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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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nbn encourages seniors to embrace the internet and enjoy more meaningful connections

06 October 2022

nbn has launched its first national campaign aimed at seniors, their families and carers.

The Made for More Meaningful Connections campaign has been developed to counter the lower number of seniors that use the internet compared to others in the community.

The campaign connects seniors with the digital tools they need, both online and at community events, to make the most of the nbn network and is supported by a new, dedicated webpage nbn.com.au/GetConnected containing information on what to consider when purchasing a nbn-powered plan from a phone and internet provider¹.

The page also links to helpful resources like nbn’s Online Skills Check and Resources (OSCAR), as well as a checklist to help simplify the connection process.

The need for nbn to help improve seniors' online experience is clear - The 2021 Australian Digital Inclusion Index report highlighted that, while digital inclusion among senior Australians is improving, they still have a lower inclusion score overall.

On average, 73 percent² of Australians feel included or highly included, but for those aged 65-74 this drops to 46 percent² and drops even further for those 75 years or older to 27 percent².

As part of the company’s commitment to improving the digital capability for seniors, nbn will be hosting a range of community events aimed at providing seniors with information about the internet, connected devices, how to stay safe online, and tips to choose an internet provider and connect to the internet.

The campaign launched on 3 October 2022 and will run on TV, cinema, radio, digital and social media.

nbn Local General Manager, Chris Cusack, said:

“We’re breaking down the barriers which prevent some older Australians from taking advantage of the digital world – we believe everyone should enjoy the benefits.

“Seniors tell us using the internet is vital to them, with almost three quarters 3 of older Australians who used our OSCAR tool rating their digital skills as important.

“The biggest opportunity for seniors to develop their digital skills is around the management of personal information online – around 60 percent³ are unsure about how their personal information is used.

“The digital tools we provide help seniors to navigate the digital world and provides them the information they need to use the internet safely and with confidence, so they can do their banking, shopping online, and connect with family and friends.

“It’s easy to get this information. Seniors, a carer, or an immediate family member can contact a phone and internet provider to discuss what they use, or how they would like to use the internet and get a plan recommended to suit their needs. Visit nbn.com.au/GetConnected for more information.”

Media enquiries

Zara Hopcroft
NBN Co Media Hotline
Phone: 0429347940
Email:
zarahopcroft@nbnco.com.au

Media resources

Media release

Notes to the editor

nbn hosts community events online and in person. Events can be set up upon request. Visit: https://www.nbnco.com.au/corporate-information/media-centre/events

1 Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network). Speeds may also be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods. Satellite end customers may also experience latency.

2 https://www.digitalinclusionindex.org.au/dashboard/Exclusion.aspx

3 Based on 11,421 surveys from the nbn Online Skills Check and Resources taken between March 2021 and September 2022.

For more information, visit www.nbn.com.au