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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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NBN rollout expands in Western Australia

21 May 2014

The information in this media release was accurate at the date of publication. It may no longer be current and you should not rely on this information.

An additional 6,300 homes and businesses across three regions in Western Australia are set to receive fast broadband.

The latest construction maps show the National Broadband Network (NBN) will be rolled out using fibre and fixed wireless technologies across parts of the following regions and communities:

Mandurah

Dudley Park

Perth

Rivervale
Lathlain

South West

Brunswick (surrounds)
Stratham
Boyanup

This continues the momentum of the NBN rollout in Western Australia with over 13,300 home and business owners already connected to the NBN.**

NBN Co spokesperson Peter Gurney, said more people in Western Australia are a step closer to receiving fast, affordable and reliable broadband.

“The NBN can open up opportunities for families and business owners to participate in the digital economy. Fast broadband can help deliver improved access to e-health resources, online education, teleworking opportunities and entertainment on demand.

“For many homes, farms and businesses in rural and regional Western Australia the rollout of the NBN will provide access to internet speeds and bandwidth that many in the big cities take for granted.

“To be one of the first in your community to connect to the NBN, check our website and call your preferred phone provider or internet company when it becomes available.

The detailed maps showing the areas to be covered by the network are available at: www.nbnco.com.au/rollout/rollout-map. ***

On average it takes around 12 months from the start of construction until residents and business owners can access services over the NBN from phone and internet providers. A list of service providers can be found at www.nbnco.com.au/serviceproviders.

Media enquiries

Frances Kearey

02 9927 4200

media@nbnco.com.au

Notes to editors

• As part of the Statement of Expectations released in April 2014, NBN Co is working to ensure all Australians have access to fast broadband as soon as possible, at affordable prices, and at the least cost to taxpayers. The Statement provides for the NBN to be built in the most cost-effective way using the technology best matched to each area of Australia.

• The rollout maps on the NBN Co website are intended to be an accurate picture of the state of the rollout as it stands today. The maps will be updated as the shape of future rollout becomes clearer.

• People who can order a service from their phone company or internet provider and want to make the switch to the NBN now should search ‘getting connected’ on the nbnco.com.au website.

• Home and business owners in the fixed line footprint who are scheduled to have their landline phone, ADSL internet and Telstra cable internet services disconnected on a particular date will receive letters from NBN Co with details about how to switch to the NBN. Services not replaced by the NBN include some TransACT, OptiComm, some Telstra Velocity services and others. For a full list please visit www.nbnco.com.au/switchoff or call NBN Co on 1800 687 626. Optus cable internet services may also be switched off on a different date and existing customers will be advised separately.

• In fixed wireless areas copper phone lines will remain in place to provide a landline telephone service. Before the network equipment is installed for a fixed wireless service, a validation test will be carried out.

• Premises which are unable to be served by fixed wireless may be able to receive NBN Co’s long term satellite service when it becomes available. Visit www.nbnco.com.au/satellite for more information.

• Visit www.nbnco.com.au for more information

*Your experience including the speeds actually achieved over the NBN depends on some factors outside our control like your equipment quality, software, broadband plans and how your service provider designs its network.

**Premises activated as reported in the National Broadband Network – Rollout information weekly summary.

***The new rollout maps identify one or more areas where NBN Co has commenced building or intends to build the NBN. From the commencement of work through to when a construction area “goes live”, NBN Co undertakes a series of steps that may result in changes to the design of the network in the respective area, possibly involving the movement of the boundaries. NBN Co may update the map in the future in the event of boundary changes.