All about Sky Muster™

Learn
Australia's broadband access network

Find out how we're building the infrastructure that will be used by phone and internet providers to connect you to an nbn™ powered plan.
Check your address to see if the nbn™ broadband access network is available at your premises.

Check your address
Residential
Connecting your home

As a wholesaler, nbn is responsible for the infrastructure that connects your home. To switch to an nbn™ powered plan, speak to your phone and internet provider.
Check your address to see if the nbn™ broadband access network is available at your premises.

Check your address
Business
Connecting your business

business nbn™ provides choice, flexibility and network reliability with a range of wholesale solutions that are designed to help service providers meet varying needs of Australian businesses.
Check your address to see if the nbn™ broadband access network is available at your premises.

Check your address

Discover the wholesale solution that best suits your business needs with the business nbn™ solution finder

Get started
Developers
Develop and plan your projects with nbn

NBN Co enables new developments to connect to the nbn™ broadband access network.
Manage your applications with the nbn™ New Developments Portal.

Log in
RSPs
Sell services to your customers

We deliver the wholesale products your business needs to sell services on the nbn™ broadband access network to your customers.
nbn™ Customer Centre

Already selling services? Sign in to the Customer Centre to access all your Web Applications.

Sign in to the Customer Centre
NBN Co
About NBN Co

NBN Co was established in 2009 to design, build and operate Australia’s wholesale broadband access network.
Australia, we've taken action.

We’re working across key areas to improve your experience with the nbn™ broadband access network.

Discover more
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Your address

The nbn™ broadband access network is not currently available in your building

We have made several attempts to initiate the process of establishing an nbn™ network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation.

If you currently use existing fixed line phone or internet services there are a number of implications to be aware of:

Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.*
Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^{^}
Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the nbn™ Fixed Line network unless the nbn™ supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks.
Future requests for an nbn™ network connection will result in costs payable by the Owners Corporation and/or owners/occupiers.

However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise.

nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn™ network.^#

Please do not hesitate to contact us should you decide to request an installation in the future.

Next steps

Construction of the nbn™ broadband access network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

Construction stage

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Tips for your home

Tips for your apartment

Next steps

Construction of the nbn™ broadband access network has started in your area

nbn’s New Developments team are continuing to work with the developer to roll out the nbn™ broadband access network at your location.

If you’re preparing to move in, please contact the developer for more information.

If you are the developer of this property, please speak to your nbn New Developments representative or contact us.

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Tips for your home

Tips for your apartment

Next steps

Learn more about changing technologies

Next steps

Optimise your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Tips for your home

Tips for your apartment

Learn more

Phone and internet providers

Your choice of provider can have a big influence on your internet experience. Make sure you choose an nbn™ powered plan that suits your needs.

Choose a provider in your area

Changed technology

Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTN.

Learn more about nbn™ FTTN

Changed technology

Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTP.

Learn more about nbn™ FTTP

Changed technology

Your original technology nbn™ Fixed Wireless has been changed to nbn™ FTTC.

Learn more about nbn™ FTTC

Changed technology

Your original technology nbn™ Fibre to the Node (FTTN) has been changed to nbn™ FTTP.

Learn more about nbn™ FTTP

Changed technology

Your original technology nbn™ Fibre to the Node (FTTN) has been changed to nbn™ FTTC.

Learn more about nbn™ FTTC

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Tips for your home

Tips for your apartment

Address status

Planned to be available from

Note: Some premises may require more work before they are ready to connect.

Next steps

We will let you know when your premises is ready to connect to the nbn™ access network.

Learn more

Technology used in your connection

nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTN

We’re planning to change your nbn™ technology.

You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Node (FTTN). Your phone and internet service provider will be in touch to guide you through the process.

We’re planning to change your nbn™ technology.

You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Curb (FTTC). Your phone and internet service provider will be in touch to guide you through the process.

We’re planning to change your nbn™ technology.

You will soon need to transition your existing nbn™ powered plan to a new plan based on nbn™ Fibre to the Premises (FTTP). Your phone and internet service provider will be in touch to guide you through the process.

Planned technology

nbn™ Fibre to the Node (FTTN)*

Learn more about nbn™ FTTN

Technology used in your connection

nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTP

Planned technology

nbn™ Fibre to the Premises (FTTP)*

Learn more about nbn™ FTTP

Technology used in your connection

nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTB

Planned technology

nbn™ Fibre to the Building (FTTB)*

Learn more about nbn™ FTTB

Technology used in your connection

nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Technology used in your connection

nbn™ Fixed Wireless has been used in your connection to the broadband access network.

