Corporate policies | nbn

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The nbn^® network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Read more about the process

*Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit the Fire and lift page for information on registering these services.

^{^}nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit the Which services will be switched off? page or contact us.

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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at the Which services will be switched off? page

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Next steps

Construction of the nbn^® network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

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We expect to have more information about the availability and technology in your area soon.

Please check back periodically for updates on when your premises will be ready to connect.

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The nbn^® network is not currently available at your premises

Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers.

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Note: Some premises may require more work before they are ready to connect.

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More work required

Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates.

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

Choose a provider in your area

Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

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Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

Disconnection information

Premises connected to the nbn^® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order.

Read more for regional and remote Australia

Planned technology

nbn Satellite*

Disconnection information

Premises connected to the nbn^® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order.

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

Choose a provider in your area

Choose a provider in your area

We’re planning to change your nbn technology.

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Learn more

This location is connected to the nbn^® network

We’re planning to change your nbn technology.

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Next steps

You're ready to change to a new nbn^® technology

Learn more about changing technologies

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Next steps

Looks like you're ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

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Next steps

Activate your nbn connection

The next step is to contact a phone or internet provider and order an nbn powered plan.

View more address information

Learn more

This location is connected to the nbn^® network

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NBN Co has an extensive suite of policies designed to enable managers and employees to make informed judgements and decisions in a wide range of situations.

The below documents set out nbn's current commitments to Health and Safety, Quality and the Environment and are indicative of the behaviours and work environment expected at nbn. They may reference other nbn policies not posted here.

General policies

Code of conduct

12 May 2026

Download (PDF 16 MB)

Conflicts of interest – employees and contractors policy

25 March 2025

Download (PDF 434 KB)

Diverse, respectful and inclusive workplace policy

10 November 2025

Download (PDF 616 KB)

Environment policy

12 May 2026

Download (PDF 416 KB)

Gifts or benefits policy

25 March 2025

Download (PDF 525 KB)

Safety and wellbeing policy

10 December 2024

Download (PDF 798 KB)

nbn Whistleblower Policy

12 October 2026

nbn Whistleblower Policy

Download (PDF 523 KB)

PID Act – whistleblower supporting information

List of nbn's whistleblower protection officers (PID & CATA)

12 October 2026

List of nbn's Whistleblower Protection Officers (public interest disclosure act & corporations/ taxation administration Act's)

Download (PDF 122 KB)

PID form

12 October 2026

nbn Public Interest Disclosure form

Download (PDF 253 KB)

PID glossary of terms

12 October 2026

nbn PID Glossary of Terms

Download (PDF 266 KB)

PID information sheet for disclosers

12 October 2026

nbn PID act information sheet for disclosers

Download (PDF 362 KB)

PID procedures

12 October 2026

nbn Public Interest Disclosure Procedures

Download (PDF 310 KB)

CATA Regime – whistleblower supporting information

CATA disclosure form

12 October 2026

nbn Public Interest Disclosure form

Download (PDF 253 KB)

CATA disclosure procedures

12 October 2026

nbn Corporations Act and Tax Administration Act (CATA) Information Sheet for Disclosures

Download (PDF 283 KB)

CATA glossary of terms

12 October 2026

nbn CATA glossary of terms

Download (PDF 238 KB)

CATA information sheet for disclosers

12 October 2026

nbn Corporation act and Tax Administration Act (CATA) information sheet for disclosers

Download (PDF 403 KB)

List of nbn's whistleblower protection officers (PID & CATA)

12 October 2026

List of nbn's Whistleblower Protection Officers (public interest disclosure act & corporations/ taxation administration Act's)

Download (PDF 122 KB)

nbn reviews and updates its policies from time to time.