Severe weather affecting Queensland

In this blog, we’ll provide updates on our severe weather recovery efforts and details of our support to local communities as it relates to the nbn™ network. Ongoing updates can also be found on the nbn Twitter account @NBN_Australia. You do not need a Twitter account to access these updates.

18 March at 12:37pm AEST

  • The number of homes and businesses affected by outages on the nbn™ network across Queensland is just under 670 services.
  • We are working as hard as we can to get access and restore services, and have field technicians out and about.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page and with their retail provider for specific information.
  • As the restoration of the remaining cases is in train, this will be the final online update for this event.

16 March at 12:25pm AEST

  • The number of homes and businesses affected by outages on the nbn™ network across Queensland is about 700 services.
  • Some of the outages reported may be caused by services not being reactivated due to power outages at premises. We anticipate these individual outage numbers to continue to reduce over coming days.
  • We are working as hard as we can to get access and restore services, and have more field technicians out and about. Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page and with their retail provider for specific information.

13 March at 10:25am AEST

  • The number of homes and businesses affected by outages on the nbn™ network across Queensland is about 1,800 services.
  • Areas most affected by outages include some parts of Moreton Bay (including Caboolture), Brisbane City (including the southern and western suburbs, and New Farm), the Sunshine Coast (including Beerwah), and Gatton in the Lockyer Valley.
  • Some of the outages reported, particularly across the Brisbane City local government area, are caused by services not being reactivated due to power outages at premises. The nbn™ network has been restored in these areas, and we anticipate these individual outage numbers to reduce over coming days.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.

12 March at 2:55pm AEST

  • We are continuing to restore the nbn™ network across flood-affected areas of South East Queensland.
  • The number of homes and businesses impacted by outages on the nbn™ network in South East Queensland is now just over 1,700 premises.
  • The majority of the impacts as a result of damage to nbn™ infrastructure remain around Gympie and Beerwah on the Sunshine Coast, around Coolangatta on the Gold Coast, and parts of Brisbane, including Caboolture, Kallangur, Petrie, St Lucia, Toowong, Brisbane City and New Farm.
  • We have teams on the ground doing repairs and, as services come back online, we are also seeing an increase in demand for individual callouts and materials. We continue to work with emergency services and monitor current weather warnings in order to deploy our technicians where it is safe to do so – work will continue throughout the weekend.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

11 March at 1:45pm AEST

  • Work on the restoration of the nbn™ network across flood affected areas of South East Queensland continues.
  • The number of homes and businesses impacted by outages on the nbn™ network now sits at just over 5,100.
  • We have teams on the ground doing repairs and, as services come back online, we are also seeing an increase in demand for individual callouts and materials.
  • We continue to work with emergency services and monitor current weather warnings in order to deploy our technicians where it is safe to do so.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Relief funding: Since the beginning of the floods, almost 325,000 services over the nbn™ network were impacted across QLD and New South Wales, with more than 302,000 so far restored. A total of up to $6 million in nbn Flood Relief Funding will be made available to eligible phone and internet providers.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

10 March at 3:48pm AEST

  • We are continuing to restore the nbn™ network across flood affected areas of South East Queensland (QLD).
  • The number of homes and businesses impacted by outages on the nbn™ network is now just over 5,500.
  • The majority of the impacts as a result of extensive damage to nbn™ infrastructure remain around Gympie, Sunshine Coast, the Gold Coast and Greater Brisbane (in particular, St Lucia, Toowong, Glenore Grove, Brisbane City and New Farm).
  • We have teams on the ground doing repairs and, as services come back online, we are also seeing an increase in demand for individual callouts and materials. We continue to work with emergency services and monitor current weather warnings in order to deploy our technicians where it is safe to do so – work will continue throughout the week.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Relief funding: Since the beginning of the floods, almost 325,000 services over the nbn™ network were impacted across QLD and New South Wales, with more than 302,000 so far restored. A total of up to $6 million in nbn Flood Relief Funding will be made available to eligible phone and internet providers.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.
Updated 11 March 2022

