Getting connected - a guide for business
Check your business address to find out when the nbn™ broadband access network will be available in your area.
If it isn’t currently available at your address, you can register for updates.
If the nbn™ broadband access network is being rolled out in your area we will be in touch directly to let you know when your business is ready to connect.
Once you have confirmed your business is ready to switch, the next step is to contact your preferred service provider to order a service. Your preferred service provider will arrange everything you need to get connected.
There are a range of different plans available from a number of different service providers. Your preferred service provider should also be able to give you any advice you may need on connecting other important business services like EFTPOS, fax machines, or security alarm systems. See also ‘What business services are affected?’
To avoid disruption to your business, it's important you switch your affected landline phone and internet services before they are disconnected.# Once you have confirmation that you can switch, you will have 18 months to move your services before the existing network is switched off.
As affected landline phone and internet services will be disconnected, you should switch as soon as you can.# (Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected.) This will help you avoid any last-minute rush to connect. It will also help to lower the risk of a break in services.
If your current service is delivered via an ADSL service, installation of nbn™ supplied equipment on the exterior of your premises should not interrupt your existing landline phone and internet services.
If you have existing pay TV or cable internet services, there may be a slight interruption to your service during the installation of your nbn™ supplied equipment.
Yes. "Number porting" rules will not change with the introduction of the nbn™ broadband access network.
To be sure you keep your phone number, ask your service provider to confirm that they will keep your phone number when you transfer your service over to the nbn™ broadband access network.
Keep in mind that if you have special business number/s, you may have to pay your provider to keep it.
For more information, visit ACMA's website for full details of number portability rules.
Beyond your nbn™ connection box, your nbn™ approved installer won’t carry out internal wiring or permanent cabling through wall, floor or ceiling cavities. This must be done by a registered cabler.
Choosing the right solution for your business
Business services that may be impacted by the switch
Equipment connected to services over the nbn™ broadband access network will not work during a power blackout.
Visit nbn.com.au/power for more information on specific technology types and how they will be affected during a power blackout.
The nbn™ broadband access network is an upgrade to Australia’s existing telecommunications network through a range of new technologies, including fixed line, Fixed Wireless and SkyMuster™ satellite.
If and when the nbn™ broadband access network reaches your business, your landline phone or internet services will need to be switched over.# Other services that may also need to be moved across include:
- On site ATMs
- EFTPOS machines/terminals
- Fax machines and TTY
- Lift phones
- Monitored security alarm systems and cameras
- PBX systems or multiple phone lines
- HICAPS or health claim terminals
- Back-to-base fire alarms
- Medical alarms.
Affected services will be permanently switched off around 18 months after an area is declared ready for service.#
It's essential that you register your professionally monitored medical alarm/autodialler or emergency call button with us. You will also need to call your medical alarm provider to find out if your device is compatible before moving to services over the nbn™ broadband access network. If your services are affected, make sure you do this well before your existing landline phone network is disconnected. Registering your medical alarm with nbn will help to minimise a break in service when the existing network is switched off. To register, visit: nbn.com.au/medicalregister or call nbn on 1800 227 300, 9am to 5pm, AEST Monday to Friday.
If you have a monitored fire alarm in your building, please register it with nbn and call your monitored fire alarm provider to find out if your device is compatible with services provided over the nbn™ broadband access network.
If you have a lift emergency phone, please register it with nbn and contact your lift maintenance provider to find out if your device is compatible with services provided over the nbn™ broadband access network.
Contact the provider of your security equipment to check whether your alarms/cameras will work when connected to services over the nbn™ broadband access network. If necessary, it may be worth checking what alternative solutions are available.