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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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This location is connected to the nbn^® network

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nbn signs on delivery partners to deploy HFC network at scale

14 July 2016

Key points:

nbn signs Multi-technology Integrated Master Agreements (MIMAs) with Delivery Partners
The agreements enable the construction of the nbn™ network to homes and businesses in the Telstra HFC footprint
Six Delivery Partners announced following a competitive contract sourcing process: Lend Lease, Broadspectrum, Fulton Hogan, Downer, ISGM and BSA

nbn has today signed contracts with six Delivery Partners to deliver the nbn™ network to homes and businesses across the Telstra HFC footprint within Australia.

Following a multi-stage contract sourcing process, nbn has appointed Lend Lease, Broadspectrum, Fulton Hogan, Downer, ISGM and BSA to carry out the construction of the nbn™ network across the Telstra HFC footprint. In June, nbn launched its HFC product on the former Optus network in Redcliffe QLD, with customers now joining the nbn™ network on the final MTM technology.

The deployment of the nbn™ network within the Telstra HFC footprint leverages the existing Telstra cable-TV network to the premises, enabling the network to be deployed quickly and cost effectively. Premises will be primarily connected to nbn’s upgraded HFC technology, however, they will also be connected via deployment of a multi-technology mix (MTM) solution.

nbn Chief Network Engineering Officer Peter Ryan said: “The nbn™ network is now available to more than 2.9 million homes and businesses around Australia. With this additional work from our Delivery Partners the HFC network will be deployed at scale to enable nbn to meet its 2020 targets.

“With this process we have ensured the most appropriate Delivery Partners are doing the work. They have enormous experience in construction in the telecommunications industry which will help us roll it out faster.

“Under the HFC Delivery Agreement announced in April 2016, Telstra will manage the MIMA Delivery Partners in the construction of the network within the Telstra HFC footprint. Telstra’s management of the MIMA Delivery Partners will be undertaken in close consultation with nbn,” said Mr Ryan.

Fast broadband is now being made available across the country through the HFC network and we encourage people to check their address on the nbn website. The HFC network will deliver wholesale speeds up to 100Mbps download and 40Mbps upload.

Media enquiries

Tony Brown	Dan Holland
Phone: +61 409 673 843	Phone: +61 429 364 299
Email: tonybrown@nbnco.com.au	Email: danholland@nbnco.com.au

Notes to editors

nbn and Telstra HFC Delivery Agreement (announced April 2016)

In April 2016, Telstra signed the HFC Delivery Agreement (HFCDA) with nbn to provide planning, design, construction and construction management services within the Telstra HFC footprint.
Following on from that, these MIMA contracts are the arrangements under which Delivery Partners will undertake field construction activities in the Telstra HFC Footprint under the management of Telstra, in close consultation with nbn.
The HFC Delivery Agreement (HFCDA) complements and streamlines the existing arrangements nbn has with Telstra, meaning a faster rollout so that that all RSPs have earlier non-discriminatory access to the nbn™ network thereby promoting competition in downstream retail markets.
Once the build is completed, it will be handed to nbn for operation. Telstra will be required to adhere to nbn planning and design requirements which are designed to ensure the delivery of open access layer two bitstream services to all RSPs as soon as possible. Telstra’s role will be limited to engineering, design, some construction, procurement and construction management. Decisions regarding the release of footprint for sale, product development, and the provision of information about the rollout will continue to be matters for nbn.
nbn and Telstra have pre-existing and additionally agreed measures to address potential concerns about Telstra’s roles as both a customer of nbn and its role under the HFCDA.

nbn and Telstra Definitive Agreements

In 2011, nbn and Telstra signed the initial Definitive Agreements for the use of existing Telstra infrastructure and the migration of former wholesale customers from Telstra’s legacy network to the nbn™ network, with payments progressively scheduled as the new services were activated.
In 2014, the nbn and Definitive Agreements were amended to allow nbn to access and progressively acquire existing Telstra network infrastructure to enable the deployment of the multi-technology mix as required.
These amendments in 2014 did not change the overall value of the Definitive Agreements with Telstra.

For more information, visit www.nbn.com.au

nbn signs on delivery partners to deploy HFC network at scale

14 July 2016

Media Release

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