9 March at 11am AEST

  • We are continuing to restore the nbn™ network across flood affected areas of South East Queensland.
  • The number of homes and businesses impacted by outages on the nbn™ network is now around 9,400.
  • The majority of the impacts as a result of extensive damage to nbn™ infrastructure remain around Gympie, Sunshine Coast, Gold Coast and Greater Brisbane (in particular, western suburbs such as Indooroopilly, Yeerongpilly and St Lucia).
  • As services come back online, we are also seeing an increase in reported service faults. These faults are often caused by damage to individual properties from water and require a visit from an nbn technician.
  • We have teams on the ground doing the repairs and are experiencing an increase in demand for individual callouts and materials. While we are making progress with restorations, some of the repairs required are quite complex and access is still an issue in some areas.
  • We continue to work with emergency services and monitor current weather warnings in order to deploy our technicians where it is safe to do so – work will continue throughout the week.
  • Please remember, any equipment connected via the nbn™ network will not work during a power outage.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

8 March at 4:45pm AEST

  • We are continuing to restore the nbn™ network across flood affected areas of South East Queensland.
  • The number of homes and businesses impacted by outages on the nbn™ network is now around 10,370.
  • The majority of the impacts as a result of extensive damage to nbn™ infrastructure remain around Toowoomba, Lockyer Valley, Ipswich, Jimboomba, Beaudesert, Gympie, Sunshine Coast, Gold Coast and Greater Brisbane (in particular, western suburbs such as Indooroopilly, Yeerongpilly and St Lucia).
  • As services come back online, we are also seeing an increase in reported service faults. These faults are often caused by damage to individual properties from water and require a visit from an nbn technician.
  • We have teams on the ground doing the repairs and are experiencing an increase in demand for individual callouts and materials. While we are making progress with restorations, some of the repairs required are quite complex and access is still an issue in some areas. Work will continue throughout the week where safe to do so.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

8 March at 10:26am AEST

  • We are continuing to restore the nbn™ network across flood affected areas of South East Queensland.
  • The number of homes and businesses impacted by outages on the nbn™ network has fallen to 10,186 – down from 11,840 last night.
  • The majority of the impacts as a result of extensive damage to nbn™ infrastructure remain around Gympie, Sunshine Coast, the Gold Coast and Greater Brisbane (in particular, western suburbs such as Indooroopilly, Yeerongpilly and St Lucia).
  • As services come back online, we are also seeing an increase in reported service faults. These faults are often caused by damage to individual properties from water and require a visit from an nbn technician.
  • We have teams on the ground doing the repairs and are experiencing an increase in demand for individual callouts and materials. While we are making progress with restorations, some of the repairs required are quite complex and access is still an issue in some areas, and work will continue throughout the week.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

7 March at 4:02pm AEST

  • We are continuing to restore the nbn™ network across flood affected areas of South East Queensland.
  • The number of homes and businesses impacted by outages on the nbn™ network has fallen to 11,840 – down from 12,800 this morning.
  • The majority of the impacts as a result of extensive damage to nbn™ infrastructure remain around Gympie, Sunshine Coast, the Gold Coast and Greater Brisbane (in particular, western suburbs such as Indooroopilly, Yeerongpilly and St Lucia). We have teams on the ground doing the repairs, however work will continue throughout this week.
  • As services come back online, we are also seeing an increase in reported service faults. These faults are often caused by damage to individual properties from water and require a visit from an nbn technician. We are experiencing increased demand for callouts and materials, and there may be some delay as we work through those.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

7 March at 7:20am AEST

  • The nbn™ network is continuing to be restored across flood affected areas of South East Queensland.
  • The number of homes and businesses impacted by outages on the nbn™ network has decreased to around 12,800 from 17,000 yesterday.
  • The majority of the impacts are around the Gympie, Greater Brisbane, Sunshine Coast and Gold Coast areas, and are a result of extensive damage to nbn™ infrastructure. We have teams on the ground doing the repairs, however work will be ongoing throughout this week.
  • As services come back online, we are also seeing an increase in reported service faults. These faults are often caused by damage to individual properties from water and require a visit from an nbn technician. We are experiencing increased demand for callouts and materials,  and there may be some delay as we work through those.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.

