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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

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Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Planned technology

nbn Satellite*

Good news! It looks like your location may be eligible for the business nbn^® Satellite Service⁺. The business nbn Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider.

An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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We’re planning to change your nbn technology.

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This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

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Learn more

This location is connected to the nbn^® network

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Parts of Gympie and Sunshine Coast regions to receive high-speed NBN

26 February 2013

The company building Australia's National Broadband Network, NBN Co, today unveiled the local government areas where planning proposals will be lodged to deliver high-speed fixed wireless broadband.

Over the coming months, NBN Co and its design and construction partners will work with local governments to identify appropriate locations for fixed wireless network infrastructure in and around the Gympie and Sunshine Coast area.

"For decades, rural and regional Australia has been left behind when it comes to telecommunications," NBN Co's Community Account Manager, Ryan Williams said.

"NBN Co's plan to deliver high-speed broadband to every Australian premises using one of three technologies - fibre, fixed wireless and satellite - aims to help change that.

"Subject to final planning and other approvals, the fixed wireless network plans to cover parts of the Sunshine Coast Regional Council and Gympie Regional Council areas and it is expected facilities will start to be switched on in stages from late 2014," he said.

"This announcement is tremendous news for these regions, many of which have little or no access to high-speed broadband, or those confined to a limited service, such as dial-up or broadband over the mobile network.

"Fixed wireless aims to deliver speeds and services that city people take for granted. With services delivered over the NBN you can download a movie in minutes, enjoy video calls with fewer drop outs, and get the whole family on line at once*, all at a price that is less than what you might think," Mr Williams said.

NBN Co's fixed wireless network is designed to offer internet service providers with wholesale access speeds of up to 25/5Mbps.**

Unlike a mobile wireless service, where speeds can be affected by the number of people moving into and out of the area, NBN Co's fixed wireless network is engineered to deliver services to a fixed number of premises within a coverage area.

-ends-

MEDIA INQUIRIES:

Press Office: Luke Rix

Phone: 02 9213 2320

Notes to editors

The National Broadband Network is designed to provide high-speed broadband access to 100% of premises - around 93% of premises by fibre, and the remainder via fixed wireless or satellite.

As a general rule communities with more than 1,000 premises, and some centres with even fewer premises if they are close to supporting network infrastructure, are due to be served by fibre.

NBN Co's fixed wireless and satellite networks will serve communities with low population density where it is impractical or uneconomical to rollout fibre optic cable.

Fixed wireless services are delivered by radio communications via antennae that transmit a signal direct to a small outdoor antenna on a home or business.

A standard installation of network equipment, including an outdoor antenna and a network termination device will be installed free of charge.

Before the network equipment is installed, a service validation test will be carried out. Those premises unable to be serviced by fixed wireless will receive NBN Co's Long Term Satellite Service.

Residents unable to access the fixed wireless service will be able to connect via NBN Co's satellite service. Residents in certain areas may already be able to access the NBN Interim Satellite Service.

In fixed wireless areas, copper phone lines will remain in place to provide a telephone service.

For more information visit www.nbnco.com.au or call the NBN Co Contact Centre on 1800 OUR NBN (1800 687 626)

* Your experience depends on some factors outside our control, like your equipment quality, software, broadband plans and how your service provider designs its network.

** NBN Co is designing the NBN to be capable of delivering these speeds to NBN Co's wholesale customers (internet service providers). Speeds achieved and applications received by retail customers will depend on a number of factors including the quality of their equipment and in-premises connection, the broadband plans offered by their service provider and how their service provider designs its network to cater for multiple end users

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Parts of Gympie and Sunshine Coast regions to receive high-speed NBN

26 February 2013

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