Our approach to artificial intelligence
At nbn, we are embracing the potential of Artificial Intelligence (AI), automation, and machine learning to help deliver better products and services, enhance customer experiences, and support our mission to lift the digital capability of Australia.
As we continue to evolve the nbn® network, AI will play an increasingly important role in how we plan, build, and operate our infrastructure. From improving service reliability to enabling faster issue resolution, AI could help us deliver more responsive and efficient outcomes for homes and businesses across the country.
A responsible and human-centred approach
We are committed to using AI in a way that is responsible, transparent, and aligned with community expectations. Our Responsible AI Framework is guided by the Australian Government’s AI Ethics Principles and the Guidance for AI Adoption. Our goal at nbn is that our use of AI is safe, fair, and accountable.
At the heart of our approach is a focus on people. We design and deploy AI with a human-centred mindset — carefully considering how it benefits and impacts our customers, employees, and the broader Australian community.
Protecting privacy and building trust
We understand that trust is essential. That’s why we are committed to protecting the personal information of our employees, customers, and partners. Our use of AI is underpinned by strong data governance and privacy practices. You can learn more about how we manage personal information in our Privacy Policy.
As we continue to innovate, we will remain focused on responsibly and ethically using AI to create meaningful value.