6 March at 10:12am AEST

  • The nbn™ network is continuing to be restored across flood affected areas of South East Queensland.
  • The number of homes and businesses impacted by outages on the nbn™ network has fallen to around 17,000 with the majority of the impacts around the Gympie, Greater Brisbane, Sunshine Coast and Gold Coast areas.
  • The outages are primarily due to damage to nbn™ infrastructure and equipment, which require repair or replacement. nbn teams are working as fast as they can on repairs, but these are likely to go into next week.
  • There are currently 12 generators deployed across the nbn™ network in the impacted areas that are helping to keep local communities connected to the nbn™ network. nbn is also pausing planned outages in impacted areas until further notice.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.
  • We continue to be alerted to instances of people in flood-impacted areas receiving phone calls from scammers impersonating nbn and asking for funds to expedite the restoration of their service. nbn will never contact customers asking for payment or any other financial information and we urge anyone who receives one of these calls to never hand over their information and report it to Scamwatch when possible www.scamwatch.gov.au

5 March at 9.47am AEST

  • We continue to restore the nbn™ network across flood-affected areas of South East Queensland. Within the last two days, 107 sites and 7,818 services to homes and businesses have been recovered.
  • There are currently around 20,700 homes and businesses still affected by outages.
  • The current outages are primarily due to damage by floodwaters to nbn infrastructure. Areas predominantly affected continue to be in and around Brisbane, Gold Coast, Lockyer Valley, Moreton Bay, Maryborough and Gympie. nbn teams are working as fast as they can on repairs, but these are likely to go into next week.
  • The outage impacting Bribie Island due to a collapsed bridge has been resolved via a temporary fix.  A permanent fix will begin in the coming weeks.
  • Where possible, people in affected areas are encouraged to check the nbn™ outages page regularly and with their retail provider for specific information.
  • We’ve been made aware by members of flood-impacted communities that some residents have received phone calls from scammers impersonating nbn and asking for funds to expedite the restoration of their service. Please be aware nbn will never contact customers asking for payment or any other financial information and we urge anyone who receives one of these calls to report it to Scamwatch immediately at www.scamwatch.gov.au

4 March at 4:47pm AEST

  • Service restoration for the most flood affected areas of South East Queensland is continuing well, with just under 23,400 services affected by outages on the nbn™ network.
  • Areas predominantly affected continue to be in and around Brisbane, the Gold Coast, Lockyer Valley, Moreton Bay, Maryborough and Gympie.
  • The weather is beginning to stabilise however there are still several flood warnings in place and many areas are still inaccessible. Localised flash flooding and power outages may see an increase in the number of outages on the nbn™ network across areas.
  • Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly and to check with their retail provider for specific information.
  • We’ve been made aware by members of flood-impacted communities that some residents have received phone calls from scammers impersonating nbn and asking for funds to expedite the restoration of their service. Please be aware nbn will never contact customers asking for payment or any other financial information and we urge anyone who receives one of these calls to report it to Scamwatch immediately at www.scamwatch.gov.au

4 March at 10:15am AEST

  • Service restoration for the most flood affected areas of South East Queensland is continuing well, with just over 25,800 services affected by outages on the nbn™ network.
  • Areas predominantly affected continue to be in and around Brisbane, the Gold Coast, Lockyer Valley, Moreton Bay, Maryborough and Gympie.
  • The weather is beginning to stabilise however there are still several flood warnings in place and many areas are still inaccessible. Localised flash flooding and power outages may see an increase in the number of outages on the nbn™ network across areas.
  • Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly and to check with their retail provider for specific information.
  • Please stay safe, and listen to local media and emergency services for relevant flood warnings and weather reports.

3 March at 10:45am AEST

  • Service restoration for the most flood affected areas of South East Queensland is continuing well, with just over 33,200 services affected by outages on the nbn™ network.
  • Areas predominantly affected continue to be in and around Brisbane, Logan, Ipswich, Gold Coast, Scenic Rim, Sunshine Coast and Noosa, Lockyer Valley, Moreton Bay and Gympie.
  • Continuing severe thunderstorm activity that has led to localised flash flooding and power outages may see an increase in the number of outages across areas.
  • Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly and to check with their retail provider for specific information.
  • Please stay safe, and listen to local media and emergency services for relevant flood warnings and weather reports.

