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John commenced his appointment as NBN Co’s Chief Operations Officer on 1 October 2023 after previously holding the position of Chief Engineering Officer and leading the network, engineering services and security teams.

In his position as Chief Operations Officer, John is responsible for activating, operating and assuring the nbn® network, supply management as well as overseeing contact centres and self-service portals.

John has a long history of international experience in network and service delivery operations working for national telecommunications organisations including British Telecom, Spark (formerly Telecom New Zealand) and Telstra. These roles have been complemented with extensive commercial operational experience gained from working with international business partners across India, Malaysia and the Philippines.