Severe weather impacting New South Wales and Queensland

In this blog, we’ll provide updates on our severe weather recovery efforts and details of our support to local communities as it relates to the nbn™ network. Ongoing updates can also be found on the nbn Twitter account @NBN_Australia

13 November at 9:40am

  • The severe weather impacting New South Wales and Queensland has now eased. We are aware of approximately 170 nbn™ services still impacted across both states. This includes services in Bingara and Warilla, NSW, as well as Margate and Booral in QLD.
  • While power outages continue to affect some of those services, where network damage and service faults have been identified, we have crews working this weekend to restore services safely and as quickly as possible.
  • As we expect services to be reconnected soon, this will be the final update. We encourage you to check the status of your service on our Network Status page. If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • nbn will continue to monitor flood warnings across both states and has nbn™ Road Muster Trucks, generators and other temporary infrastructure at the ready to further assist additional communities affected in the coming days.
  • For ongoing updates please follow the nbn Twitter account @NBN_Australia Please note you do not need a Twitter account to view these updates.

12 November at 4:35pm

  • Severe weather is easing across New South Wales, however thunderstorms are expected this afternoon across Queensland. This weather has impacted approximately 1535 nbn™ services, of which we have recovered 560 services so far.
  • We are aware of approximately 975 services impacted in the Woodridge area, south of Brisbane, and we are happy to report there are no current storm related outages in New South Wales.
  • While power outages continue to affect these services, we have crews working to restore services safely and as quickly as possible.
  • We encourage you to check the status of your service on our Network Status page. If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure, which has been deployed to areas experiencing ongoing impacts.
  • nbn will continue to monitor flood warnings across both states and has nbn™ Road Muster Trucks, generators and other temporary infrastructure at the ready to further assist additional communities affected in the coming days.
  • Please listen to current warnings and to advice from State Emergency Service NSW in New South Wales and Queensland Fire and Emergency Services in Queensland, and please stay safe.
  • For ongoing updates please follow the nbn Twitter account @NBN_Australia Please note you do not need a Twitter account to view these updates.

12 November at 9:08am

  • Severe weather continues to impact New South Wales and Queensland and has impacted approximately 560 nbn services.
  • We are aware of approximately 400 services impacted in the Pottsville NSW area, and approximately 160 services in the Mount Isa and Emu Park areas in QLD.
  • While power outages continue to affect some of those services, where network damage and service faults have been identified, we have crews working to restore services safely and as quickly as possible.
  • We encourage you to check the status of your service on our Network Status page. If there is no outage displayed and you are still without service, please contact your phone and internet service provider. The provider will raise a case allowing us to identify the cause and work to restore the service safely and as quickly as possible.
  • We remain in contact with emergency services and power providers and have a range of temporary network infrastructure, which has been deployed to areas experiencing ongoing impacts.
  • nbn will continue to monitor flood warnings across both states and has nbn™ Road Muster Trucks, generators and other temporary infrastructure at the ready to further assist additional communities affected in the coming days.
  • Please listen to current warnings and to advice from State Emergency Service NSW in New South Wales and Queensland Fire and Emergency Services in Queensland, and please stay safe.
  • For ongoing updates please follow the nbn Twitter account @NBN_Australia Please note you do not need a Twitter account to view these updates.

Last updated on 13 November 2021