2 March at 10:25am AEST

  • The number of premises affected by outages on the nbn™ network has reduced from almost 64,000 late yesterday to approximately 50,000 across South East Queensland.
  • As flood waters have receded, we’ve been able to safely enter some areas to begin restoring services and carry out damage assessments.
  • We have successfully restored approximately 2100 services in the Gympie CBD following repairs and the restoration of power, as well as approximately 12,000 services in Brisbane.
  • We are working to restore the remaining services as soon as possible, however this may take some time due to floodwaters still making site access difficult and unsafe in some areas.
  • Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly and to check with their retail provider for specific information.
  • Please stay safe, and listen to local media and emergency services for relevant flood warnings and weather reports.

1 March at 3:40pm AEST

  • The number of premises affected by outages on the nbn™ network has risen to almost 64,000 across Brisbane, Logan, Ipswich, Gold Coast, Scenic Rim, Sunshine Coast and Noosa, Lockyer Valley, Moreton Bay and Gympie.
  • Power outages continue to be the main reason for loss of connectivity for customers. As flood waters recede, the damage to our infrastructure is becoming clear, and from today we’ll start to get an idea of repair and restoration timeframes. We’re aware of damage to our network in inner Brisbane at New Farm and also in Maryborough, Moggill, Beerwah and Bribie Island.
  • Where safe, we started service restorations in the Gympie CBD today, and also damage assessments.
  • Our crews are working to restore services safely and as quickly as possible, however it is difficult to access the nbn™ network in some areas.
  • As power is restored, we anticipate many premises will come back online, however we have also incurred network damage, which we won’t be able to assess until the waters recede.
  • Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly and to check with their retail provider for specific information.
  • Please stay safe, and listen to local media and emergency services for relevant flood warnings and weather reports.

1 March at 9:20am AEST

  • The number of premises affected by outages on the nbn™ network has risen to almost 62,000 across Brisbane, Logan, Ipswich, Gold Coast, Scenic Rim, Sunshine Coast and Noosa, Lockyer Valley, Moreton Bay and Gympie.
  • Power outages continue to be the main reason for loss of connectivity for customers. As flood waters recede, the damage to our infrastructure is becoming clear, and from today we’ll start to get an idea of repair and restoration timeframes. We’re aware of damage to our network in inner Brisbane at New Farm and also in Maryborough, Moggill, Beerwah and Bribie Island.
  • With power restored to parts of Gympie, where safe, we’ll start inspections and restorations to the CBD this morning.
  • Approximately 11 generators are working across most affected areas of the Sunshine Coast, Gympie, Maryborough and Greater Brisbane.
  • Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly and to check with their retail provider for specific information.
  • Please stay safe, and listen to local media and emergency services for relevant flood warnings and weather reports.

28 February at 4:47pm AEST

  • As of late this afternoon, approximately 51,500 premises are affected by outages on the nbn™ network across Brisbane, Logan, Ipswich, the Gold Coast, Scenic Rim, Sunshine Coast and Noosa, Lockyer Valley, Moreton Bay and Gympie.
  • Power outages remain the predominant cause of disruption to services. Approximately 20 generators are working across most affected areas of the Sunshine Coast, Gympie, Maryborough and the Greater Brisbane Area where it has been safe for us to install them. We are continuing to work with power authorities for updates and site access (where required).
  • As waters recede, we’ll have a better understanding of the damage that has been done to the nbn™ network. When it is safe for technicians to do their assessments, we’ll have a clearer idea of how long it will take to repair our infrastructure and fully restore services.
  • Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly and to check with their retail provider for specific information.
  • Please stay safe, and listen to local media and emergency services for relevant flood warnings and weather reports. 

