Industry consultation

nbn is tasked to design, build and operate Australia's national broadband network (the nbn™ broadband access network), in order to provide Australian premises access to fast broadband. To deliver this task, nbn is committed to establishing an ongoing dialogue with its current and potential customers to better understand their views, experience and needs across a broad spectrum of topics.

This page contains the details of past and present nbn consultation and discussion papers all of which have greatly assisted to form solutions and to refine nbn’s approach. We appreciate the ongoing involvement of industry in these consultations and encourage further and ongoing participation as we continue.

Access seekers may make written requests for information regarding specific aspects of nbn™ products, activities or services, in accordance with the process outlined.

Current consultation processes

Consultation archive

nbn has previously conducted consultations on the following topics. Copies of these documents can be obtained on request by contacting nbn through feedback@nbnco.com.au with the Subject line: 'Consultation Paper Request', and the details of the paper requested in the email body

Product consultation (general)

• Wholesale Bitstream Product (Customer Feedback December 2009)
• Industry consultation on product papers (August 2010)
• Fibre access service technical discussion paper for multicast (November 2011)
• Traffic class performance discussion paper (December 2011)
• Network interface discussion paper (December 2011)
• Network availability discussion paper (December 2011)
• Business and enterprise fibre access services discussion papers (December 2011)
• IPv6 discussion paper (September 2012)

Wholesale Broadband Agreement (WBA) consultation

• WBA (May 2011)
• WBA and SAU Discussion Paper (July 2011)
• WBA (September 2011)
• WBA (October 2011)
• WBA (November 2011)
• Contract development process (2012)
• Dispute management appointments (January 2012)
• Dispute Guidelines (May-October 2014)
• Insurance provisions for Approved Pool & Panel Terms (September-November 2014)

Satellite development consultations

• Expression of interest – interim satellite
• First release satellite service (trial) agreement
• Interim satellite service agreement (July 2011)
• Interim satellite service agreement (second release)

Other consultations

• Connecting to the nbn™ consultation paper (October 2010)
• Access seeker Accreditation (Fibre Network) (December 2010)
• Customer installations briefing paper and call for expressions of interest (September 2012)