Your address

The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

View more address information

We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

View more address information

The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

View more address information

Learn more

Note: Some premises may require more work before they are ready to connect.

View more address information

Learn more

More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

View more address information

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

Choose a provider

Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

View more address information

nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

Choose a provider in your area

We’re planning to change your nbn technology.

View more address information

Learn more

This location is connected to the nbn^® network

We’re planning to change your nbn technology.

View more address information

Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

View more address information

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

View more address information

Learn more

This location is connected to the nbn^® network

View more address information

National Broadband Network expands in QLD

21 August 2014

The information in this media release was accurate at the date of publication. It may no longer be current and you should not rely on this information.

9,700 more homes and businesses join NBN rollout footprint

A further 9,700 homes and businesses across Queensland (Qld) have been added to the National Broadband Network (NBN) rollout schedule this month.

They encompass 7,300 premises in the fixed line footprint where pre-construction activity has begun in parts of Greater Brisbane, Southern Queensland and Far North Queensland.

Physical construction is also underway for fixed wireless facilities that will deliver fast broadband to more than 2,400 farms, homes and businesses situated outside metropolitan areas:

New NBN areas added this month:

Fixed Line Build Preparation
Region	Areas
Greater Brisbane	Acacia Ridge
Far North Qld	Manoora , Whitfield , Edge Hill
Southern Qld	Middle Ridge , Kearneys Spring
Fixed Wireless Build Commenced
Far North Qld	Atherton (surrounds)
Southern Qld	Boonah (surrounds) , Hoya
Northern Qld	Inkerman
Sunshine Coast	Hunchy , Cooloolabin , Pomona (surrounds) , Stanthorpe
Wide Bay-Burnett	Biggenden

The latest update to the interactive rollout map on the NBN Co website shows an additional 12,200 premises in the fixed line footprint have moved from build preparation activities to physical construction in following regions and communities:

Fixed Line Build Commenced
Region	Areas
Greater Brisbane	Calamvale , Algester, Murrumba Downs, Kallangur
Far North Qld	Manunda, Cairns North
Southern Qld	Kearneys Springs, Darling Heights

On average it takes around 12 months from the start of construction until residents and business owners can receive NBN services from phone and internet providers.

NBN Co spokesperson Trent Williams, said:

“More families and businesses in Queensland are a step closer to being able to enjoy the benefits of fast and reliable broadband, which can deliver improved access to e-health resources, online education, teleworking opportunities and entertainment on demand.”*

“For families in rural and regional communities in particular, NBN provides access to internet speeds and capacity that many in the big cities take for granted.”

More than 49,100 families and businesses are already connected to the NBN across the state. The fixed-line-and fixed wireless footprints pass more than 136,400 premises in Qld.**

The detailed maps showing the areas to be covered by the network are available at: www.nbnco.com.au/rollout/rollout-map.***

Media enquiries

Frances Kearey
02 9927 4200
media@nbnco.com.au

Notes to Editors

1. You can find out whether your home or business is covered by the NBN footprint as well as more information about the steps you need to take to make the switch by visiting nbnco.com.au/switch.

2. Download supporting video, audio and image files

3. In fixed wireless areas copper phone lines will remain in place to provide a landline telephone service. Before the network equipment is installed for a fixed wireless service, a validation test will be carried out.

4. The interactive rollout map now includes a more detailed colour-coding system to display the three phases of the rollout within a community:

Measure	Definition	Colour code on the NBN map
Build Preparation	Contractors are undertaking pre-construction activities to deliver NBN high speed broadband in this area, which may include readying Telstra’s pits and pipes for NBN Co use	Green
Build Commenced	NBN Co has issued contract instructions to its construction partners so they can commence work to deliver NBN high-speed broadband in this area. (Build Commenced boundaries are subject to change during the construction process)	Brown
Service Available	Premises in this area are covered by NBN high-speed broadband and services may be ordered and purchased from a telephone or internet service provider	Purple

* Your experience including the speeds actually achieved over the NBN depends on some factors outside our control like your equipment quality, software, broadband plans and how your service provider designs its network.

** Premises activated as reported in the National Broadband Network Rollout information weekly summary – www.nbnco.com.au/about-us/weekly-progress-report.html

*** The new rollout maps identify one or more areas where NBN Co has commenced building or intends to build the NBN. From the commencement of work through to when a construction area “goes live”, NBN Co undertakes a series of steps that may result in changes to the design of the network in the respective area, possibly involving the movement of the boundaries. NBN Co may update the map in the future in the event of boundary changes.