Victorian Storms Update

26 November at 8:28am

  • Service has now been restored to all but nine premises following the recent storms with restoration of the remaining premises expected to be completed today.
  • As the restoration of the remaining cases is in train, this will be the final online update for this event.
  • If you have outstanding issues related to this event, please contact your phone and internet provider.
  • If your provider is unable to resolve the issue, we encourage you to reach out directly to us at vicstorms@nbnco.com.au
  • We'd like to thank the community for their patience as our crews worked to safely restore services.

22 November at 1:52pm

  • Approximately 140 nbn™ services remain impacted in areas such as the Dandenongs and Mornington Peninsula. This includes some services impacted from the high winds passing through on Friday 12/11/21.
  • A number of the damaged services require specialist equipment to complete the repair works. Inclement weather in Victoria over the past week has meant it was not safe to operate this equipment, causing delays to restoration.
  • The improved weather conditions this week will enable work with the specialist equipment to resume.
  • We encourage you to check the status of your service at https://www.nbnco.com.au/support/network-status
  • If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • If you have concerns, which your phone and internet provider cannot resolve, we encourage you to reach out directly to us at vicstorms@nbnco.com.au

18 November at 12:17pm

  • Strong winds are anticipated to return to parts of Victoria over the next 24 hours. Approximately 170 nbn™ services remain impacted in areas such as the Dandenongs and Mornington Peninsula. This includes some services impacted from the high winds passing through on Friday night (12/11/21).
  • As network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible. Some areas still have large trees blocking access, and we are working across Councils and other agencies to access these areas.
  • Some of these more complex cases require scoping work to be conducted before remediation works can be completed.
  • We encourage you to check the status of your service at https://www.nbnco.com.au/support/network-status
  • If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • If you have concerns, which your phone and internet provider cannot resolve, we encourage you to reach out directly to us at vicstorms@nbnco.com.au

15 November at 3:10pm

  • Severe weather impacting Victoria has eased. Approximately 285 nbn™ services remain impacted.
  • We have crews working to restore services safely and as quickly as possible.
  • Restoration efforts have been delayed due to ongoing inclement weather and damage to local infrastructure. We are working with local authorities to access infrastructure that has been blocked by hazards as soon as possible.
  • We anticipate all storm restoration activities will be completed by 20 November 2021, pending any further delays due to more inclement weather.
  • We encourage you to check the status of your service at https://www.nbnco.com.au/support/network-status
  • If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • If you have concerns, which your phone and internet provider cannot resolve, we encourage you to reach out directly to us at vicstorms@nbnco.com.au

14 November at 9:55am

  • Severe weather impacting Victoria has eased. Approximately 380 nbn™ services remain impacted in areas such as the Dandenongs and Mornington Peninsula. This includes approximately 170 services impacted from the high winds passing through on Friday night (12/11/21).
  • As network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible. With windy conditions continuing across the state this weekend, this may delay crews with specialist equipment where it is not safe to operate it.
  • Some of the more complex cases require scoping work to be conducted before remediation works can be completed.
  • We encourage you to check the status of your service at https://www.nbnco.com.au/support/network-status
  • If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • If you have concerns, which your phone and internet provider cannot resolve, we encourage you to reach out directly to us at vicstorms@nbnco.com.au

13 November at 9:01am

  • Severe weather impacting Victoria has eased. Approximately 300 nbn™ services remain impacted in areas such as the Dandenongs and Mornington Peninsula. This includes approximately 70 services impacted from the high winds passing through last night.
  • As network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible. With windy conditions predicted across the state this weekend, this may delay crews with specialist equipment where it is not safe to operate it.
  • Some of the more complex cases require scoping work to be conducted before remediation works can be completed.
  • We encourage you to check the status of your service at https://www.nbnco.com.au/support/network-status
  • If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • If you have concerns, which your phone and internet provider cannot resolve, we encourage you to reach out directly to us at vicstorms@nbnco.com.au
  • As we continue to monitor impacted areas and fix impacted services, we will provide further updates via Twitter at @NBN_Australia and this blog.

12 November at 9:56am

  • Severe weather is due to impact Victoria again today and our reporting shows that approximately 500 nbn™ services are known to be impacted at this time including in areas such as the Dandenongs and Mornington Peninsula.
  • As network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible.
  • Some of the more complex cases require scoping work to be conducted before remediation works can be completed.
  • We encourage you to check the status of your service at https://www.nbnco.com.au/support/network-status
  • If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • If you have concerns, which your phone and internet provider cannot resolve, we encourage you to reach out directly to us at vicstorms@nbnco.com.au
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed to areas experiencing ongoing impacts.
  • nbn is also monitoring and attending to weather events in Queensland and New South Wales including moving Road Muster Trucks, generators and other temporary infrastructure.
  • As we continue to monitor impacted areas and fix impacted services, we will provide further updates via Twitter at @NBN_Australia and this blog.