28 February at 7:18am AEST

  • Severe weather and flooding across South East Queensland has continued to disrupt parts of the nbn™ network. At 7am local time 41,140 premises were impacted across parts of Brisbane, Logan, Ipswich, Gold Coast, Scenic Rim, Sunshine Coast and Noosa, Lockyer Valley, Moreton Bay and Gympie.
  • The majority of outages are being caused by local power outages. nbn has deployed around 20 generators across the area to maintain access to the nbn™ network. We continue to work with local authorities and power companies to provide access to the nbn™ network and will deploy temporary network equipment and generators where needed and it is safe to do so.
  • Some outages have been caused by damage from floodwaters. Once floodwaters recede and it is safe, we will be able to assess the damage and start restoration them. This could take a number of days due to the ongoing floodwaters across the area.
  • As the weather moves south, some impacts to the nbn™ network are expected in Northern NSW. We are monitoring the situation very closely and where possible, people in affected areas are encouraged to check the nbn™ outages page and their retail provider for specific information.
  • Please stay safe and listen to local media and emergency services for relevant flood warnings and weather reports.

27 February at 5:07pm AEST

  • Severe weather and flooding across South East Queensland has continued to disrupt parts of the nbn™ network. At 4pm local time 26,830 premises were impacted across parts of Brisbane, Logan, Ipswich, Gold Coast, Sunshine Coast and Noosa, Lockyer Valley, Moreton Bay and Gympie.
  • These outages are being caused by local power disruption and damage from floodwaters. nbn has deployed around 20 generators across the area to maintain access to the nbn network. We continue to work with local authorities and power companies to provide access to the nbn™ network and will deploy temporary network equipment and generators where needed and it is safe to do so.
  • Once floodwaters recede and it is safe, we will work as fast as we can to restore services in the areas impacted by the outages.
  • We expect the impact on the nbn network to continue to grow overnight as the weather front moves across South East Queensland and are closely monitoring the situation.
  • We are closely monitoring the situation and where possible, people in affected areas are encouraged to check the nbn™ outages page and their retail provider for specific information.
  • Please stay safe and listen to local media and emergency services for relevant flood warnings and weather reports.

27 February at 7:20am AEST

  • Overnight, the severe weather and flooding across South East Queensland continued to cause outages across the nbn™ network. These outages are being caused by power disruption and damage from floodwaters.
  • At 6am local time 19,883 premises were impacted across parts of Brisbane, Logan, Ipswich, Gold Coast, Sunshine Coast and Noosa, Lockyer Valley, Moreton Bay and Gympie.
  • In areas of South East Queensland where power has been restored, you may still experience access issues. People in those areas who have power but cannot access the nbn™ network should contact their retail provider for help.
  • nbn continues to work with local authorities and power companies to provide access to the nbn™ network in impacted areas and will deploy temporary network equipment and generators where it is safe to do so. Once floodwaters recede and it is safe, we will work as fast as we can to restore these services.
  • We are closely monitoring the situation and where possible, people in affected areas are encouraged to check the nbn™ outages page and their retail provider for specific information.
  • Please stay safe and listen to local media and emergency services for relevant flood warnings and weather reports.

26 February at 5:02pm AEST

  • At 4pm local time today there are outages on the nbn™ network across South East Queensland impacting 9,979 premises. Areas impacted include parts of Brisbane, the Sunshine Coast, Lockyer Valley, Moreton Bay, Logan, Gympie and North and South Burnett Regions.
  • These outages are caused by power outages and damage from floodwaters and more severe weather is expected over coming days.
  • nbn continues to work with local authorities and power companies to provide access to the nbn™ network in impacted areas and will deploy temporary network equipment and generators where it is safe to do so. Once floodwaters recede and it is safe, we will work as fast as we can to restore these services.
  • Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly as well as their retail provider for specific information.
  • Please stay safe and listen to local media and emergency services for relevant flood warnings and weather reports. 

26 February at 8:25am

  • As a result of the severe weather impacting parts of South East Queensland, nbn is aware of outages in areas including the Sunshine Coast, Lockyer Valley, Moreton Bay, Logan, Gympie and North and South Burnett Regions. These outages are being caused by power outages and damage from floodwaters.
  • We are working with local authorities and power companies to provide access to the nbn™ network in impacted areas and deploying temporary network equipment and generators where it is safe to do so.
  • There are approximately 6,656 customers experiencing a disruption, and nbn is closely monitoring the situation as more severe weather is expected over coming days.
  • Please stay safe and listen to local media and emergency services for relevant flood warnings and weather reports.
  • Where possible, people in the affected areas are encouraged to check the nbn™ outages page regularly as well as their retail provider for specific information.
First published 26 February 2022