The nbn™ broadband access network is not currently available in your building
We have made several attempts to initiate the process of establishing an nbn™ network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.
If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:
Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the nbn™ Fixed Line network unless the nbn™ supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn™ network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.
However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.
nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn™ network.#
Please do not hesitate to contact usshould you decide to request an installation in the future.
*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services.
^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn™ rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us.
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Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
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We expect to have more information about the availability and technology in your area soon.
Please check back periodically for updates on when your premises will be ready to connect.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
Good news! It looks like your location may be eligible for the business nbn™ Satellite Service+. The business nbn™ Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
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Next steps
Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
Good news! It looks like your location may be eligible for the business nbn™ Satellite Service+. The business nbn™ Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
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Next steps
Optimise your experience at home
Make the most of your internet connection with these set-up tips for your home or apartment.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
Good news! It looks like your location may be eligible for the business nbn™ Satellite Service+. The business nbn™ Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Good news! It looks like your location is eligible for business nbn™ Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability^.
Getting an appointment may take longer than expected
We’ve encountered some unexpected challenges. We are currently working around the clock to reduce, as far as possible, the impact to customers. It may take longer than usual to get an installation appointment or have a service fault fixed, regardless of the phone and internet provider you choose.
Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
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Enterprise Ethernet eligibility is based on an nbn desktop analysis of available data. There may be a small number of premises where eligibility results will differ from those provided on the nbn™ website. You will need to confirm your location’s eligibility with your provider.
^
An end customer's experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Getting connected may take longer than expected
As a result of global equipment and component shortages, there may be a delay in connecting your premises to the nbn™ network. Please discuss connection timeframes with your chosen phone and internet provider when you place an order.
Getting an appointment may take longer than expected
We’ve encountered some unexpected challenges. We are currently working around the clock to reduce, as far as possible, the impact to customers. It may take longer than usual to get an installation appointment or have a service fault fixed, regardless of the phone and internet provider you choose.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
Good news! It looks like your location may be eligible for the business nbn™ Satellite Service+. The business nbn™ Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Good news! It looks like your location is eligible for business nbn™ Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability^.
Premises connected to the nbn™ network via nbn™ Satellite won't be disconnected from their existing phone and internet services by nbn.
If you want to keep your existing copper phone line active when you order a service over nbn™ Satellite, you should speak to your phone and internet provider at the time you place your order.
Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.
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Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn™ network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.
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Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
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+
nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.
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The business nbn™ Satellite Service provides voice support for VoIP carriage and is not a voice provider.
†
Enterprise Ethernet eligibility is based on an nbn desktop analysis of available data. There may be a small number of premises where eligibility results will differ from those provided on the nbn™ website. You will need to confirm your location’s eligibility with your provider.
^
An end customer's experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
Getting an appointment may take longer than expected
We’ve encountered some unexpected challenges. We are currently working around the clock to reduce, as far as possible, the impact to customers. It may take longer than usual to get an installation appointment or have a service fault fixed, regardless of the phone and internet provider you choose.
As a result of global equipment and component shortages, there may be a delay in connecting your premises to the nbn™ network. Please discuss connection timeframes with your chosen phone and internet provider when you place an order.
Next steps
Activate your connection
The next step is to contact a phone or internet provider and order an nbn™ powered plan.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
Good news! It looks like your location may be eligible for the business nbn™ Satellite Service+. The business nbn™ Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Good news! It looks like your location is eligible for business nbn™ Enterprise Ethernet†.
Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability^.
Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
*
†
Enterprise Ethernet eligibility is based on an nbn desktop analysis of available data. There may be a small number of premises where eligibility results will differ from those provided on the nbn™ website. You will need to confirm your location’s eligibility with your provider.
^
An end customer's experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).
As a result of a global equipment and component shortage, we are not currently taking connection orders for your premises
The global supply shortage impacting nbn™ HFC connections
As a result of a global equipment and component shortage, we will not be taking new orders from phone and internet providers to connect customers to the nbn™ HFC network, with some limited exceptions. If other work is separately required for your connection, we will continue to work on this in the meantime. Find out more.
Address status
Next steps
Register for alerts
We will let you know when your premises is ready to connect to the nbn™ access network.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.
We’re planning to change your nbn™ technology.
You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.
Good news! It looks like your location may be eligible for the business nbn™ Satellite Service+. The business nbn™ Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^.
Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff
