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Case study: Regional Australia Bank and business nbn®

Regional Australia Bank boosts accessibility to financial services with business nbn™.*

Regional Australia Bank (RAB) is a customer-owned bank, assisting Australians in rural and regional communities to achieve their business focussed goals while also investing in their staff, members and communities throughout regional New South Wales.

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Connectivity challenges

Before the implementation of business nbn™, RAB were experiencing connectivity constraints that impacted the operations of some their sites around the state.

Some of the primary connectivity limitations placed on the bank were:

  • Limited business-grade bandwidth options
  • Data services were not prioritised and subject to congestion
  • Branch connectivity performance varied due to remote and rural locations

This saw the bank’s productivity and the provision of financial support activities comprehensively impacted – something that could be solved with their business nbn™ fibre solution. 

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"The fibre connection has enabled our service provider to offer connectivity plans with features such as prioritised data, and gives us confidence our applications and systems will run the way we need them to."


Rob Hale

Chief Digital Officer, Regional Australia Bank

The business nbn™ solution

After some consultation between nbn and RAB’s service provider, a key strategy was outlined in September 2018 to bring nbn™ Fibre to the Premises (FTTP) across 32 locations including branches, the RAB head office in Sydney and the Armidale Business Continuity site. This helped enable RAB to scale and increase connectivity as the business grows.

Most importantly, the implementation of nbn™ FTTP enabled these branches to enjoy access to solutions based on wholesale business-grade data and with a committed information rate feature. This meant they could now receive benefits like access to solutions based on business-grade symmetrical upload and download speeds that help to improve their video conferencing experience and consistency of communication across the multiple-sites.

With the business nbn™ solution, RAB is beginning to see the benefits and Rob Hale, Chief Digital Officer has said, “improved network performance with access to business grade solutions at every Regional Australia Bank site could help increase branch sustainability, support our workforce and help enable better, faster and cheaper processes.”

^nbn is a wholesaler and does not set retail prices. The pricing of business nbn™ solutions is set by service providers and will vary depending on the business nbn™ solution that is available for your business. Ask a service provider about business nbn™ solutions that may be suited to your business. The viewpoints expressed on affordability and cost effectiveness of the customer’s business nbn™ solution are those of the customer i.e. Regional Australia Bank, RAB. They are not nbn’s own views.

*nbn is very happy with Regional Australia Bank’s experience with the nbn™ broadband access network. Of course, end customer experiences may vary. An end customer’s experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to their premises, whether they are using the internet during the busy period, and some factors outside of nbn’s control (like their equipment quality, software, chosen broadband plan, signal reception, or how their provider designs its network). Sky Muster™ satellite end customers may also experience latency.