Summary of the process:
Pay the quote fee to progress your application
If eligible, you will receive a confirmation email with an invoice for the quote fee. This fee is non-refundable and must be processed in order to progress your application. Once your payment is processed, you will receive your build quote and contract with the terms and conditions in approximately 4 weeks.
For a Group Switch, each group member will receive a build quote – the amount is the same for each member and is conditional on each member of the group accepting the quote.
Accept the contract and pay the build cost
Once you receive your quote, if you would like to proceed, accept the contract and make the required payment. The build quote is valid for 4 weeks, unless agreed otherwise. If any members in a Group Switch choose not to proceed, one re-quote for the remaining members can be provided at no additional charge.
Once we receive the signed contract and payment, our nbn™ approved Delivery Partners will be engaged to commence construction. The construction process can take up to 6 months - it may take longer depending on the complexity and availability of construction teams. After the construction has been completed, we will complete a final quality check so that your connection meets our high standards, which can take up to 2 to 4 weeks.