Preparing to connect to the nbn™ broadband access network

To help you prepare for the switch, here is a guide on what you need to consider.

Outbuildings and granny flats

For outbuildings or granny flats that share the same address as the primary residence on a block of land, you may need to extend your existing nbn™ broadband access network service from the primary residence.

New properties or properties under construction

By being nbn™ ready, you’ll have the opportunity to create a connected environment that helps make the most of services over the nbn™ broadband access network. 

If you are building or moving into a new home, all you need to do is ask your developer or builder if they have applied to connect to the nbn™ access network.

Renting or leasing

Check your address and find out if the nbn™ broadband access network is available in your area. If it is, you may be required to contact your landlord or property manager before proceeding.

In the case where a landlord firmly objects we suggest contacting your local tenant advice service or union as the laws may differ between states and regions.

Device compatibility

The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with such as Medical alarms, autodiallers or emergency call buttons.

Make sure you register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.

Installation and equipment

Depending on the location, nbn uses a mix of technologies to connect to the nbn™ broadband access network. The installation process differs by technology, so check your address to find out if the nbn™ broadband access network is available in your area and what type of technology/equipment is required to connect your premises.

Premises that require trenching

There are some cases where a property owner may be required to organise digging a trench to prepare for a connection to the nbn™ broadband access network. If you are unsure of the trenching requirements for your premises, please contact your phone or internet provider.
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*nbn is a provider of wholesale speeds to phone and internet providers. Your experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by network congestion on nbn’s Fixed Wireless network, including during busy periods. Satellite users may experience latency. nbn™ wholesale speed tiers available to your provider vary depending on the access technology in your area.