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Get more out of your internet experience

Step 1. Check your usage particularly between 7pm and 11pm

When connecting to an nbn™ powered plan from an internet provider, it’s important you choose a speed based on your usage. The key is to think about your evening usage particularly between 7pm and 11pm when internet traffic is at its peak.

You need to talk to your internet provider about:

  • How many people will be online together during this time
  • What devices they’ll be using
  • What they will be using those devices for

Step 2. Select the right speed from your internet provider

Once you’ve checked your usage, get in touch with your internet provider to see which speed best suits your needs. Please note, not all speed tiers are available everywhere.*

Basic Evening Speed

Designed for very basic usage. Ideal for:

  • Home phone
  • Very basic internet usage

Typical busy period download speed should be: Less than 15Mbps*

Standard Evening Speed

Designed for a few people online. Ideal if you like to:

  • Browse the web
  • SD video streaming
  • Send emails

Typical busy period download speed should be: Minimum 15Mbps*

Standard Plus Evening Speed

Designed for many users/devices. Ideal for:

  • HD video streaming
  • Playing online games
  • Working from home

Typical busy period download speed should be: Minimum 30Mbps*

Premium Evening Speed

Designed for multiple users/devices. Ideal if you enjoy:

  • 4K video streaming
  • Uploading and downloading large files
  • Multiple devices online at the same time

Typical busy period download speed should be: Minimum 60Mbps*

Step 3. Connect - once you’re connected, remember to put your modem in an ideal place and check your set-up

The placement of your Wi-Fi router/modem, and the quality of your existing in-home cabling can help improve your online experience. Make sure you put your Wi-Fi router/modem in a central position, away from thick walls and furniture. For more tips on how to help improve your online experience, check out our optimisation page.

Find out if the nbn™ network is available at your home or business

Your experience, including the speeds actually achieved over the nbn network, depends on the nbn network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by the number of concurrent users on nbn’s Fixed Wireless network, including during busy periods. Satellite users may experience latency.