Learn more about nbn™ Fixed Wireless

We’re planning to change your nbn™ technology.

Planned technology

nbn™ Fixed Wireless*

Learn more about nbn™ Fixed Wireless

Technology used in your connection

nbn™ Satellite has been used in your connection to the broadband access network.

Learn more about nbn™ Satellite

Planned technology

nbn™ Satellite

Learn more about nbn™ Satellite

Planned technology

nbn™ Satellite

Good news! It looks like your location may be eligible for the business nbn™ Satellite Service⁺. The business nbn™ Satellite Service is designed to support business-grade internet, data and voice services^§ to Australian businesses in remote and rural areas^{^}.

Learn more

Construction stage

Next steps

Optimise your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Tips for your home

Tips for your apartment

Learn more

Phone and internet providers

Your choice of provider can have a big influence on your internet experience. Make sure you choose an nbn™ powered plan that suits your needs.

Choose a provider in your area

Technology used in your connection

nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTN

We’re planning to change your nbn™ technology.

Planned technology

nbn™ Fibre to the Node (FTTN)*

Learn more about nbn™ FTTN

Technology used in your connection

nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTP

Planned technology

nbn™ Fibre to the Premises (FTTP)*

Learn more about nbn™ FTTP

Technology used in your connection

nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTB

Planned technology

nbn™ Fibre to the Building (FTTB)*

Learn more about nbn™ FTTB

Technology used in your connection

nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Technology used in your connection

nbn™ Fixed Wireless has been used in your connection to the broadband access network.

Learn more about nbn™ Fixed Wireless

We’re planning to change your nbn™ technology.

Planned technology

nbn™ Fixed Wireless*

Learn more about nbn™ Fixed Wireless

Technology used in your connection

nbn™ Satellite has been used in your connection to the broadband access network.

Learn more about nbn™ Satellite

Planned technology

nbn™ Satellite

Learn more about nbn™ Satellite

Planned technology

nbn™ Satellite

Learn more

Next steps

Optimise your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Tips for your home

Tips for your apartment

Learn more

Phone and internet providers

Your choice of provider can have a big influence on your internet experience. Make sure you choose an nbn™ powered plan that suits your needs.

Choose a provider in your area

Technology used in your connection

nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTN

We’re planning to change your nbn™ technology.

Planned technology

nbn™ Fibre to the Node (FTTN)*

Learn more about nbn™ FTTN

Technology used in your connection

nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTP

Planned technology

nbn™ Fibre to the Premises (FTTP)*

Learn more about nbn™ FTTP

Technology used in your connection

nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTB

Planned technology

nbn™ Fibre to the Building (FTTB)*

Learn more about nbn™ FTTB

Technology used in your connection

nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Technology used in your connection

nbn™ Fixed Wireless has been used in your connection to the broadband access network.

Learn more about nbn™ Fixed Wireless

We’re planning to change your nbn™ technology.

Planned technology

nbn™ Fixed Wireless*

Learn more about nbn™ Fixed Wireless

Technology used in your connection

nbn™ Satellite has been used in your connection to the broadband access network.

Learn more about nbn™ Satellite

Planned technology

nbn™ Satellite

Learn more about nbn™ Satellite

Planned technology

nbn™ Satellite

Learn more

Good news! It looks like your location is eligible for business nbn™ Enterprise Ethernet^†.

Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability^{^}.

See important notes below

Learn more about eligibility

Getting an appointment may take longer than expected

We’ve encountered some unexpected challenges. We are currently working around the clock to reduce, as far as possible, the impact to customers. It may take longer than usual to get an installation appointment or have a service fault fixed, regardless of the phone and internet provider you choose.

†

Enterprise Ethernet eligibility is based on an nbn desktop analysis of available data. There may be a small number of premises where eligibility results will differ from those provided on the nbn™ website. You will need to confirm your location’s eligibility with your provider.

An end customer's experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network).

Getting connected may take longer than expected

As a result of global equipment and component shortages, there may be a delay in connecting your premises to the nbn™ network. Please discuss connection timeframes with your chosen phone and internet provider when you place an order.

Getting an appointment may take longer than expected

Looks like you’re ready to connect

Some premises may need additional work to be completed first. Contact a phone and internet provider.

