The National Broadband Network

The nbn™ network is Australia’s exciting new and upgraded landline phone and internet network. It’s currently rolling out across Australia, and is designed to give everyone access to fast internet, no matter where you live.*

nbn co limited (nbn) is a government business entity, the team behind the nbn™ network rollout. We are responsible for providing wholesale services to the telephone and internet service providers that you deal with on a daily basis. As a wholesaler, we cannot sell directly to the public. That means if you want to move your services over to the nbn™ network, you will need to contact your preferred telephone or internet provider and choose a new plan that suits your needs. 

Translation or interpretation

If you require translated information, please call translation and interpretation (TIS National) on 131 450 and ask to be transferred to the nbn™ contact centre on 1800 687 626.

How to switch to the nbn™ network

You can find out when the nbn will be available in your area by checking your address or contacting us through the national translators and interpreter’s service.

You will also receive a letter in the mail informing you that you can connect to the nbn™ network once it becomes available at your address.

Once the nbn™ network is available at your home or business, you will need to contact your preferred phone or internet provider. Your service provider will help you:

  • Choose a plan that suits your needs
  • Arrange for the nbn™ Supplied Equipment to be installed
  • Provide you with support once you’re connected to the nbn™ network

Medical alarm, monitored fire alarm or lift emergency phone

If you have a safety critical device such as a medical alarm, fire alarm or lift emergency phone that needs to work during a power outage, we recommend that you have an alternative form of communication like a charged mobile phone as back-up. It’s also vitally important that you talk to your device provider today to find out whether your existing devices will work during a power outage – you can also check out our device compatibility guide.

Emergency contacts

In an emergency where you need an Ambulance, Police or Fire service always call 000. The emergency support officer will call TIS National and connect you with an interpreter using a 24 hour priority line. 

Useful downloads

* Your experience, including the speeds actually achieved over the nbn™ network, depends on the technology over which services are delivered to your premises and some factors outside our control (like your equipment quality, software, signal reception, broadband plans and how your service provider designs its network).