Individual Premises Switch

It’s important to find out whether you actually need different nbn™ access network technology at your premises. You may just need to speak to your phone and internet provider about choosing the right nbn™ powered plan for your home or business.

To save time and money, check with your provider whether you are on the right plan.

The cost to change technology infrastructure is dependent upon the size and complexity of the project. Each Individual Premises Switch will vary depending on the location and infrastructure availability.

It can range from a few thousand dollars, to tens of thousands of dollars for large complex areas.

Please keep in mind

If your premises is deemed eligible, nbn will charge an application fee of $660 (incl. GST) – if you choose to proceed. The application fee includes an estimate for the cost of the build.

Applications are only processed once the nbn™ access network technology for your area has been deployed.

The table below shows the types of nbn™ access network technologies that are eligible for an Individual Premises Switch, with respect to the current technology being offered in the nbn™ rollout. As the nbn rollout continues, the options available for an Individual Premises Switch may be expanded or may be subject to change.

If you need to determine which nbn™ access network technology you have, or is planned for your premises, refer to the nbn™ rollout map to find out what will be available at your address, and when. Alternatively, you can contact the nbn™ Technology Choice Program team.

If your area is not yet connected, or you're not sure which nbn™ access network technology type your area will receive, refer to the nbn™ rollout map to find.

If still needed, your provider can apply for an Individual Premises Switch on your behalf.

To manage expectations regarding application eligibility, please review the following criteria that nbn considers with each application:

• All premises submitting an application must be connected to the nbn™ access network.
• The applicant must be the owner of the premises or the owner’s authorised representative. If you’re in a rental property, nbn recommends that you discuss your plans with your landlord and ensure you have their permission to apply on their behalf.
• Applicants may include individuals, businesses, local government authorities, state government organisations and phone or internet providers – on behalf of an individual.
• In FTTN and FTTB areas, applications will only be processed once the originally planned nbn™ access network technology has been deployed to the premises. In Sky Muster™ satellite and Fixed Wireless areas, applications will only be processed once the Fixed Line network adjacent to the individual premises has been deployed.
• The extent to which Individual Premises Switch can be performed within nbn’s existing design and construction regime.
• The availability of third-party infrastructure and its relative cost.
• The timing of the application, and the proximity to existing nbn™ infrastructure.

Ready to apply?

Once you have considered your current service plan, in-home equipment, pricing factors, nbn™ access network technology and the eligibility criteria, you can proceed to the online application. Please note, if your premises is deemed eligible and you then proceed, application fees apply.