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nbn® network - basics for business

Connecting to a plan powered by business nbn

The most important thing to remember is that nbn is a wholesaler. You need to talk to your service provider about connecting to a plan powered by business nbn.

How does nbn work with providers?

The wholesale services that nbn supplies to providers are composed of three things: a bandwidth or speed, a Traffic Class and a Service Level Agreement (SLA). Providers use these components and combine them with their own network services to create the nbn powered plans they provide to you.

The access technologies that make up the nbn Multi Technology Mix (MTM)

The nbn Multi-Technology Mix (MTM) is a combination of Fibre to the Premises (FTTP), Fibre to the Building (FTTB), Fibre to the Curb (FTTC), Fibre to the Node (FTTN), Hybrid Fibre Coaxial (HFC), Fixed Wireless and SkyMuster satellite. The technology you receive is dependent on what works in your area in terms of cost effectiveness and speed of delivery.

Knowledge and advice for business

nbn is working with a comprehensive network of business nbn accrediated advisers who can provide guidance on your journey as you look to digitise your business operation and connect to the nbn broadband access network.

What services are affected?

As most existing landline phone and internet services will be disconnected, it’s important you switch affected services before your disconnection date, even if you only use a landline phone,^ which will operate as Voice over Internet Protocol (VoIP) over the nbn access network. This includes Special Services which have different migration windows to ‘standard’ data services.#

The copper network within nbn Fixed Wireless and Sky Muster™ satellite areas will not be switched off.

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Check your address to find out if Australia's new broadband access network is available in your area

Although most existing services will be replaced by the nbn access network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at

Disconnection dates vary and not all Special Services will be disconnected. When a service will be disconnected, and the timing of disconnection, will depend on factors including the type of Special Service, when the nbn™ broadband access network is available, which nbn™ access technology is available and whether Telstra has issued a BAU product exit in respect of a Special Service. To find out if your services will be affected, and applicable disconnection dates, contact your current service provider.