Choose a provider in your area

Choose a provider

Learn more

Technology used in your connection

nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTN

We’re planning to change your nbn™ technology.

Planned technology

nbn™ Fibre to the Node (FTTN)*

Learn more about nbn™ FTTN

Technology used in your connection

nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTP

Planned technology

nbn™ Fibre to the Premises (FTTP)*

Learn more about nbn™ FTTP

Technology used in your connection

nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTB

Planned technology

nbn™ Fibre to the Building (FTTB)*

Learn more about nbn™ FTTB

Technology used in your connection

nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Technology used in your connection

nbn™ Fixed Wireless has been used in your connection to the broadband access network.

Learn more about nbn™ Fixed Wireless

We’re planning to change your nbn™ technology.

Planned technology

nbn™ Fixed Wireless*

Learn more about nbn™ Fixed Wireless

Technology used in your connection

nbn™ Satellite has been used in your connection to the broadband access network.

Learn more about nbn™ Satellite

Planned technology

nbn™ Satellite

Learn more about nbn™ Satellite

Planned technology

nbn™ Satellite

Learn more

Good news! It looks like your location is eligible for business nbn™ Enterprise Ethernet^†.

Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability^{^}.

See important notes below

Learn more about eligibility

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Tips for your home

Tips for your apartment

Disconnection information

Premises connected to the nbn™ network via nbn™ Satellite won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over nbn™ Satellite, you should speak to your phone and internet provider at the time you place your order.

Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information.

Although most existing services will be replaced by the nbn™ network, there are some services that should not be impacted. These include those services provided over non-nbn™ fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn™ network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information.

nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster^™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider.

The business nbn™ Satellite Service provides voice support for VoIP carriage and is not a voice provider.

†

Getting an appointment may take longer than expected

Getting connected may take longer than expected

Next steps

Activate your connection

The next step is to contact a phone or internet provider and order an nbn™ powered plan.

Choose a provider in your area

Learn more

Technology used in your connection

nbn™ Fibre to the Node (FTTN) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTN

We’re planning to change your nbn™ technology.

Planned technology

nbn™ Fibre to the Node (FTTN)*

Learn more about nbn™ FTTN

Technology used in your connection

nbn™ Fibre to the Premises (FTTP) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTP

Planned technology

nbn™ Fibre to the Premises (FTTP)*

Learn more about nbn™ FTTP

Technology used in your connection

nbn™ Fibre to the Building (FTTB) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTB

Planned technology

nbn™ Fibre to the Building (FTTB)*

Learn more about nbn™ FTTB

Technology used in your connection

nbn™ Fibre to the Curb (FTTC) has been used in your connection to the broadband access network.

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Planned technology

nbn™ Fibre to the Curb (FTTC)*

Learn more about nbn™ FTTC

Technology used in your connection

nbn™ Hybrid Fibre Coaxial (HFC) has been used in your connection to the broadband access network.

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Planned technology

nbn™ Hybrid Fibre Coaxial (HFC)*

Learn more about nbn™ HFC

Technology used in your connection

nbn™ Fixed Wireless has been used in your connection to the broadband access network.

Learn more about nbn™ Fixed Wireless

We’re planning to change your nbn™ technology.

Planned technology

nbn™ Fixed Wireless*

Learn more about nbn™ Fixed Wireless

Technology used in your connection

nbn™ Satellite has been used in your connection to the broadband access network.

Learn more about nbn™ Satellite

Planned technology

nbn™ Satellite

Learn more about nbn™ Satellite

Planned technology

nbn™ Satellite

Learn more

Good news! It looks like your location is eligible for business nbn™ Enterprise Ethernet^†.

Enterprise Ethernet is our premium wholesale solution for business, designed to provide access to high levels of network speed, performance and reliability^{^}.

See important notes below

Learn more about eligibility

Prepare your experience at home

Make the most of your internet connection with these set-up tips for your home or apartment.

Tips for your home

Tips for your apartment

†

As a result of a global equipment and component shortage, we are not currently taking connection orders for your premises

The global supply shortage impacting nbn™ HFC connections

As a result of a global equipment and component shortage, we will not be taking new orders from phone and internet providers to connect customers to the nbn™ HFC network, with some limited exceptions. If other work is separately required for your connection, we will continue to work on this in the meantime. Find out more.