Skip to the article content

Preparing to connect or modify the nbn® network


Your guide to installing and modifying nbn supplied equipment





Installation and equipment


As the installation process differs by technology and location, we recommend visiting our Check Your Address page to see if the nbn network is available in your area. Here you will learn what type of nbn technology is being used to connect your premises to the network.



Concerns relating to the quality of your installation


If you have concerns relating to the installation quality of your nbn supplied equipment, visit our Help and Support section for more information.


Removal and relocation of nbn supplied equipment


If you’re renovating, re-arranging rooms or need to remove or relocate your nbn supplied equipment (such as an nbn connection box, associated cables and other equipment), please note there are costs and considerations associated with any relocation or removal of nbn supplied equipment.


Demolition

If you have a planned building knockdown or demolition and require the removal of nbn supplied equipment (such as an nbn connection box, associated cables and other equipment), please visit our Modifying nbn infrastructure page and complete the application form.

A member of the Relocation Works team will be in contact to provide you with assistance and any associated costs to complete the work.




Renovation or Relocation


Internal nbn supplied equipment

If you need existing nbn supplied equipment or cabling within your home or business modified or relocated (such as an nbn connection box, associated cables and other equipment), you may be able to engage a registered cabler to complete this work under nbn’s Authority to Alter guidelines.

Please note, this only applies to nbn’s Fixed Line technologies including FTTN, FTTC, HFC and FTTP. You can check the nbn technology at your address here. If you are looking to relocate your external nbn supplied equipment, or you’re using satellite or Fixed Wireless technology, you will not be able to contact a registered cabler as this is not covered under our Authority to Alter.


A list of registered cablers can be found at the Australian Registered Cablers website *


If you are a registered cabler, see our cabling guidelines page for information.

If you are using Fixed Wireless technology, please visit the Modifying nbn infrastructure page and complete the application form. A member of the Relocation Works team will be in contact to provide you with assistance and any associated costs to complete the work.

External nbn supplied Equipment

For external nbn equipment relocations in your home or business, please visit the Modifying nbn infrastructure page and complete the application form. A member of the Relocation Works team will be in contact to provide you with assistance and any associated costs to complete the work.




Moving house


Moving out

It is a legal requirement that you leave the nbn supplied equipment such as the connection box and cables if you are moving out of your house.


Moving in

If you’re moving into a premises connected to the nbn network and discover the nbn supplied equipment has been removed, please contact your phone and internet provider and they will arrange for the equipment to be reinstalled. This may delay your new nbn network connection. There are however more steps you can take to help experience a smooth relocation to your new address.


Are you connected to the nbn network by satellite?


If your nbn supplied equipment has been installed in an area that is causing a serious hazard, safety concern or impacting the use of your medical alarm, please call 1800 687 626 immediately.

If your nbn supplied equipment has been removed by a third party or is missing, please contact your phone and internet provider directly so they can arrange for reinstallation.

If you’re relocating existing nbn supplied equipment due to service performance, please first consider optimising your internet connection by speaking to your provider about your specific needs.


Removal or relocation of nbn supplied satellite equipment


If your existing nbn supplied satellite equipment or cabling requires removal, modification or relocation within your home or business, please choose between the following forms:









Check your address to learn about your nbn connection status and more








*

Please note: nbn does not provide accreditation for the companies listed on this website (or other companies who may be capable of providing the services), nor should the inclusion of a link on this website be construed as an endorsement from nbn.