11 November at 11:10am

  • Following Thursday (28/10/21) night’s severe weather, approximately 350 nbn™ services remain impacted in areas such as the Dandenongs and the Mornington Peninsula.
  • While power outages continue to affect some of those services, where network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible.
  • Some of the more complex cases require scoping work to be conducted before remediation works can be completed.
  • We encourage you to check the status of your service at https://www.nbnco.com.au/support/network-status
  • If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • If you have concerns, which your phone and internet provider cannot resolve, we encourage you to reach out directly to us at vicstorms@nbnco.com.au
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed to areas experiencing ongoing impacts.
  • nbn is also preparing for potential weather events forecast in Queensland and New South Wales including moving Road Muster Trucks, generators and other temporary infrastructure.
  • Please listen to current warnings and stay safe.

10 November at 11:07am

  • Following Thursday (28/10/21) night’s severe weather, approximately 380 nbn™ services remain impacted in areas such as the Dandenongs and the Mornington Peninsula.
  • While power outages continue to affect some of those services, where network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible.
  • Some of the more complex cases require scoping work to be conducted before remediation works can be completed.
  • We encourage you to check the status of your service at https://www.nbnco.com.au/support/network-status
  • If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • If you have concerns, which your phone and internet provider cannot resolve, we encourage you to reach out directly to us at vicstorms@nbnco.com.au
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed to areas experiencing ongoing impacts.
  • nbn is also currently monitoring and putting contingencies in place for potential weather events forecast in Queensland and New South Wales.

9 November at 10:35am

  • Following Thursday (28/10/21) night’s severe weather, approximately 480 nbn™ services remain impacted in areas such as the Dandenongs and the Mornington Peninsula.
  • While power outages continue to affect some of those services, where network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible. We encourage you to check the status of your service at https://www.nbnco.com.au/support/network-status
  • If there is no outage displayed and you are still without service, please contact your phone and internet provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • If you have concerns, which your phone and internet provider cannot resolve, we encourage you to reach out directly to us at vicstorms@nbnco.com.au
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed to areas experiencing ongoing impacts.
  • Please listen to current warnings and stay safe.

8 November at 10:43am

  • Following Thursday (28/10/21) night’s severe weather, approximately 550 nbn™ services remain impacted in areas such as the Dandenongs and Mornington Peninsula.
  • While power outages continue to affect some of those services, where network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed to areas experiencing ongoing impacts.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings and stay safe.

7 November at 10:40am

  • Following Thursday (28/10/21) night’s severe weather, approximately 550 nbn™ services remain impacted in areas such as the Dandenongs and the Mornington Peninsula.
  • We understand power outages continue to affect some of those services, while others have been affected by service faults and impacts to the nbn™ network.
  • Where network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed and will continue to be deployed to areas experiencing ongoing impacts.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings and stay safe.

6 November at 10:43am

  • Following Thursday (28/10/21) night’s severe weather, approximately 850 nbn™ services remain impacted.
  • We understand power outages continue to affect some of those services, while others have been affected by service faults and impacts to the nbn™ network.
  • Where network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed and will continue to be deployed to areas experiencing ongoing impacts.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings and stay safe.

5 November at 9:50am 

  • Following Thursday (28/10/21) night’s severe weather, approximately 1000 nbn™ services remain impacted.
  • We understand power outages continue to affect some of those services, while others have been affected by service faults and impacts to the nbn™ network.
  • Where network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed and will continue to be deployed to areas experiencing ongoing impacts.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings and stay safe.

4 November at 11:40am

  • Following Thursday (28/10/21) night’s severe weather, approximately 2500 nbn™ services remain impacted.
  • This number has remained consistent in recent days as service faults become evident once power is restored.
  • We understand power outages continue to affect some of those services, while others have been affected by service faults and impacts to the nbn™ network.
  • Where network damage or service faults have been identified or reported, we have crews working to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed and will continue to be deployed to areas experiencing ongoing impacts.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings and stay safe.

3 November at 9:25am

  • Following Thursday (28/10/21) night’s severe weather, approximately 3000 nbn™ services remain impacted.
  • We understand power outages continue to affect some of those services, while others have been affected by impacts to the nbn™ network.
  • Where network damage has been identified, we have crews working to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed and will continue to be deployed to areas experiencing ongoing impacts.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings, stay safe and follow the nbn Twitter account @NBN_Australia for ongoing updates.

2 November at 10:40am

  • Following Thursday (28/10/21) night’s severe weather, approximately 5000 nbn™ services remain impacted.
  • The most impacted areas are Emerald, Doncaster and Berwick South.
  • We have identified network damage in some areas where power has been restored and crews are working to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed and will continue to be deployed to the worst affected areas.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings, stay safe and follow the nbn Twitter account @NBN_Australia for ongoing updates.

