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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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This location is connected to the nbn^® network

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Australian first: NBN Co achieves 20 Gbps speeds in live network technical trials

25 October 2023

NBN Co has successfully trialled multi-gigabit technologies concurrently on the same fibre in its live network – achieving speeds of 20Gbps symmetric on 25GS PON.
The results demonstrate the technical feasibility of the nbn^® network to support future multi-gigabit services for retail providers and property developers who choose nbn to help meet the demands of Australian homes, businesses and new developments in the future.
The trial is an important step in delivering nbn’s long-term network strategy.

NBN Co today announced the successful completion of a field trial with partner Nokia using three generations of passive optical network (PON) technologies – GPON, XGS PON and 25GS PON – over its Fibre to the Premises (FTTP) network.

The successful in-field trial demonstrates the fibre in nbn’s network is capable of supporting the next generation of broadband services of XGS PON and 25GS PON, whilst maintaining current active services on existing GPON fibre technology. This is the first time nbn has demonstrated these capabilities on its fibre in the field, with previous testing done in a lab setting.

During the field trial, nbn and Nokia were able to achieve speeds of 8 Gbps (symmetric) on XGS PON and 20 Gbps (symmetric) on 25GS PON, a new Australian record for a passive optical network.

The trial is an important step in delivering nbn's long-term network strategy, which is exploring the introduction of multi-gigabit services to homes, businesses, and new developments across the country in the future.

Dion Ljubanovic, nbn Chief Network Officer, said:

“This successful trial shows us that the performance of the fibre we deploy in our fixed line footprint is limited only by the capabilities of equipment connected to it – as new solutions become available, we can introduce them to increase the capabilities and speeds we can offer on the network.

“Homes and businesses across Australia are demanding more data than ever before, and this will only continue to accelerate over the coming decade as we see increased adoption and applications of emerging technologies such as artificial intelligence, virtual and immersive reality.

“We now have around 775,000 homes on the nbn network using more than a terabyte of data per month, which has grown by more than 30 per cent in the last year alone. As we plan and begin to deliver upgrades in the network now for the demand we expect to see in five, 10 or 20 years’ time, trials like this are so important.

“This could be especially exciting for Australia’s property development industry, the industry building Australia’s newest communities, which are critical to supporting Australia’s growing population.

“The results of this trial demonstrate the power of our network to introduce multi-gigabit speeds over our fibre and the exciting possibilities in store for further collaboration with our partners to deliver this to the people of Australia.”

Andrew Cope, Managing Director, Nokia Australia and New Zealand, said:

“We are delighted to have worked with nbn on this trial. The trial used Nokia’s Lightspan MF access node technology, which can support convergence of multi-PON services and beyond over single fibre infrastructure, as demonstrated by nbn in this trial.

“To meet the future demands of the network in the next decade, nbn is focused on enhancing the capacity and capabilities of the fibre infrastructure through cutting-edge technology. The deployment of Nokia's next-generation MF series Optical Line Terminals will support higher capacity fibre optic broadband technologies and multi-gigabit speeds while improving power efficiency.

“By embracing these advancements, Australia is positioning itself at the forefront of the digital revolution, ensuring the nbn network's capacity to address the country's evolving broadband needs well into the future.”

Notes to Editors

XGS PON and 25GS PON technologies have the potential to increase broadband speeds and capacity across the nbn network. They also offer symmetrical upload and download speeds, with upload speeds becoming more critical with the rise of applications such as cloud gaming, HD video conferencing and the adoption of emerging technologies such as artificial intelligence, virtual and augmented reality.
nbn was among the first in the world to deploy Nokia’s next generation MF series Optical Line Terminals, which is capable of supporting the higher bandwidths required for XGS PON and 25GS PON technologies.
nbn was also among the first network operators in the world to announce plans to deploy extended range 5G mmWave into its Fixed Wireless network.

Media enquiries

NBN Co Media Hotline
Phone: 02 9927 4200
Email:
media@nbnco.com.au

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