we will provide an nbn outdoor antenna and an nbn connection box free-of-charge to your provider and that will be installed during your appointment. You’ll need to ensure that you have a modem compatible with the nbn network when you connect. Your provider will be able to help with this.

To remove the nbn equipment used for your previous Satellite connection, you can lodge a request with nbn. We’ll then be in touch to organise a date for an nbn technician remove the equipment.

We're providing free upgrades of nbn equipment at selected Fixed Wireless locations to deliver better broadband for premises across regional and remote Australia.

Upgrading your Fixed Wireless equipment now means you could enjoy an improved connection* and better yet eligible premiseswill soon have the option to access our higher speed plans from mid-2024, from participating providers.

If  nbn has identified that your Fixed Wireless equipment requires a free upgrade you will be notified directly. Please call the phone number on the letter or SMS provided to you to schedule your appointment.  An nbn technician from one of our approved delivery partners UGL or Hills will then:

  • Remove your old Fixed Wireless equipment
  • Install a new nbn outdoor antenna and nbn connection box
  • Perform checks to ensure your connection is working before they leave
  • Complete the appointment generally within two hours

You can continue to use the Wi-Fi router provided by your provider.

If you have any questions about nbn’s Privacy Policy, please call 1800 687 626. Our Privacy Policy contains detailed information about our information handling practices, how you may access, update and correct personal information we hold about you and, if you are concerned about how we have handled your information, how to lodge a complaint.




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Sign up for news and updates from nbn including:

  • Updates about the nbn network at your location
  • New products and features
  • Tips to help you make more of your internet experience



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Important notes


*

Your experience, including the speeds actually achieved over the nbn network, depends on the nbn network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by the number of concurrent users on nbn’s Fixed Wireless network, including during busy periods.

#

Two higher speed plan options are launching from mid-2024 in upgraded areas. Your eligibility will depend on a range of factors, such as your location and if you have upgraded your equipment. Contact your participating provider to find out if you’ll be eligible to upgrade your plan.

Δ

These are nbn wholesale speed tiers which nbn provides to retail phone and internet providers.  Attainable wholesale speeds are subject to the rollout of network upgrades and some premises will require nbn to complete upgrades to the equipment at the premises.

+

If the nbn technician determines after testing that your premises does not have sufficient signal strength, then the necessary equipment will not be installed, and you will not be able to access the nbn Fixed Wireless network.