1 November at 4:53pm

  • Following Thursday night’s severe weather, approximately 8000 nbn™ services remain impacted.
  • Areas that remain impacted include Monbulk, Avonsleigh, Gembrook and Beaconsfield Upper, as well pockets of the Mornington Peninsula and the outer North East.
  • We have identified network damage in some areas where power has been restored and crews are working to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed and will continue to be deployed to the worst affected areas.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings, stay safe and follow the nbn Twitter account @NBN_Australia for ongoing updates.

1 November at 10:18am

  • Following Thursday night’s severe weather, approximately 13,000 nbn™ services remain impacted.
  • Areas that remain impacted include Monbulk, Avonsleigh, Gembrook and Beaconsfield Upper, as well as pockets of the Mornington Peninsula and the outer North East.
  • We are currently working to identify network damage in areas where power has been restored and crews will work to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed and will continue to be deployed to the worst affected areas.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings, stay safe and follow the nbn Twitter account @NBN_Australia for ongoing updates.

31 October at 5:20pm

  • Following Thursday night’s severe weather, approximately 33,000 nbn™ services remain impacted.
  • We are currently working to identify network damage in areas where power has been restored and crews will work to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed and will continue to be deployed to the worst affected areas.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings, stay safe and follow the nbn Twitter account @NBN_Australia for ongoing updates.

31 October at 10am

  • Overnight progress made by the power providers to restore electricity has seen the number of impacted nbn™ services reduce to approximately 38,000. (As at 5pm 30/10/21, approximately 102,000 services were impacted.)
  • We are currently working to identify network damage in areas where power has been restored and crews will work to restore services safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure which has been deployed and will continue to be deployed to the worst affected areas.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings, stay safe and follow the nbn Twitter account @NBN_Australia for ongoing updates.

30 October at 6:13pm

  • As a result of the severe weather in Victoria on Thursday night, approximately 101,000 premises in parts of the state are experiencing a disruption to their nbn™ services.
  • We have generators deployed around the state to support the ongoing operation of nbn™ network infrastructure in the worst affected areas of the state.
  • We continue to assess the network in areas where power has been restored to determine any damage to infrastructure.
  • There are reports of significant damage around the Sorrento area, which may result in prolonged power outages and outages to nbn™ services.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings, stay safe and follow the nbn Twitter account @NBN_Australia for ongoing updates.

30 October at 10:45am

  • As a result of the severe weather in Victoria on Thursday night, approximately 120,000 premises in parts of the stare are experiencing a disruption to their nbn™ services, mainly due to mains power outages at those premises. (Approximately 171,000 services were offline at 5pm on Friday 29 October.)
  • We continue to work with emergency services and power providers and as power is restored, we will have a clearer indication of any potential impacts to network infrastructure.
  • We have deployed around 60 generators to support the ongoing operation of nbn™ network infrastructure in the worst affected areas of the state.
  • We advise customers that mains power outages will impact nbn™ services at individual premises.
  • Please listen to current warnings, stay safe and follow the nbn Twitter account @NBN_Australia for ongoing updates.

29 October at 6pm

  • The severe weather which impacted parts of Victoria overnight and this morning (29 October 2021) – and the resulting power outages impacting an estimated 400,000 premises – has left approximately 170,000 nbn™ services offline.
  • Some of our infrastructure assets in parts of Victoria are also without power and are currently running on battery back-up. With power restoration times expected to stretch into at least tomorrow, we anticipate more services to be impacted tonight.
  • We are currently deploying more than 60 generators across the most impacted parts of metropolitan and regional Victoria.
  • We will continue to update the community via @NBN_Australia and this blog.

29 October 2021

Severe weather impacting parts of Victoria overnight and this morning (29 October 2021) - and the resulting power outages impacting an estimated 300,000 premises - has left approximately 125,000 nbn™ services offline.

Please listen to current warnings and stay safe, with large areas of Victoria with powerlines and trees down. Warnings for damaging winds are currently in place for East Gippsland, West and South Gippsland and parts of Central and North East Forecast Districts. (Issued at 10:33 am)

We have established an Emergency Management Team to respond to the situation and are currently assessing the impacted areas, and where safe, will assess any potential damage to the network to plan restoration.

We are in the planning phase to deploy a number of generators to sites, to restore services where there is a loss of power.

Some of our infrastructure assets in parts of Victoria are also without power and are currently running on battery back-up.

We advise customers that nbn™ services to individual premises are likely to be affected by power outages.

For ongoing updates please follow the nbn Twitter account @NBN_Australia. Please note you do not need a Twitter account to view these updates.


Last updated on 26 November 2021