Residents and businesses yet to place an order should act now

More than 2460 homes and businesses in parts of Kensington, Western Australia are set to complete the transition to Australia’s Broadband Network, with the existing copper network in the area due to be disconnected from 22nd January 2016.

nbn™, the company building the network, is urging residents and businesses who have not already placed an order for services to contact their preferred internet service provider or phone company as soon as possible. The nbn™ roll out in the Kensington, South Perth and Victoria Park area is progressing well, with large parts already connected or under construction.

Access to high speed broadband through the nbn™ is not automatic. Local residents and businesses that have not yet placed an order for services are urged to contact their preferred internet service provider or phone company before the disconnection date.

nbn spokesperson Philippa Perry said:

“It’s vital that people understand that the switch is not automatic and residents and businesses need to place an order to move their landline phone and internet services over to the nbn™ network as soon as possible, if they wish to continue using them.

“We are committed to ensuring no one gets left behind and are particularly urging people with special equipment including EFTPOS terminals, and medical and security alarms which operate using a landline phone connection to contact their preferred phone company and internet service provider immediately.”

The nbn™ rollout continues to gain momentum in WA with more than 144,000 homes and businesses able to connect.

You can find out whether you are eligible to connect to the nbn™ as well as more information about the areas scheduled to complete the transition to the nbn™ by visiting nbnco.com.au/switch.

 

Media enquiries

Philippa Perry	nbn™ Media Hotline
Phone: 0447 979 329	Phone: 02 9927 4200
Email: philippaperry@nbnco.com.au	Email: media@nbnco.com.au

 

Resources

https://www.dropbox.com/sh/pwm1anr7qvw0txh/AACv8fBH834oFmhl4qiRDsuqa?dl=0

 

Notes to editors

• The nbn™ is replacing most of the traditional landline networks for phone and internet services, including copper and the majority of HFC networks, within its fixed line footprint with a mix of technologies. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit www.nbnco.com.au/switchoff or call 1800 687 626.
• The move to the nbn™ is not automatic – homes and businesses will need to take the following steps:
• Contact your preferred internet service provider or phone company.
• If you have a medical alarm or alert (or a family member, carer or friend) you are encouraged to register your details with nbn’s Medical Alarm Register by calling 1800 227 300 or complete the online form at nbnco.com.au/medicalregister.
• If you have an EFTPOS terminal, fax or alarm system, call the provider of that service (for example your bank) to ask what internet or landline phone services over the nbn™ will support the device.
• If your building has an emergency lift phone and/or a fire indicator panel you are encouraged to register your details with nbn so these services can be identified by calling 1800 687 626.
• Contact your preferred phone company or internet service provider and discuss your requirements.
• Choose a plan that suits your needs.
• Order your service over the nbn™ as soon as possible.
• Areas within suburbs will have different switch off dates depending on when the nbn™ becomes available to their premises.
• nbn™ is currently undertaking a comprehensive communication campaign with residents in areas scheduled to make the switch to the nbn™. This includes local advertising, community information sessions, direct mail and door-to-door service calls to those within the area.
• If you don’t place an order for services over the nbn™ with your preferred service provider before the switch off date for your premises, you will lose access to affected existing internet and landline services. In some circumstances you may be able to call your existing service provider after the switch off date but you will not be able to make other outbound calls.

 

For more information, visit www.nbnco.com.au