Your address

The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

View more address information

We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

View more address information

The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

View more address information

Learn more

Note: Some premises may require more work before they are ready to connect.

View more address information

Learn more

More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

View more address information

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

Choose a provider

Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

View more address information

nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

Choose a provider in your area

We’re planning to change your nbn technology.

View more address information

Learn more

This location is connected to the nbn^® network

We’re planning to change your nbn technology.

View more address information

Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

View more address information

Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

View more address information

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

View more address information

Learn more

This location is connected to the nbn^® network

View more address information

NBN Co confirms successful FTTN speed test

16 April 2014

First in-premises trial delivers raw download speeds of 105 Mbps*

The first in-premises test by NBN Co of fibre-to-the-node (FTTN) technology has delivered raw download speeds of 105 megabits per second (Mbps) and upload speeds of 45 Mbps.*

The technology trial was conducted recently by NBN Co engineers in Umina, near Woy Woy, on the NSW Central Coast.

Engineers installed a VDSL modem in a shopfront and then connected the existing copper telephone line to a node cabinet in the street.

The node cabinet, which has been erected alongside a Telstra pillar around 100 metres from the shopfront, converts electrical signals transmitted over copper wires into pulses of light that can travel over optical fibres.

NBN Co Chief Executive Officer, Bill Morrow, said:

“This is an important milestone in the rollout of the National Broadband Network (NBN).

“It demonstrates that existing technologies such as the copper network are capable of playing a vital role in delivering high speed broadband to Australians.”

NBN Co Chief Operating Officer, Greg Adcock said:

“As outlined at our analysts’ update today, this speed test is a result of the work by our engineers and construction crews to install a small number of node cabinets in Umina on the NSW Central Coast and Epping in Melbourne’s northern suburbs to pilot the construction and delivery of FTTN.

“Once active, the next step will see NBN Co invite retail service providers to take part in a limited FTTN end user trial in these locations. The aim will be to test the delivery and end user experience of high speed broadband via FTTN to a small number of premises at each location.”

The results of the technology trial bolster the findings of the Strategic Review conducted by the company and published in December 2013.

The Strategic Review determined that the NBN could be delivered sooner and more cost-effectively by

incorporating existing capable telecommunications networks with an upgrade path – such as copper and hybrid fibre coaxial cable (HFC) – into the rollout.

According to the Strategic Review, a mixed technology NBN:

is estimated to be capable of delivering wholesale download speeds of up to 100Mbps to retail service providers providing services to at least two-thirds of Australians in the fixed-line footprint by 2019,compared to an estimated 57 per cent under the re-evaluation of the previous plan;*

could save taxpayers more than $31 billion compared to the Fibre to the Premises-only rollout model; and

could lead to less disruption and less invasiveness to the homes and driveways of millions of Australians

The company is planning a widescale commercial rollout of technologies including FTTN next year following the renegotiation of NBN Co’s Definitive Agreements with Telstra.

Media enquiries:

Simone Bergholcs

0417 849 191

simonebergholcs@nbnco.com.au

NBN Co Media Hotline

02 9927 4200

media@nbnco.com.au

Notes to editors

NBN Co is committed to fulfilling the Federal Government’s policy goal of ensuring that Australians have access to fast broadband as soon and as cost-effectively as possible, as set out in the Federal Government’s Statement of Expectations to the company http://bit.ly/1p6t345
A Strategic Review carried out by NBN Co and completed in December 2013 recommended that the NationalBroadband Network could be rolled out faster and as cost-effectively as possible by utilising a wider range of best-fit technologies and taking into consideration existing infrastructure. http://www.nbnco.com.au/aboutus/media/news/strategic-review.html
For more information, visit www.nbnco.com.au

*NBN Co provides services to its wholesale customers, telephone and internet service providers, and does not provide services directly to end users. This trial involved testing speeds over physical network layers rather than end user speeds. End user experience including the speeds actually achieved over the NBN depends on some factors outside our control like equipment quality, software, broadband plans and how the end user’s service provider designs its network.

Downloads

NBN Co confirms successful FTTN speed test

16 April 2014

Media Release Template

Download (PDF - 144 KB)